What is more important: service or facilities? I'm inclined to say it is service. There is a lot one can forgive when you see your hosts doing their utmost to make everythng great for you. Having said that: the beauty of this Riad is that it has both in equal measures.
The service delivered by the owner Reibal is very personal and heartfelt. He goes out of his way to make your stay great. It has to be said that his staff is a bit less able (especially their English and shyness is a challenge) but he more then makes up for it.
But don't overlook the beautiful facilities: the dining hall is just gorgeous and our room (the twin ambassadors suite) even more so. It has a lot of space (enough for our family of four - kids 8/10 - see room tip) and is very comfortable and beautiful. You feel like staying in a small palace.
The only thing we would point out was that sometimes the place felt a bit deserted. There were only a few guests and usually we were alone in the "lobby" and it could feel a bit lonely. I thnk that some Morrocon music could have fixed that. Also the bar area could be made a bit more accessible and comfortable to lounge in. Right now it was not so inviting for us to play our holiday card game there.
But these are very minor quibbles in an otherwise perfect stay. Reibal is motivated to becomes the number one Riad in Fez (he just started 1.5 years ago) and I am sure he will get there!
- Official Description (provided by the hotel):
- Riad Andalib offers luxury accommodations and excellent facilities. The Riad boasts a small swimming pool, a TV lounge, a bar and a restaurant, guests have access to a solarium with sun-beds. The upper level of the terrace has a second restaurant with stunning panoramic view over the rooftops and minarets of Fez's old town. ... more less
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