Dear ,
Thank you for taking the time to write your Feedback about the Trip , we are happy to hear that you enjoyed the Interesting part of the Trip ;the Overnight in the Desert Camp .
To clarified a couple of thing you Mentioned on the Review ;
The Drive is 7 Hours + the time of the stops and time for Lunch ,we don’t drive street we make several stops ( The info of 7 Hours drive you get it from another Reviewer not from our Team ,we Normally clarified ).
About the no Interesting places or stops , You Had the Itinerary & you were the only ones in the Car ,So you could skip the stops you are not Interested to …
For the Lunch there is Few Villages where you can find a good places they offer Fresh and good Food ,That’s not Available Everywhere you Especially Most of the Drive is out side cities & you took the same Road twice ,but the driver should organise that with you in advanced .
Now we come to the Most Important Part the DRIVE ,a lot of Travellers they noticed when they Contact us to Book one of our Tours that we offered a limit Period to confirm the tour and we don’t Leave it open to Book any time Cause of the Limit Number of our Professional drivers/guides we have ,sometimes Travellers they complain when we used someone out of our Team ,like what’s Happen now ,Cause they didn’t Get the Full Services they Expected and we are used to Offer .
Cause of Health Problem we had to change the Driver were planned to join you for the Trip ,we choosed a Colleague who Had a Good Reviews on Trip Advisor too and that’s were the reason Behind choosing him .
For the Drop off ,the Driver pick you up from a Hotel and in the way back you changed hotel to a Riad inside the Medina a place he didn’t know and not possible to get there by the Car ,He called us we provide him the location ,when he arrived to the closest parking Two Minutes from your Riad he arranged someone to carry your Luggage and show you the pay and He Missed to pay 2 euros to Him ,I think it’s not a Big Deal.
I hope this wouldn't give you the wrong idea about our services.
From the bottom of my heart, on behalf of the team,I sincerely apologize on this Experience .
I really appreciate on your feedback,and I hope you won't hesitate to use our services again in the future..
Warm Regards
Mhamed