We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“dreadfull experience”
Review of Riad Zitouna

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Riad Zitouna
Ranked #154 of 209 Fes B&B and Inns
lilydale
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“dreadfull experience”
Reviewed 19 September 2012

We stayed at Dar Zitouna in Fez in August. It was the worst experience we had in 6 weeks of travelling.
The room was dirty, toilet broken and smelly, pool was slimy and could not use. The owner was rude. No drinking water in rooms, no map provided for medina ( this is essential to find your way around the rabbitt warren of alleys and corners) We ended up moving to Dar Roumana and the difference was immediate, we then got to experince the amazing medina and life in the riad as it should be.. I cannot recemend this place.

Room Tip: We had room on second floor very dark.
See more room tips
  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank susie a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

131 reviews from our community

Traveller rating
    93
    21
    7
    8
    2
See reviews for
29
65
3
1
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Antwerp, Belgium
1 review
Reviewed 29 May 2012

We stayed 3 nights in Riad Zitouna in May 2012.

The rooms and riad are very clean.
The Morrocan breakfast is really nice.
The riad is situated in the centre of the Medina.

We arrived by taxi from the train station and a little carriage pushed by a man got our luggage to the Riad.

We received a lot of help from the manager. One person of our group needed to go back home urgently. With the help of the manager we got her on an airplane in less than 6 hours. The manager arranged a taxi to get us to the airport and got into contact with the airport to book the flight. She also proposed us a room for 2 persons instead of 3 to reduce our costs after our friend left.
The manager knows the city well and can give a lot of advice on where to go and where not to go.

A very good place to go to !

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Inge05_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 March 2012

We stayed here 23rd - 26th Feb 2012, 3 days at the end of a 9 day trip around Morocco. We were arriving late; I emailed the manager/owner about this and was told a taxi could be organised to get us from the station, and a dinner would be prepared for us. I knew this would be costly, but given our train wasnt arriving in Fes until 22h00, thought it would be the easiest option. We arrived and there was NO taxi to pick us up, so we had to negotiate our own and meander our way through the medina late at night to get there.

Once there, we were served up a simply shocking meal for a number of reasons. I had realised I had forgotten to inform the manager that my travelling companion was vegetarian, and so tried ringing the Riad during the day before arrival. But to no avail, wrong number - the number listed on this website is NOT RIGHT! And so we had to simply tell her upon arrival, to which we were told "it's too late, you should've told me!" ; so we (I am not a vegetarian) were both served up with a big bowl of soup for the MAIN, and the meat/rice dish she'd prepared was nowhere to be seen; my companion said she'd be fine with a quick salad or something but this was clearly ignored! VERY overpriced at 15euros per person! And to top it off, the soup had been clearly been made with lamb stock, it reeked of mutton; so my companion couldnt eat it; it was still served to her despite her vegetarianism.
A disappointing start to our stay there for certain... we couldnt believe the manageress had the audacity to still serve that soup!

Breakfast was served in a lovely tiled room off the main courtyard, though the fire ought to have been on given the low February temperatures. The riad itself and the rooms were difficult to fault, it has to be said. Clean, spacious, comfortable... Though no terrace to relax and have a drink on. Breakfast was fine; your typical Moroccan continental fare.

Unfortunately however, this riad's major failing is in its service. Only the manageress seems to be allowed/able to do anything; so when she's not there there's not really anyone to help you! WARNING: there is a curfew 7am-12am. this was not an issue for us, but on our last night we returned at 10:30pm to be told "I have been waiting an hour and a half for you to arrange your check-out details, I should be home by now" - totally unacceptable, very unprofessional - when a guest is paying to stay in a hotel, they should be put first; not made to feel unwelcome and resented in such a manner. Everything is at the management's convenience and not yours!! And if a curfew is not going to be stuck to, why enforce it?! This behaviour continued throughout our stay, a big shame as it tainted our enjoyment of our stay.

This hotel is a PAY ON CHECKOUT hotel; this is so they can add extras on to it, and also charge you in Dirhams to make the most money as possible on the exchange rates. Unlike the very authentic Riad we stayed in in Marrakech where service was top priorirty, profit second, this place is clearly run with a sole focus on profit in mind, cashing in on the Riad trend. WARNING: there is a 3.3% charge for paying on card, something NOT mentioned on their page on hotels.com. We were constantly nagged about organising a taxi for our departure through the Riad, but this was at an inflated rate of 220 Dh, when the going rate, and the rate we paid when hailing a taxi ourselves, was only 120 Dh.
With that 3.3% credit card charge, and the 30 euros robbed from us for our shocking first night meal, we generally feel very robbed by this Riad. And the Riad was only out to make money (offer of taxi and meal on arrival amongst other things). A real shame.

