I stayed at the Riad due to an advice from my tourist guide. It seemed quite good at the beginning if it wasn't for the strong smell of humidity in the bedroom and the near disaster that happened on our second and last night there. As mentioned by my sister in law on a review she wrote on the same day we left the Riad, heavy and large pieces of plaster fell over my small children's bed at 3am in the morning. The noise was so strong that my husband and I jumped off the bed towards our little ones that were sleeping on 'an improvised' bed on the floor (as the Riad did not have additional bed or baby cot). I am 5 months pregnant and my little boys are 2 and 4 years old. Luckly, i decided to over protect my kids by keeping them in the middle of the improvised bed to avoid touching the humid walls. Fortunately, only some of the large pieces reached near my boys. My oldest son's arm got bruised and a small piece hit his mouth cutting his lips. We were all very scared and the kids just couldn't stop crying for over an hour and kept saying that more 'ceiling' would be falling on them. It took us some time to calm down and make them sleep again, this time with the lights on. Definitely we decided not to enter in the same room again. We moved the furniture to the middle of the room so we could wait till my husband found a solution for us. At 4:15 am we were transfered to another room on the ground floor just to finish the night and get out of there. I dont know the name for the room we stayed (it was at the terrace, near the stairs to the lower floors), but taking by the invoice, we occupied the rooms JAMAI, ANDALOUSE and HENNA. The image of a near tragedy when I see pictures of the heavy plaster over my kids bed still cannot leave my mind. I must say that the next day was one of the best of my life as I could happily kiss and embrace my 'babies' again. I am disapointed that even going through that experience, the Riad is not taking it seriously. Not only by charging us for the night, which at the end we did not pay, but also by giving this irresponsable answer to my sister in law. I regret to say that these people are not to be trusted. Unfortunately, even looking good and being in an excellent location, by taking this Riad as an option u might be puting your life at risk. I am attaching pictures of that terrible night. If anyone has any question, please do not hesitate on contacting us.
- Official Description (provided by the hotel):
- Riad Fes Eleganza has a prime position :- located beside the main entrance to the medina (Bab Boujloud door).- Taxi and bus station are located at 10 meters! - Privacy parking is located just in front of the riad.Riad Fez Eleganza offers an indoor swimming pool and patio with retractable roof.All rooms feature a view of the patio, terrace or pool and a seating area, while some also include a balcony.A continental breakfast is available at the riad and Moroccan specialities can be served in the dining area . The riad also features terraces with views of the Medina and Atlas Mountain.Airport transfers, tour excursions and massages can be arranged at the riad and free Wi-Fi is available. ... more less