I stayed in this hotel during the Fes Festival in June. This year, 2010 was my 4th visit. I have never been very impressed by the hotel on any of my visits, but as it is booked by the company i have no say in the choice of hotels.
My experience each year is that the hotel staff are surly, unhelpful and often downright rude. Everything is too much trouble. You are treated as though you are some sort of inconnvenience. The rooms are grubby. The buffet breakfast is unappetising and looks like it has been sitting out for hours. The pool area is pretty and i watched the cleaner sweep the pool each morning and hose the tiles, but this means very little when later in the day the cleaner walks the length of the pool area dragging a dripping sack of rubbish and leaving a slimy, stinking trail behind her, which remains there all day. And as if thats not enough, one evening we wacthed a large rat swim the width of the pool!
There is loud entertainment in the pool area until midnight (bear in mind the rooms surround the pool, so there is no getting away from the noise!)
The prices change depending on who you speak to. This year i was bringing my husband with me so we called ahead to find out how much supplement we would need to pay. We were quoted 250Dh per night (exchange rate is approx 10Dh to £). We checked Expedia - that said £20 per night. My husband arrived before me - he asked again about the supplement and was told 660Dh for the week. When I arrived i asked again and was told 640Dh for the week. I asked the receptionist to write this down for me and to confirm that was for the week and included breakfast. He confirmed this and gave it to me in writing with his name.
During the week we ate in the restaurant a couple of times and paid cash each time. On one occassion they asked us to sign for the bill. We refused and paid cash.
When I came to check out they wanted to charge us 6,000Dh for the week. When I argued and gave them proof of the amount they quoted they refused to accept it and said i should forget what was written down as it didnt count. I offered to pay what i had been quoted and handed them the money but they refused and sent our taxi driver away and told security that we could not leave! It didnt seem to matter what we tried to explain, they simply refused to listen and told us it was 6,000Dh or we couldnt leave.
Eventually 3 hours later the general manager arrived and through an intermediary we settled on 3,000Dh plus 100Dh for the restuarant. This 100Dh was for the food that we refused to sign for because we had already paid for it! Apparently whether you sign for it or not they will still charge you - twice! Needless to say i feel as thoug I have been ripped off.
I have very little to say about this hotel that is positive. In fact I am struggling to think of anything good to say - except that the reception area has new furniture this year and it looks good, and the gardens around the pool are well maintained.
Other than that - all I can say is STAY AWAY FROM THIS HOTE!!
- Official Description (provided by the hotel):
- The Royal Mirage Fes Hotel is a modern hotel, but one which has been designed to reflect the rich past of the city in which it is situated. Its 271 air-conditioned rooms including 27 non smoking rooms, 7 Junior Suites and 5 Royal Suites, all modern, elegantly furnished and offer easy access to guests with wheelchairs. ... more less
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- Also Known As:
- Pickalbatros Royal Mirage Hotel Fes
- Royal Mirage Hotel Fes
- Fes Royal Mirage Hotel