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All reviewsbeautiful hotelrooftop restaurantinternational menuambassador suiteturn down servicefamily vacationbreakfast staffold palaceseparate sitting areawould highly recommend this hotelmoroccan restaurantsitting roomthe hotel offersluxury hotelmoroccan charmmosaic tilespanoramic view
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Reviewed 3 December 2017

Beautiful luxury hotel with excellent, efficient, courteous but friendly service.

We had booked for 5 days so took advantage of the complimentary airport pickup.

The location is perfect and just a stone's thrown from most visitor attractions.

This hotel is exquisite and just oozes comfort and class. The staff are all extremely professional and offer an excellent service. The attention to detail is perfect.

We had a deluxe first floor suite which was absolutely fantastic - large and comfortable and truly Moroccan decor. The suite had its own private entrance from the swimming pool courtyard. There is air conditioning/heating and adequate wifi.

The views from the bar and restaurants are spectacular.

The whole place had a quiet, refined ambience - a pleasant retreat from the hectic, noisy streets of the mdina.

We dined in the hotel most days and found the food and service very good. We ate elsewhere one evening but regretted it!

If there is a weak area I would say it is the breakfast: The selection is poor compared to other hotels of a similar standing (in other locations).

  • Stayed: November 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank lulupompom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2017 via mobile

This hotel is a traditional Moroccon design
It is nice but the room is very small
Clean and tidy
The staff is very nice and helpful
This hotel is in a lovely place but far away from the centre you will need a car to get any where

Stayed: November 2017, travelled as a couple
Thank sunshine20Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2017

The hotel room was lovely and luxurious. It also has stunning views of Fes from its roof top restaurant. The service very prompt. Our dinner was excellent and we could order any course from the ala carte menu. I highly recommend this hotel. The location is ideal as it is right next to the Medina and one can be in the Medina in a few minutes. We had a first floor suite and it was very quiet.

Room Tip: Junior suite
Stayed: November 2017, travelled as a couple
1  Thank kasbekarshubha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2017

Yasmin from the wonderful Riad Le Calife booked our evening at Palais Faraj. Our Ritual of the Palais (hammam, scrub, body modelling and massage) was the perfect to relax after a day of exploring the Medina. The Spa is beautiful and we enjoyed each aspect, including a rest with refreshments after the scrub and the relaxing with tea after the massage. Highly recommend.

  • Stayed: September 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank yns_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2017

This Palais was the former home of the secretary of the King Mohamed V. Majority of the decorations are original. Every corner of this hotel is gorgeous - the lace molding, the detailed wood and metal work, the colorful mosaic tiles. I felt like royalty staying there. The staff is helpful and attentive. The place is quaint and peaceful. We especially appreciate it after navigating the endless streets inside the Medina and the Jewish Quarter.

DINNING
There are plenty to choose from during their breakfast buffet. I especially love their Harira soup and Moroccan pancake.
We did *not* enjoy our dinning experience at the terrace for dinner. The lights were glaring into our eyes. Service was extremely slow and the night restaurant manager/lead forgot to bring us our bill...we were falling asleep w/ jet lag. It took us another 20 minutes and two reminders though they were apologetic. There’s plenty of traffic noise as well.
Fortunately, they have the exact same menu at same prices for in-room dinning, so we simply ordered room service for dinner next times. The day-time restaurant staff are much better, friendly and prompt. Do enjoy your lunch and breakfast there inside with a fabulous view of the Medina and cemetery, nice cool and comfortable.

SPA
While you are there, make sure that you set aside plenty of time (~2.5 hrs) for their Moroccan Hammam spa+Massage. What a detoxifying and purifying experience! We felt so refreshed after the full-body Moroccan black soup scrub.

WIFI
We stayed at their Ambassador Suite (room #9) with a view of the pool and the courtyard. Wifi was good enough for browsing, but not strong enough for a steady voice call. The call kept dropping, and we kept having to dial back. Video call is out of the question.

HOTEL TRANSFER
I would recommend you to book this service with the hotel. It's much better than dealing with the taxi. We paid 250 dirham for two people. They sent us to the airport safely in their hotel van.

TOUR GUIDE SERVICE
At check in, the hotel asked us if we would need help to book a tour guide for the Fez Medina. They arrange a guide for us. He charged 600 dirham for 5.5 hours. He is basically a human GPS. He took us to ALL the tourist traps. He asked us if we want a tour of the oldest building in the Medina and said that there’s a great view from the terrace. Of course we wanted to. Once we stepped in, we realized that it’s a rug store. After the view from the top. We spent 30 minutes watching them rolling out all sorts of rugs for us. After the high-pressure sales run store, next is argan oil, embroidery, weaving, leather, etc. If you are planning to hire local tour service, be specific of what you want. And if a dude named Tariq (Terik?) with an old injury on the bridge of his nose shows up…just say NO.

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
6  Thank SoCa2Seattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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