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“Needs an urgent and extensive lifting and improvements (old!!)”
Review of Royal Mirage Fes

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Royal Mirage Fes
Ranked #54 of 99 Hotels in Fes
Oslo, Norway
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Needs an urgent and extensive lifting and improvements (old!!)”
Reviewed 19 July 2011

Well, first of all it should be mentionned that this hotel is centrally located whithin the new part of Fès (quite far from the old médina), which can come with its advantages of being close to facilities such as post office, big cafés, and transport..
That said the hotel is quite old and needs some serious lifting , especially the rooms. In my case, i requested and changed rooms three times only to find that the mattresses were all the same: spongy, old and super uncomfortable , not at all of the standards of a respectable hotel that cares about the well being of its guests. the Breakfast is OK but basic. I did not venture to order any food because of an earlier experience at the same Hotel where i had been served meals that was tastelessly prepared and showed the lack of professionalism ( a manager later apologized and explained that it was prepared by an "intern" ..I refused to reorder..).
Anyway, average Hotel for those who are looking for quality service and comfort, but surely can prove a bargain for budget hotel seekers such as the several tourist groups who you meet often there!!

Room Tip: ask for a refurbished room (normally has an LCD screen) though it itself needs an upgrade
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  • Stayed January 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Tangolover10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PickalbatrosFes, Directeur général at Royal Mirage Fes, responded to this review, 1 August 2011
Our Dear Welcomed Guests,

We would like to Thank you for your feedback.

Please allow us to introduce ourselves, We at “Pickalbatros Royal Mirage” are a New Company had taken over April 1st, 2011 , since 3 months ago, we would like to kindly share with you that we have done a Make over in the Restaurants & Outdoor Pool area with the Décor & Ambiance, Buffet Presentations, Food selections on a daily rotation, Music, Lighting & Entertainment. Upgraded and Modified Rooms 80% of the 1st floor, 58% 2nd floor, 50% 3rd floor and ongoing upgrading of the product will continue. There’s also plans in the upcoming months for Entertainment additions commencing construction and it will be external in order not do inconvenience our Guests.

We welcome you back Home away from Home and we are there for you and Family.



Regional General Manager Operations – Pickalbatros Maroc

A. S. Ibrahim & Pickalbatros Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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590 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Toronto, Canada
1 review
Reviewed 8 July 2011

I had a fantastic experience at this hotel with my family, I have always wanted to go to Morocco, and when my family and I came to this hotel, I was amazed with the superb service from the friendly staff in the restaurant, being attentive to our needs, going the extra mile by exceeding our expectations. I have stayed in 5 star hotels before and I have experienced a one of a kind service here at the Pickalbatros Royal Mirage Fes better than any other place and love the location of the hotel being the entrance of the town. The hotel is only 20 min away from the old city of Fes as they would say (The Medina). We were able to rent a car and go to Ifren in the mountains that is similar to swiss image and loved the refreshing waterfalls.The hotel landscape & trees are breathtaking and I love the water fountains/waterfalls near the entrance of the hotel. The Decor of the Lobby and restaurant is exquisite creating a warm and welcoming ambiance. I have been greeted and welcomed daily by the management and staff with a smile. I feel like home away from home. The pool service was excellent and loved the food & entertainment duet (duo).I had a delicious fluffy omelets at the Brasserie, the buffet was a nice awakening with all great surroundings of extravagant decor of the glass work and stainless steel to emphasis modern techniques to displaying lavish bakeries/pastries.The buffet dinner in the reef was out of this world, the attention detail was mind blowing. The English could be better since most of them speak french. But, regardless, we communicated very well. The decor of the restaurant is superb! Who was your designer? Room service was lovely as my 5 yr old daughter enjoyed the attention and goodies they surprised her with. (This is better than Disneyland, especially for kids) Even the housekeeping staff made a special towel fold to enlighten my daughter. Such wonderful staff in housekeeping. My room is perfect on daily basis, very consistent. Whatever I needed, I received immediately. Even though the weather was hot, we enjoyed every bit of it. My hats off to everyone for a wonderful and memorable stay especially to the attention of the management and staff. Thank you everyone! This will be our hotel of choice for our family reunion trips.

Room Tip: Book a room facing the swiiming pool & ground floor has a garden for kids to play in.
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  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Contessa99_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
1 review
Reviewed 8 July 2011

Very friendly and efficient staff. Mr. Haj Ali and his crew in the restaurant were just great!

Room Tip: WiFi only available on the pool side!
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  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank zeerollingstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amesbury, Massachusetts
Level Contributor
126 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 2 June 2011

Contrary to some disappointed reviewers of this hotel, my experience has been generally quite satisfactory. I was sent here on a mission, and on my own might have picked a more traditional, Moroccan style place. But this modern, mass-market facility is pretty much OK for what it is. My room is clean and air-conditioned, on an upper floor. Staff is generally friendly and helpful. One of the front desk people is a little less charming than the others, but in general Moroccans are among the most polite and hospitable people anywhere.

The buffet dinner was very good the first night -- Moroccan dishes -- and only fair the second -- boring hotel food. The pool is a plus on hot afternoons.

My one real gripe is the unreliable internet, a real downer for business travel. As I write this, I am pirating the signal from the hotel next door...

I see bargain prices for this facility on the internet just now -- tourism seems to be down after the bad event in Marrakesh last month. So this may be a good time to get yourself an inexpensive holiday.

  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank trobaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid, Spain
1 review
Reviewed 13 May 2011

last November i had the opportunity to visit Fès, i was fascinated about the city and so the hotel, the rooms were very clean and comfortable, the food was delicious and so the staff and the facilities, if you're thinking to travel to fès, the royal mirage is a good choice

  • Stayed November 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank asuncionpalvarez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gijon, Spain
1 review
Reviewed 12 May 2011

i used to travel a lot with my family when i can, and it was the first time i visited moroco and i can honestly say that it was the best holiday ever.
the facilities were quiet good, so the staff, friendly and kind. the rooms were very charming, i can only say good things about it , i recomend it to anyone who's looking to go fès

  • Stayed December 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zizou04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 January 2011

No major complaints here as it was a decent hotel with friendly staff. I don't require all the comforts of home, but a couple things that were advertised were lacking - no free WiFi (I was charged 50 dirhams per day), and the equipment in the gym was broken. The 5th floor was being renovated during my stay, so around 8am each morning I was awoken by workmen in the room directly above. I guess the work has to be done at some time though. The basket of fruit in the room was a nice touch, the complimentary breakfast was excellent, and the bar was a good place to spend the evening listening to a band and watching soccer.

  • Stayed January 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pwbamforth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Mirage Fes

Property: Royal Mirage Fes
Address: Avenue des Far, Fes 30000, Morocco
Region: Morocco > Fes-Boulemane Region > Fes
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Luxury Hotel in Fes
Price Range (Based on Average Rates): £
Hotel Class:4 star — Royal Mirage Fes 4*
Number of rooms: 271
Official Description (provided by the hotel):
The Royal Mirage Fes Hotel is a modern hotel, but one which has been designed to reflect the rich past of the city in which it is situated. Its 271 air-conditioned rooms including 27 non smoking rooms, 7 Junior Suites and 5 Royal Suites, all modern, elegantly furnished and offer easy access to guests with wheelchairs. ... more   less 
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Also Known As:
Pickalbatros Royal Mirage Hotel Fes
Royal Mirage Hotel Fes
Fes Royal Mirage Hotel

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