We decided to find our own way to the Riad, and were hassled the whole time. It was a relief to finally arrive at the calm and beautiful surroundings of Riad Said. If you can use a GPS, do. The coordinates are Latitude 34.06009037526481, Longitude -4.978906810283661. Alternatively, ask the Riad staff to pick you up or meet you.
The owner, Latifah, happened to be visiting from Switzerland and was very helpful, as were all the staff (especially Mohammed, who serves dinner and breakfast - a very decent young man). We stayed in the "Dounia" suite, which was wonderful. The rest of our group stayed in the "Sofian" (lovely too, but with a steep step just outside the room door) and "Fadila" (much smaller and you really do get a good workout climbing all those steps, however having your private terrace could be a bonus with the right weather). One of the ground floor rooms ("Anbar" or "Faiza") might be better if you would rather avoid frequent stair-climbing.
We had two dinners and a light lunch at the Riad, which were all delicious. Latifah also suggested dinner at the nearby Riad Layla, which was good, but Riad Said was better. Turns out Latifah also owns Riad Layla! Breakfasts were very nice too, with omelettes and various breads available. They very kindly arranged an early breakfast on our last day, as we had an early departure.
The hammam at Riad Said was not inexpensive, but quite an experience and probably less confronting than going to a public hammam. We came out squeaky clean :-) There was a safe in our room, but it was locked and we didn't bother asking for it to be unlocked.
We asked for a recommendation of a tour guide, and Hicham was arranged for an all-day tour. He was fantastic - informative, well-spoken and interestingly his Master's thesis compared the Arabic and Hebrew languages. We highly recommend his guiding services.
Riad Said is a wonderful place to base yourself while in Fes. The only problem is trying to tear yourself away! Credit cards are accepted.
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