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“Amazing experience”

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Riad Fes - Relais & Chateaux
Ranked #14 of 100 Hotels in Fes
Certificate of Excellence
Reviewed 25 March 2010

Our experience in Morocco has been incredible, mainly thanks to our stay in Riad Fes. THis place is romantically perfect : perfect location to have both access to old and new town, perfect welcoming from charming staff, amazing food in restaurant, perfect mix of tradition and modernism for rooms and architecture...I higly recommand this place to enjoy craziness of Fes the spiritual, and appreciate a perfect rest in between.

  • Stayed: October 2009, travelled as a couple
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1  Thank francgir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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402 - 408 of 731 reviews

Reviewed 23 March 2010

We have spent 5 days in Riad Fes with our children. The place is wonderful and staff very kind and helpful. Rooms are decorated with lots of taste, they are very clean. We could not expect something better than what we had, this hotel is just perfect!

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1  Thank Maria2509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2010

I have been to Riad Fes with my husband for our honeymoon. My best friend recommended me that hotel as she went there 2 years before.

The place is simply gorgeous. The lobby, the bar, the swimming pool, everything is really fantastic. We had a beautiful room in the most traditional part of the Riad. We felt as in a fairy tale!

The staff was very kind and very discreet too. I particularly appreciated the chambermaids that cleaned the room and the the bathroom every night after we left for dinner.

I really think the restaurant has the best food we ever had in Morocco. They serve a true Moroccan gourmet cuisine. Their pastilla is exceptional and meals they proposed there are much more original than those proposed in other places.

Location is also perfect. The Riad is very accessible by taxi (we only had to cross a beautiful garden when the taxi dropped us to get there), but it is also two minutes walk from the main “avenue” of the medina.

Definitely, Riad Fès is the perfect place to go when you decide to visit Fès!

  • Stayed: February 2010, travelled as a couple
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1  Thank Melle E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2010

Beautiful Riad done in elegant old world Moroccan style with beautiful lobby, excellent restaurant, capacious rooms and attentive staff. A Relaix and Chateau hotel, it lives up to expectations.

Stayed: February 2010, travelled as a couple
Thank MicRobRac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2010

My husband and I spent a lot of time researching to find the best hotel/riad for our honeymoon. As soon as we arrived at Riad Fes, we were pleased with the grand lobby and decor. However, once we got to our room, we were immediately disappointed with the cleanliness and lack of maintenance. This was most evident in the washroom (see pictures). It smelled like mold and the trims had black mildew. When we went down to the lobby requesting for a room change, the lady receptionist (who was pregnant at that time) refused to do a room change for us and insist that our rate was on "special" and that was the best room available. She also proclaimed that the entire hotel was fully booked at that time and was "unable" to upgrade it for us. We realized our rate of $250 USD does not meet their "standard" for a room switch nor should we expect any service from them. This riad is great for a visit or dinner, but you are planning to stay at this hotel; you would be much wiser to spend your money elsewhere.

  • Stayed: November 2009, travelled as a couple
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5  Thank Deb036
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riad_Fes_Manager, Marketing Manager at Riad Fes - Relais & Chateaux, responded to this reviewResponded 4 March 2010

Dear Sir or Madam,
Thank you for your review which is very important to us. We have always received positive feedbacks and congratulations from our guests concerning the hygiene and cleanliness of our rooms. Therefore, we are really surprised hearing that there was a lack of cleanliness and maintenance in one of our rooms. Most of the rooms have been built since 1946. I think if there was a lack of maintenance, noone could sleep at Riad Fes.
Also, we always upgrade our guests according to our availabilities, even if they are not on Honeymoon or Wedding anniversary. Our chambermaids are very keen to the cleanliness and the management makes many efforts to maintain the authenticity of an ancient house with modern and sophisticated facilities.
Since November 2009, Riad Fes is member of Relais & Chateaux, one of the most selective associations around the world. This affiliation is due to the professionalism of the services provided by our staff. Anyway, we always take into consideration our guests feedbacks which allow us to obtain their best satisfaction.
Best Regards
Mrs. Awa DIAKHATE
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2010

We stayed in Riad Fes on our honeymoon. The building and rooms are stunning, and the staff was initially incredibly accommodating, offering us a free upgrade because of the occasion. The upgraded room, however, was permeated by a sewage smell and, when we notified the staff, they sent in a custodian to spray sickly sweet perfume around the room, which only compounded the problem. Eventually, they moved us to another room, which turned out to be fine.
My only other, deeply frustrating experience was that the staff helped us arrange a car for the two-day trip to the Atlas Mountains. It was July, and two hours into what was ultimately 16 hours of driving, the AC in the car gave out. We had no direct way of communicating with the car company, so we reached out to the hotel staff to help us negotiate for another car or at least for a discount on the drive. They were uniquely unhelpful, essentially saying "out of sight, out of mind." That lack of commitment to the overall guest experience alone would cause me not to recommend Riad Fes.

