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“Excellent hotel, disappointing staff”

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Palais Faraj Suites & Spa
Ranked #11 of 99 Hotels in Fes
Certificate of Excellence
New York City, New York
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Excellent hotel, disappointing staff”
Reviewed 3 January 2014

The building itself is a gorgeous renovated palace with spacious rooms nicely decorated in Moroccan style. The restaurant is probably one of the best places you could eat in Fes and we loved the breakfast and dinner.
The only thing that should be improved is the staff. Some of them act as if they don't really care about the guests . I had a bad experience with the guy in reception when I decided not to go to his suggested restaurant and asked him to make dinner reservation some where else. He started acting rude all of a sudden. I think being treated rudely is the last thing you would expect in a five star hotel.
Many other staff members were really nice and polite and room service was really good.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Roozbeh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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688 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Washington, DC
Level 5 Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 2 January 2014

I loved this hotel. We were here for three nights, could have spent the entire time in the hotel but had to spend the time enjoying Fes. Our room had two terraces, one overlooking the swimming pooling and hotel and the other overlooking the medina. Just lovely.
Breakfast was great and just a short walk upstairs from our room. We had a great time educating the bartender on how to make a proper "American Martini" with our limited French. He kept insisting on adding too much sweet vermouth.
Our room was large and included every comfort. The hotel staff could not have be more accommodating, thanks for the help when we left the hotel at 5am on our last day.

Room Tip: If you are staying at this hotel expect to spend money. Book the Royal or Junior Royal suite. The vi...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bothercollie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 December 2013

I felt at home staying at this amazing hotel. The staff was helpful and attentive to every request. They do their best to recommend tourists/women friendly places for dining in the city but I realized there are not too many options to choose from in Fez.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Convev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 21 December 2013 via mobile

This restored palace was so impressive, it spoiled us for some of the royal palaces we visited. We kept saying -- this is OK, but its no Palais Faraj. Service was great, location is ideal (on edge of Medina so accessible by taxi). We stayed at 4 very nice hotels in different cities and this was our clear favorite. We'd love to go back.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DartProf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 12 December 2013

After a 3 day long camel trek tour, we were hoping for our hotel in Fes just to have a nice shower and comfortable bed. After arriving at the Palais Faraj, the only word to describe it was ....Wow! Not only did this hotel have an incredible shower and comfortable beds, the beautifully appointed huge rooms were over the top.

I can say that I would recommend this hotel to anyone looking for a big and beautiful room with all the amenities one would want to relax and enjoy fes.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JSGroupTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
1 review
Reviewed 25 November 2013

I am from England and I went for holidays to Palais Faraj Suites and Spa with my family during the month of October. I can say that the service,food and the team working there is EXCELLENT!
The room is clean and very comfortable. I STRONGLY reccomend this hotel to everyone! Will surely come back soon!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YudSoobhug7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels
Level 4 Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 November 2013 via mobile

This Hotel is in a great location with exceptional views.Very friendly staff wanting to be helpfull but lack of experience or training(not sure) makes it frustrating. examples are, linen delivered in wrong room, wifi not working except the lobby....etc

Stayed November 2013, travelled with family
Helpful?
1 Thank Andre D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palais Faraj Suites & Spa

Property: Palais Faraj Suites & Spa
Address: 16-18 Quartier Ziat, Derb Bensouda, Fes 30000, Morocco
Region: Morocco > Fes-Boulemane Region > Fes
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 99 Hotels in Fes
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Palais Faraj Suites & Spa 5*
Number of rooms: 25
Official Description (provided by the hotel):
Boutique luxury is taken to the next level on the doorstep of Fez’s Medina, where unparalleled comfort meets exquisite artistic flair and rich Moroccan tradition at Palais Faraj Suites & Spa.Explosions of colour and examples of ornate intricacy infuse the design-inspired interiors of this luxury boutique hotel. Each of the suites is a haven of meticulously mastered style, immersed in beauty and adorned with exquisite features. Elaborately carved wooden pieces and comfort-steeped designer furnishings mingle with vibrant tiling, sculpted ceilings. ... more   less 
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