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“Amazing”

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Riad Fes - Relais & Chateaux
Ranked #15 of 100 Hotels in Fes
Certificate of Excellence
Reviewed 10 July 2014

If you go to Fes stay here. This place is the best! It is an amazing oasis in a sea of Fes mayhem.We were upgraded to a five star suite (and we don't know why but we are not complaining! The food in the restaurant there is excellent. We were taken down a maze of winding streets to get there and we thought where are we going but it was worth it.A great and and handy place in the Medina to see all that Fes has to offer.Very highly recommended.

  • Stayed: June 2014, travelled as a couple
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Thank peter255325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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250 - 256 of 730 reviews

Reviewed 7 July 2014

I stayed at Riad Fes for the weekend and was impressed as soon as I arrived. The building itself is nothing short of amazing with stunning architecture and design as well as sweeping views of the city from the Riad's rooftop. Further the staff were extremely accommodative and I had no issue at all organising tours, tee times or reservations for supper. The facilities (including a pool, spa, and gym) were beautifully designed and made my stay over the weekend very comfortable.
In short, this is by far my favorite Riad in Morocco and I have visited many across the country as a frame of reference.

  • Stayed: July 2014, travelled as a couple
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Thank Erik B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014

This hotel was amazing. At first we thought we were lost b/c its in the old town of Fes so not easy to get to. The streets are so small and old, we were a bit concerned. We were glad we hired a local driver from Casablanca so he figured everything out for us. So first advice, do NOT take the train if you are traveling with family. second advice, definitely stay here. The view from the hotel is amazing b/c this hotel is located in the middle of the old town so its like you are living in luxury in a village surrounding. Very different and great experience b/c of the location.

  • Stayed: June 2014, travelled with family
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Thank zeemak1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2014

Our first trip to Morocco, A trip to celebrate my birthday was made a memorable one by location,accommodation & experience.
Fes is truly like stepping back in time and the Riad Fes a special place to have as a base to explore. It's tucked inside the Medina a short stroll through a maze of little streets> we pre booked a taxi from the airport and our driver helped us with our cases so a good start.
On checking in we were welcomed with Mint tea and cookies in the main atrium which is plush and ornate.,Basically stunning !
We had booked a deluxe room but were upgraded to a Junior suite a great surprise.
( Bathar) . This room is located up a couple of flights of stairs and overlooks an attractive courtyard. The room is quite dimly lit but has a lovely feel to it with a really comfy bed and great pillows. There is a TV with a couple of English channels , bath with shower over and his /hers sinks. Water was plentiful and red hot > In this room just note the taps are marked the wrong way C is actually the Hot tap in both sink and bath.Plenty of toiletries and a reasonably powerful hair drier.We took Tea bags .. old habits die hard and Riad obligingly supplied milk as needed which we kept in mini bar Daily small bottle of water supplied on a complementary basis.Price of Drinks :Coke was small bottle size and 250 DH so quite expensive (£2) , Sprite twice the size, same price.We bought a large water at small kiosk near Riad and filled up in room ! ( 8DH )We took the half board package which entitled us in the evening to a starter,main & desert. We found the menu and quality of food to be high.The Lamb, Chefs special was particularly nice. Deserts delicious ! House Wine at meals were we felt quite small if taken by glass but was palatable.Breakfast , the usual, choice of fresh juices, pastries,yoghurt's, cereals, omelettes /pancakes to order etc Pool was cool but perfect for a refreshing dip . partial shade which is welcomed early in day and mid afternoon . Towels supplied. Deep end about 5 foot. Bar service. We found service to be great and staff all really friendly, heard some other grumbles but we couldn't complain, service on roof terrace more varied but staff do come and go I guess it's just a timing thing maybe ? Bar/ Waiting Staff all speak reasonable English but its better if you can speak a bit of French I would say! All welcoming and polite . I even had a happy birthday at restaurant from staff. Excursions: We chose to to have guide in Medina, lots didn't. Lots of different quarters to explore and fascinating architecture. Some directing to Rugs,Ceramic,Leather work we chose to buy what we wanted and found in general a polite No thanks was respected. Tanneries , really stinky, you will get a piece of mint but we took some essential oil and some VICK believe it or not it worked!! Went to Volubilis ( Roman ruins) and Meknes ( Imperial City - very different feel to it / thoroughly enjoyed it )with a great driver organised through Riad> Mohamed Idrissi .He was absolutely charming very professional,proud of his country and culture but was unobtrusive taking us to some great spots. He isn't an official Guide but a great conversationalist and knowledgeable of the area. I pre booked some treatments in SPA at Hotel. Facial and leg massage both well delivered and comparable to UK prices. We were lucky with our fellow guests , met some great people - Multi national clientèle> a number of British, Americans, French & Italians during our stay.
Overall I would say it was a great break at a lovely Riad in a fascinating City/ Country. We will be returning to Morocco - 'inshallah'
Small Tip: at airport on departure get the departure form before joining queue to check in > they are on display but missed by lots of people , thanks to others who passed on the knowledge who had been before!
Ramadan starts this weekend for month so it may get a bit quieter .

