Riad Verus was the only place we had booked on mine and my friends ten day trip through Morocco. We booked it because it came up on a website and looked great value for money in light of the free Berber massage and free tour amongst other things they offered.
We arrived and true to description it really was a beautiful Riad however, it was difficult to find - we had some girls from the local high school show us.
To point out the positives, Riad Verus was an attractive Riad with a great roof terrace and also the Moroccan staff were lovely. This unfortunately was where it ended.
Firstly, after waiting a while before being shown to our room we were told that the key had been broken and so we did not have a key to our room for the duration of our stay.
There was a toilet on our floor but the sink was on another. Not ideal.
Secondly, we were directed to the owner's office in order to pay and were suprised at the way in which the Moroccan owner related to us. After enquiring about the free offers advertised we were asked if we were expecting everything for free and made to feel rude for asking for that which was advertised when booking the Riad.
We later enquired about the best way to experience the desert and an English lady in management outlined an excursion for us. She quoted 5,000d each for a 2/3 day trip to the desert- we later payed 500d each for an INCREDIBLE 2 day trip with everything she offered so she evidently greatly overprices the trip. This was after again making us feel bad as she 'kindly' was dropping her own commission from the total sum. She also told us things like we had to pay for a 4x4 to get from where the bus drops you off to the auberge as there is no other way in- this in fact, we later learnt from some wonderful Berber men was a trick used to get money- they take you in a circle through the dunes making you think you have travelled a great distance- we in fact got straight to our auberge wihout having to use such a method.
After an incredibly noisy night - the small window in our room provided no shelter from the noise outside in addition to the loud TV in the room next ours- we were going to make use of their free offered luggage holding service for a couple of hours as we waited for our transport to our next destination. After leaving the Riad my friend heard someone shouting her name. The English manager was shouting for us and proceeded to deal and talk with us in a manner which was totally unacceptable as paying customers. Speaking to us as if we were school children she told us that we were supposed to go to her office and said that she was going out and did not want to have to wait for us to get our bags so we must take them then. This was not a problem for us as we did not want to have to go back there in light of her treatment of us. The traveller we had recently met and who had just arrived at the Riad was at his point now anxious about the rest of her stay in light of observing the manager's behaviour.
THE TWIST IS YET TO COME: Upon returning home we went to write a review on hostelbookers- where we had booked Riad Verus. We were shocked to find that a review had already been written in our name, using our email address. The review written rated the Riad in all areas as 100%. We had NOT written this and the only conclusion to come to is that the Riad owners, having our details placed a review under our name. This ia not only unacceptable but it is FRAUDULENT and ILLEGAL.
In short, (sorry for the detailed account but I felt it neccessary to share it), I would not reccomend Riad Verus. The location, building and local staff are great but the place is severely let down by the management.
- Official Description (provided by the hotel):
- HAPPY STAY RIAD - Atmospheric restored palace in the heart of the Fes Medina. Beautiful ensuite and dorm rooms in traditional design and one of the best panoramic Medina views from the sun terrace. We cater both for the upper backpacking market, Semester at Sea groups, Foreign Groups and young couples who search for quality accommodation at low prices. No corners cut. So much fun to be had here! ... more less
- Reservation Options:
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- Also Known As:
- Riad Verus Hotel Fes