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“Terribly uncomfortable experience”
Review of Riad Lalla Zoubida

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Riad Lalla Zoubida
Ranked #10 of 69 Speciality Lodging in Fes
Reviewed 21 June 2014

We recently reserved a five-night stay at Riad Lalla Zoubida for the Festival World Music Festival. We booked in advance with Booking.com...

Upon arriving, we were told by the owner that 'Booking.com was wrong' and that the price we had booked was incorrect. Although the room we were slated to stay in was the one listed in the Booking.com photo and description, she wanted us to pay triple the listed price. After I contacted the reservation hotline, she begrudgingly gave us our room for the price at which we had reserved it, but not without telling us that 'if we're travelling, we should have more money' and demanding that we pay additional money for the breakfast that was listed as being included on our reservation.

Not once did she have anyone clean the room (which, though big, was quite moldy) and would inform us that 'the chefs were sick' despite the fact that breakfast was being served to other customers.

It was a wildy uncomfortable experience, only made mildly pleasant by the kind maids that worked in the Riad.

We have traveled quite a bit and stayed in a variety of different accomodation styles. I can say without a doubt that this experience was so uncomfortable, it bordered on comical. The owner went out of her way to swindle money from us. When that didn't work in her favour, she made sure that we felt very unwelcome for the rest of our stay.

There are plenty of other accomodation options in Fes and though this Riad is listed as relatively inexpensive, the pricing is irrelevant if the owner doesn't care to honour booking reservations.

Staying at Riad Lalla Zoubida felt like being an unwelcomed house guest. I highly discourage anyone from going.

  • Stayed: June 2014, travelled as a couple
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Thank Traveller5462014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (33)
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18 - 24 of 33 reviews

Reviewed 23 April 2010

We enjoyed our stay at Riad Lalla Zoubida. We were actually booked at another hotel on our first night in Fez and our official guide recommended this riad for the rest of our stay. We were so pleased with this riad!! We stayed in the suite and it was just lovely. Breakfast was great and it wasn't the normal dry toast and juice. Our breakfast included crepes, toast, juice and tea. The owner was very helpful even though her strong suit is not English! I must say that Touriya and Rashid were wonderful!! They helped answer as many questions as possible. We were going to leave Fez earlier but our plans changed last minute and they were able to accomodate us. The place is very close to Hotel Batha. That appears to be a well known hotel by taxi drivers which was quite helpful!!

  • Stayed: April 2010
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Thank map2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago
Google Translation

Room Tip: a deux pas de toutes commodités! Personnel au petit soin, toujours prêt à nous faire plaisir.
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  • Stayed: October 2017, travelled with friends
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Thank hélène J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2017
Google Translation

  • Stayed: April 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Ana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2017 via mobile
Google Translation

Stayed: April 2017, travelled with family
1  Thank Abdelcom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2017
Google Translation

Room Tip: Un alojamiento bien situado, para poder ir a pie a casi todos los sitios emblemáticos
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  • Stayed: February 2017, travelled with family
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Thank loMejordeMarrueco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2016
Google Translation

Room Tip: Pour les grands en dessous de 1.7m prendre la chambre au dessus de l'entrée avec sa terrasse pri...
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  • Stayed: February 2016, travelled as a couple
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1  Thank houbenmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riad Lalla Zoubida

Address: 23 Rue Salaj Batha, Fes 30100, Morocco
Region: Morocco > Fes-Boulemane Region > Fes
Amenities:
Free Breakfast Restaurant Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 69 Speciality Lodging in Fes
Price Range: £42 - £83 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Riad Lalla Zoubida 3*
Official Description (provided by the hotel):
Riad Lalla Zoubida is located in the heart of the medina of Fez. It offers air-conditioned rooms decorated in genuine and traditional Andalusian Arab style. All rooms at the Lalla Zoubida include TV and shower bath. Some have a balcony and feature some a shared bathroom. The patio terrace is a peaceful place to enjoy the panoramic view of the city and surrounding countryside. For meals , Riad Lalla Zoubida offers gourmet cuisine June Made from traditional recipes of the region. Dishes are prepared with fresh ingredients and served Premises In the dining room. ... more   less 
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