We arrived at Palais Faraj suites et spa with great expectations...(as you would when you are paying for a 300 euros/night hotel in Morocco!). All in all our whole stay was one big frustration. Most of the staff is kind but doesn't have a clue about what the quality of service in a five stars hotel should be. They obviously have no training. All our requests were dealt with a " yes, sure" with not one follow up, we just had to repeat our requests over and over again. The food and the room were overall nice but not amazing and totally overpriced. The hotel is not that calm neither, we were kept awake by a constant grinding noise that seemed to come from the basement...My daughter was laughing telling us there was a "truck factory" under the hotel...! When we asked about this, our questions were deliberately ignored. This hotel has some serious management issues, I wouldn't recommend it to anyone...
- Official Description (provided by the hotel):
- Boutique luxury is taken to the next level on the doorstep of Fez’s Medina, where unparalleled comfort meets exquisite artistic flair and rich Moroccan tradition at Palais Faraj Suites & Spa.Explosions of colour and examples of ornate intricacy infuse the design-inspired interiors of this luxury boutique hotel. Each of the suites is a haven of meticulously mastered style, immersed in beauty and adorned with exquisite features. Elaborately carved wooden pieces and comfort-steeped designer furnishings mingle with vibrant tiling, sculpted ceilings. ... more less
- Reservation Options:
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