Within 30 minutes of booking this Riad through Booking.com I received an email from the manager, Malik, welcoming me and ordering a taxi from the airport (which I hadn't even requested!). Everything about the service received was just right from Malik's helpfulness and courtesy, the gentleness of the staff, to the personal hospitality from the owners Michel and Catherine. We were even upgraded on account of the fact we were celebrating my wife's birthday, and beautiful flowers were waiting on arrival - a lovely little touch. Clearly the development of this Riad has been a labour of love and it shows in all the fine details from the beautiful garden with its water features and fruit trees to the finer detail of all the rooms. Check out the Pasha's Suite - it is a magnificently restored set of rooms ideal for honeymooners or even a family. Attention to detail in the comfort of the beds, luxurious towels and when we told Malik we were leaving in the evening on the final day he suggested we kept the room for the full day (at no extra cost) and they even cleaned it whilst we were out! I travel a lot and rarely do I receive such fine personal service. Had hamamm, massage and my wife even had a Sophrology session - all very relaxing and made for a highly enjoyable stay.
The location in the medina is good, easy to access and on a quiet street. I would recommend hiring a guide to find your way around the medina - again arranged by Malik - who found us the very informative and charming Abdulfarrik who was incredibly knowledgable about his home city, informative, friendly and knew just where to take us.
The only (minor) criticism was the cost of the food and drink at the Fes Cafe at the hotel which I felt was a little too pricey for the location, albeit extremely tasty and nicely served. We ate there twice. We also ate at the Maison Blanche nearby one night for dinner - a wonderful experience that I would certainly recommend if you want to splash out a little.
All in all we had a wonderful time - hats off to Michel and Catherine for creating such a charming venue and we will return with the kids next time! Merci beaucoup!
- Official Description (provided by the hotel):
- Le Jardin des Biehn is a large Andalusian garden in the middle of the Medina of Fez, scented by Isfahan roses, jasmin, orange blossom and bergamot. All around stands the summer palace of a Pasha : nine rooms and suites, a restaurant, a spa and an art gallery. It is a place of harmony and charm, of luxury and fantasy, of shadows and light passing through the palms, lulled by birdsong and the murmur of fountains. ... more less
- Reservation Options:
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