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“A treasure in Fes”
Review of Riad Salam Fes

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Riad Salam Fes
Ranked #25 of 100 Hotels in Fes
Certificate of Excellence
Reviewed 2 March 2014

The Riad is down a small alley in a quiet part of the Medina. Stepping through the huge brown door into the Riad was a real surprise! It was so beautiful! The tiles, the lights, the furniture, fountains, everything captured the eye. We had such a peaceful stay. The rooms were clean and basic. Our room didn't have wifi but the courtyard had good reception, most nights you could find lots of people sitting, relaxing, playing cards, reading, talking. Breakfast by the pool every day was a huge selection brought to each table consisting of cakes, breads, jams and fruit! I wish I could eat breakfast like that everyday1The Riad doesn't sell snacks as such but there is a small tuck shop around the corner that's open all hours. They sold our favourite treats, pringles etc ;) so we stocked up and would bring them back to nibble while laying by the pool. It was such a lovely atmosphere. We had dinner one night at the Riad, we ate by the pool, chicken, salads, couscous, olives, dips, breads - there was so much to choose from, all was delicious. The remaining days we ate out, in the new town which was a quick and very cheap taxi ride away. The days were spent wandering the medina, which you can enter through the big blue gate, just around the corner. We spent 4 days in Fes, the first we arranged for a guide to take us through the Medina, Fadwa who we liaised with when booking the Riad, sorted the whole thing out for us. After the first day we were able to find our own way through the medina. Another day we took a tour with a driver, visiting the old town of Fes, and stopping at some points of interest - we got some great pictures. All in all we enjoyed our stay, Fes was so hot in September that the Riad was the perfect cool retreat. The small team of staff were lovely and worked so hard to keep everyone happy, and the spa treatment was bliss. We came away feeling relaxed happy and with happy memories.

BAD: Fes is old, dusty and dirty, the streets are not clean, there is rubbish on street corners festering away. It may come as a shock to some people who have only visited European cities, it is part of Fes's charm, the donkeys, the simple way of life. My advice would be to definitely wear closed toe shoes and take anti-bac hand gel.

BAD: The tour guides were lovely, friendly and full of information about the town. However I wish I had known about the ''Co-Ops'' the guides will ask you if you would like to see some traditional Moroccan Carpets, so of course you say 'sure!' then you get taken into the 'co-op' and pressurised to buy a rug!! Specify that you DO NOT want to go to any co-ops, unless of course you want to buy a rug / ceramics. The leather tanneries are an exception, it stinks but is so cool to go up to the roofs and see the Leather pits, all the colours...and then get pressurised to buy a bag ;) I bought a pair of Moroccan slippers which were lovely, but remember to haggle the price.

Morocco is a poor country, and the women stay covered so taking this in mind, don't wear anything too revealing, you'll just feel uncomfortable walking around in hot pants, when nobody else has skin on show! Also turning up in the latest designer clothes and bling is just going to attract attention from the wrong people, you will be pestered by salesmen endlessly in the medina. The best way to deal with any young ''tour guides'' ''salesmen'' is to ignore them, don't smile, don't make eye contact, don't say no thank you.
The best way is to blend in, take in the atmosphere, and enjoy all that Fes has to offer.

I would go back to Morocco for sure.

WIKITRAVEL AND VIRTUALTOURIST ARE GOOD SITES TO READ UP ON ALSO.

Room Tip: We stayed upstairs, which was nice and quiet. There are no lifts and narrow stairwells - which needs...
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  • Stayed: September 2013, travelled as a couple
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Thank lewlea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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167 - 173 of 448 reviews

Reviewed 8 February 2014

Down a dark alley there is a door. Stepping through that door into Riad Salam Fes is like walking into a fairy tale. We were welcomed by Riad Salam staff, including the waiter named Fatah. He promise, "just say 'abrakadabra', and I'll be there." And he was, with mint tea and touristy advice, self-taught English (very competent) and always a smile. We enjoyed all evening meals at the Riad - yes it is expensive! The extensive menu was decided at breakfast, and it was always excellent. Our rooms were traditional: Moroccan embroidered linen, mosaic tiled bathroom, intricate woodwork. Was everything perfect? No. Would I go back? In a flash, just say abrakadabra! I could have stayed a week.
Travel dates: 10, 11, 12 December 2013. Winter.

  • Stayed: December 2013, travelled with family
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Thank DeEchteNadia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2014

Great and lovely Riad, very beautiful and large. The location couldn't be better and it is in the silent part of the medina of Fes.
The staffs were very very nice. We stayed there two nights. We ate two dinners in the Riad, which was very tasty and fresh. In total, it was our best dinners in Morocco. Don’t miss the food in this Riad!!!!

