We stayed at this hotel for a week and on arrival we were very worried because of some of the reviews we had read. However the service we received and the experience we had was wonderful, maybe we were lucky I don't know. The porter at that hotel is an asset to the business and I hope that is recognised. He went well out of his way to help us every day and refused our thank you gift of money upon leaving. He made that our experience with the hotel one we would and have recommended to family and friends.