  • Stayed: June 2014, travelled as a couple
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1  Thank UkSoulsister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2014

We stayed in this hotel a few weeks ago and while the hotel itself is beautiful - the people are incredibly arrogant. At every part of the trip we were greeted with a disdainful attitude by a very entitled staff! Definitely worth seeing but not staying!

  • Stayed: June 2014, travelled with friends
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3  Thank Belgianchocolate2410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riad_Fes_Manager, Manager at Riad Fes - Relais & Chateaux, responded to this reviewResponded 23 June 2014

Dear Sirs,
Thank you for sharing this very important feedback with us. I am glad you found your property gorgeous and deeply disheartened to learn that your stay with us was less than superior. When looking up this reservation, we had difficulty finding it. We would welcome the opportunity to discuss with you about your experience, so that we may continue to improve upon our service. Please at your convenience, contact me at awa@riadfes.com or +212 661 43 95 22.
Thank you again and I really look forward to hearing from you.
Kindest Regards,
Awa DIAKHATE
Maitresse de Maison

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2014

It depends what you are looking for.

They both have a good central location at the edge of the medina, have 5* amenities and friendly staff.

Riad Fes is a small riad composed out a three large houses and some additions. The rooms are really large, especially the suites with very high ceilings.The lounge, the courts, the terrace are really beautiful. The restaurant is just fine, nothing special, but the staff is really serviable. The pool is beautiful but small and has sun only during few hours a day.

Sofitel is much less exciting. It was renovated about 20 years ago and we can see it.Now it is at the limit of 5*. Its only advantage is the large, sunny swimming pool. And the tennis court, but is it really useful in such an exciting city?

Clearly, we preferred Riad Fes.

  • Stayed: May 2014, travelled with family
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4  Thank DimitrisTheHague
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2014

Our family of five stayed here on May 18-20. Everything about this property is pretty much top notch. If I was being picky, our only complaint was connectivity to the internet. But, this is true throughout Morocco but this is really a small inconvenience as it is vacation after all. The lobby or courtyard is stunning and the property has lots of charm. The rooms were a nice size and the staff were courteous and helpful. It was also very quiet which helps after a long day of touring, The rooftop bar was really nice and was a great place to relax and have a nice cocktail before dinner.

Definitely would recommend to friends. You can't go wrong here.

  • Stayed: May 2014, travelled with family
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Thank Wfuessler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riad Fes - Relais & Chateaux

Address: 5 Derb Ben Slimane | Zerbtana, Fes 30110, Morocco
Region: Morocco > Fes-Boulemane Region > Fes
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Fes
#11 Luxury Hotel in Fes
#21 Family Hotel in Fes
#22 Romantic Hotel in Fes
Price Range: £157 - £826 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Riad Fes - Relais & Chateaux 5*
Number of rooms: 30
Official Description (provided by the hotel):
Riad Fes - Relais & Châteaux is renowned for its luxury, impeccable service and fine restaurant. Restored to its original glory, Riad Fès - Relais & Châteaux is located in the heart of the ancient city of Fez. It has succeeded in combining refinement with inspiration and invites you to relax and enjoy your stay in a serene atmosphere with decor reminiscent of Arabian Nights. Riad Fes provides guests with the opportunity to travel back in time and enjoy the splendour and authenticity of the lifestyle of Fassi nobility. The prestigious history and refined civilization of this Imperial city are reflected in the Spanish Moorish architecture and attention to detail seen in the decor. With spectacular views of the Medina and the Atlas Mountains, Riad Fès - Relais & Châteaux is ideal for those travelling for business or pleasure.In the heart of a medieval city known for its diverse savory eateries, Riad Fès - Relais & Châteaux offers a fine dining restaurant that should not be missed when visiting Fez: l’Ambre. A haven of purity and tranquillity created by the designer Christophe Pillet, our Spa Riad Fès by Cinq Mondes invites you to enjoy a unique experience in luxurious and comfortable surroundings. With a selection of the best treatments, massages and traditional formulas marked by Quality, Authenticity and Ceremony designed and developed by Cinq Mondes, our Spa will take you on genuine Sensoriel Journeys.Riad Fes - Relais & Chateaux offers tailored golf holidays to golf enthusiasts. ... more   less 
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Also Known As:
Riad Fes Hotel Fes
Riad Hotel Fes
Fes Riad Hotel

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