  • Stayed: January 2014, travelled with family
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Thank Temi2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2013

We were in Morocco for a week but had only book accommodations in advance for 3 nights - Salam Fes was our last minute choice as we had not decided the number of days we were staying in Fes, and was one of the few decently priced and reviewed ones for the dates we needed.

The Salam Fes was way overpriced for the quality it delivered (~100 EUR a night), so approach with caution. We had stayed in another riad (Algila Fes - top notch) in our first 3 nights and so we were pleasantly surprised when we arrived to find the Salam Fes similarly well located with an arguably grander lobby. Unfortunately it was all downhill from there. The riad was clearly understaffed and we had to wait 30 minutes to get to our room. When we finally settled in, we noticed the main door did not close properly, the air conditioner blasted directly at the bed, the toilet door was faulty and the bathroom tap did not work. Add to all this very very poor workmanship in the rooms (doors, cupboards, engravings) that left one feeling like the lobby and the rooms were that of different hotels (and probably that the Salam's owners got cheated by their interior renovators),

To their credit, we did manage to change our room for one that is better, but only marginally, and somewhat grudgingly (manager seemed quite harried). Location near Place Batha is also rather convenient.

All in all, a barely tolerable experience, further marred by lackluster attitude. We also suspect the staff pocketed some of the 25 EUR we paid for airport transfer, but by this time we were too tired to challenge this. Come here if you must, but you can probably find someplace better for 100EUR a pop.

Room Tip: there are many rooms at the riad. ask to see your room before you accept it else ask for change
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  • Stayed: December 2013, travelled as a couple
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2  Thank bubblegummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
riadsalamf1, Propriétaire at Riad Salam Fes, responded to this reviewResponded 2 January 2014

Dear Sir,

we were so surprised about your review since there are lot of contradiction. You mentioned our riad 'RIAD SALAM FES' but we think you confused it with another riad. Please check our website and let us know which room you mentioned on your review so we can give more details and explanations

we are looking forward to your reply

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

A lovely Riad, beautiful and large. Nice rooms (a bit smelly) but overall very good. Breakfast is great and served in the hall, with view on the nice building.
The location couldn't be better. In the silent part of the medina, with parking, 3 places.
The service is ok. Would have been nice if the owners provided you with a readable map instead of offering you guide services. We proved to be very capable to find our own way.
The riads depend on good reviews of tripadvisor kind of media. So way steal underware? Do they think this won't attract attention. Or it is too silly to write about this? Well it is not. Sorry.

Room Tip: Room on first floor on back of the main building is beautiful but smells a bit like sewer.
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  • Stayed: December 2013, travelled as a couple
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Thank magneet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2013

Amazing tile mosaics all over. So beautiful, great, genuine attention to detail in the architecture. Simply beautiful. Extremely relaxing atmosphere. Staff always helpful, fair. Food excellent, generous. Rooms ( we stayed in Suites Marrakech and Tanger at the second floor) big, clean, gracefully decorated. Hammam and massage the cherry on the cake.

Stayed: October 2013, travelled with family
Thank simonar70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2013

Very nice lobby and magnificent tile work greets you but that's were it ends. The rooms are dated and in need of some serious cleaning. Bathroom floor/shower walls need washing, carpets need vacuuming and the whole room needs dusting. They could use better quality/newer sheets, towels and furniture. Our fist room had a sewer problem. The smell from the sewer came through all connected drains and engulfed the room with a horrible stench. Our second room, had old carpets, was small and probably never had been deep cleaned. The staff was helpful but they were very short handed - with one person administering and the other taking care of everything else it's a miracle that they were able to handle as many guest as they had. A change in management and a little investment could make this a great riad in Fes - until then find somewhere else to stay.

Stayed: October 2013, travelled with friends
3  Thank mytravelbugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
riadsalamf1, Gérant at Riad Salam Fes, responded to this reviewResponded 5 November 2013

hello,
thank you so much for your comment that we already respect .but Riad Salam's team are also surprised for all these remarks!.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Riad Salam Fes

Address: 18 Berb Bennis, Fes 30110, Morocco
Region: Morocco > Fes-Boulemane Region > Fes
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #25 of 100 Hotels in Fes
Price Range: £85 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Riad Salam Fes 5*
Number of rooms: 10
Official Description (provided by the hotel):
A True inspiration Moorish temple located in the heart of one of the four imperial cities of Morocco which is the Medina of Fez (classified as a historic monument by UNESCO).Baudelaire seems to have been inspired by this haven of peace ("Salam" in Arabic), with its crystal atmosphere fountains, mosaics, marble and stucco seem to have fixed the size of the Moroccan ancient arts.Beauty, quiet, luxury and pleasure are awaiting you as an invitation to a journey through time that will take you to the splendors of the Moroccan richest heritage.Hammam, Culinary Arts, Massage ... Let yourself be won by this festival of senses! ... more   less 
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