Aesthetically a beautiful riad, with substandard service letting it down massively. Rather than being treated like special guests, we were nothing but a source of income.

Room Tip: We stayed in the Nairobi room; second floor and with twin beds. A/C unit and seating area. Large roo...
See more room tips
  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank 91scotty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pordenone, Italy
Level Contributor
119 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 21 September 2011

This is a nicely restored riad in the amazing medina. The swimming pool, though small, is a relief in the heat of the summer days. The room is airconditionned. The terrace is a peaceful place where to sit after dinner to enjoy the sweet air of the night and to hear the calls to the prayer coming from different directions. Some issues which we reported to the owner have been solved, so that I feel like recommending this beautiful riad.

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank paopao2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
1 review
Reviewed 20 September 2011

We stayed for 3 nights in this riad at the beginning of our trip to Morocco - it was so beautiful, amazingly restored, lots of attention given to every detail and a real delight to stay in. Laurence and Agnes were friendly and helpful, food was good. I can't recommend it highly enough. A really peaceful oasis in the middle of the medina. Somebody met us at the station the first night so we could find it and after that we were shown on a map how to find it ourselves, which was easier than I thought it would be!

Room Tip: we had the one on the ground floor (ouzerate?) which was great, could just go straight out to pool a...
See more room tips
  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank silentsooz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 September 2011

We stayed for two nights. The rooms were clean and the riad itself was really nice. Don't bother getting the dinner they offer; it wasn't anything special.

The only down side about the riad was that it was very hard to find. The staff wasn't very helpful, suggesting that we pay a kid to help us find it. A map would have been helpful.....maps don't seem to exist for the Fes Medina.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NelsonPaterson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 13 September 2011

The two nights we spent in the Zitouna were a perfect antidote to a week of hard traveling, and a welcome relief from the hussle and intensity of Fez el Bali Souk. Our room was tastefully decorated with love and attention to detail, as was the entire Riad down to the tile detail on the stairs to the beautiful terrace garden overlooking Fez. The attentive staff made us feel very welcome and organised a fantastic trip out to the Roman ruins with their driver Bashir. Every morning we were offered the most exquisite breakfast with freshly baked breads pancakes or fruit scones, plus a savoury option! also including fruit, jam's and fresh peach juice. More than enough to set you up for a long day in the wonderfully exotic souks or out in the Rif with Bashir.

I would highly recommend booking an evening meal presented by the owner Laurence, hand made Moroccan food with a delicate French twist if you are tired of bland tagines your taste buds will be re awakened. All the food was served in personalised Moroccan tableware and added to the sublime menu, starters on our first night were light refreshing dishes of spiced carrot salad and baked lentils and a main course of lightly spiced beef with rice which was tasty filling and well presented, the highlight of each meal was the dessert, home made compote and fresh muffins was an example most memorable. I would also recommend trying some of the local red wine, close your eyes and it reminds you of a delicate Cote de Rhone

Our trip to Fez was undoubtedly energised and improved by the Zitouna experience fantastic staff and great food and we definitely intend to return for a romantic weekend or a few days pampering and look forward to seeing Laurence and her staff again soon

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank 131design
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Fes hotels
0.2 mi away
Algila Fes
Algila Fes
#11 of 99 in Fes
5.0 of 5 bubbles 332 reviews
0.4 mi away
Riad Fes Baraka
Riad Fes Baraka
#27 of 99 in Fes
4.5 of 5 bubbles 355 reviews
0.3 mi away
Riad Jardin Chrifa
Riad Jardin Chrifa
#49 of 99 in Fes
4.5 of 5 bubbles 106 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Riad La Cle de Fes
Riad La Cle de Fes
#18 of 99 in Fes
5.0 of 5 bubbles 439 reviews
0.0 mi away
Hotel & Spa Riad Dar Bensouda
0.4 mi away
Riad Attarine
Riad Attarine
#40 of 99 in Fes
4.5 of 5 bubbles 203 reviews
Show Prices
Show Prices
Show Prices

Been to Riad Zitouna? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Riad Zitouna

Property: Riad Zitouna
Address: 5 Derb Rami Zkak Labghal, Fes 30000, Morocco
Region: Morocco > Fes-Boulemane Region > Fes
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #154 of 209 B&Bs / Inns in Fes
Price Range (Based on Average Rates): £
Hotel Class:2 star — Riad Zitouna 2*
Number of rooms: 5
Official Description (provided by the hotel):
Our property is located in the heart of the Medina of Fez El-Bali in the very quiet Zkak Bghal a few hundred meters of the finest monuments of the city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with HostelWorld, Priceline, TripOnline SA, Evoline ltd and Cancelon so you can book your Riad Zitouna reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing