We recently reserved a five-night stay at Riad Lalla Zoubida for the Festival World Music Festival. We booked in advance with Booking.com...
Upon arriving, we were told by the owner that 'Booking.com was wrong' and that the price we had booked was incorrect. Although the room we were slated to stay in was the one listed in the Booking.com photo and description, she wanted us to pay triple the listed price. After I contacted the reservation hotline, she begrudgingly gave us our room for the price at which we had reserved it, but not without telling us that 'if we're travelling, we should have more money' and demanding that we pay additional money for the breakfast that was listed as being included on our reservation.
Not once did she have anyone clean the room (which, though big, was quite moldy) and would inform us that 'the chefs were sick' despite the fact that breakfast was being served to other customers.
It was a wildy uncomfortable experience, only made mildly pleasant by the kind maids that worked in the Riad.
We have traveled quite a bit and stayed in a variety of different accomodation styles. I can say without a doubt that this experience was so uncomfortable, it bordered on comical. The owner went out of her way to swindle money from us. When that didn't work in her favour, she made sure that we felt very unwelcome for the rest of our stay.
There are plenty of other accomodation options in Fes and though this Riad is listed as relatively inexpensive, the pricing is irrelevant if the owner doesn't care to honour booking reservations.
Staying at Riad Lalla Zoubida felt like being an unwelcomed house guest. I highly discourage anyone from going.
- Official Description (provided by the hotel):
- Riad Lalla Zoubida is located in the heart of the medina of Fez. It offers air-conditioned rooms decorated in genuine and traditional Andalusian Arab style. All rooms at the Lalla Zoubida include TV and shower bath. Some have a balcony and feature some a shared bathroom. The patio terrace is a peaceful place to enjoy the panoramic view of the city and surrounding countryside. For meals , Riad Lalla Zoubida offers gourmet cuisine June Made from traditional recipes of the region. Dishes are prepared with fresh ingredients and served Premises In the dining room. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, TripOnline SA, Ebookers and Travel Republic (UK) so you can book your Riad Lalla Zoubida reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.