I was part of a Thomas Cook Tour of which the very best hotels are chosen. I have never had a very high opinion of the Ramada's in the UK and the Ramada in Fez failed to impress me.
The customer service at the front desk was appaling and the staff were inefficient. A number of people in the group had problems with their phones in the room, air conditioning etc. In our room the fridge, air conditioning, television and hair dryer did not work. There were four sockets of which two worked and if these were switched off then how could one iron or do anything else. The lighting in the room was very poor and even during daylight hours it was difficult because our room faced a concrete wall.
The management couldn't be bothered to fix the problems and could not move us either because of being fully booked (as they say). The food was okay and the location was pretty central to local shops, supermarkets etc. Unless your desperate; I wouldn't think of booking with the Ramada - Taameer Hospitality Chain 30000, Fez, Morocco.
- Official Description (provided by the hotel):
- With mellow and intimate decor, the hotel has 128 bedrooms, 5 suites and a bedroom for disabled guests. With areas ranging from 30 m² to 140 m², the rooms are spread over 6 floors, 2 of which are exclusively non-smoking. Each room offers international standard facilities and comfort: international size bed, air conditioning, heating, TV, satellite, telephone, Wi-Fi, a desk and personal safe. ... more less
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- Also Known As:
- Ramada Fes Hotel Fes