  • Stayed: July 2007, travelled as a couple
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1  Thank ajdorf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riad_Fes_Manager, Marketing Manager at Riad Fes - Relais & Chateaux, responded to this reviewResponded 4 March 2010

Dear Sir or Madam,
Thank you for taking the time to give us your feedback three years later! Riad Fes does not rent a car. We can be only intermediary between our guests and the car company or tour guides. Therefore, we can not be held responsible of the service provided by them. We always organize a daytrip to Atlas Mountains and not an excursion for 2 days. Also, we arrange the car WITH a driver who knows very well the surroundings. In July, it is always very hot in Fez and any car company could provide a car without AC or with a broken AC system. We always provide services to our guests before and after the stay at Riad Fes to build a real good guest experience. Our job is to satisfy all the guests coming in our property. Therefore, they can recommend or come back next time. Anyway, we are deeply sorry for that and we hope to have the opportunity to show you next time our professionalism and hospitality. Best Regards
Mrs. Awa DIAKHATE
Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2010

Went to Fez for 3 nights with a couple of my friends and stayed at a different riad every night. (Riad le Calife 1st night, Riad Fez 2nd, Riad Laaroussa 3rd). The 3 riads we stayed at were all charming in their own ways - what impressed me the most about riad Fez was its VERY beautiful lobby. It was the grandest out of the 3 we stayed at, and at night when the fountains light up, there's nothing more relaxing than chilling out with shisha at the bar by the fountain, looking up at the stars with paris lounge music in the background.

Service was also more than satisfactory- My friends and I chatted for a looong time that night so the next morning we were unable to wake up in time for breakfast, which was included in our booking. We then received a phone call from our staff who asked if we were okay and offered to bring us our breakfast to our room instead. It was lovely!

Would definitely recommend riad Fez.

  • Stayed: June 2009, travelled with friends
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Thank eatlive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riad Fes - Relais & Chateaux

Address: 5 Derb Ben Slimane | Zerbtana, Fes 30110, Morocco
Region: Morocco > Fes-Boulemane Region > Fes
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Fes
#10 Luxury Hotel in Fes
#21 Family Hotel in Fes
#22 Romantic Hotel in Fes
Price Range: £158 - £832 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Riad Fes - Relais & Chateaux 5*
Number of rooms: 30
Official Description (provided by the hotel):
Riad Fes - Relais & Châteaux is renowned for its luxury, impeccable service and fine restaurant. Restored to its original glory, Riad Fès - Relais & Châteaux is located in the heart of the ancient city of Fez. It has succeeded in combining refinement with inspiration and invites you to relax and enjoy your stay in a serene atmosphere with decor reminiscent of Arabian Nights. Riad Fes provides guests with the opportunity to travel back in time and enjoy the splendour and authenticity of the lifestyle of Fassi nobility. The prestigious history and refined civilization of this Imperial city are reflected in the Spanish Moorish architecture and attention to detail seen in the decor. With spectacular views of the Medina and the Atlas Mountains, Riad Fès - Relais & Châteaux is ideal for those travelling for business or pleasure.In the heart of a medieval city known for its diverse savory eateries, Riad Fès - Relais & Châteaux offers a fine dining restaurant that should not be missed when visiting Fez: l’Ambre. A haven of purity and tranquillity created by the designer Christophe Pillet, our Spa Riad Fès by Cinq Mondes invites you to enjoy a unique experience in luxurious and comfortable surroundings. With a selection of the best treatments, massages and traditional formulas marked by Quality, Authenticity and Ceremony designed and developed by Cinq Mondes, our Spa will take you on genuine Sensoriel Journeys.Riad Fes - Relais & Chateaux offers tailored golf holidays to golf enthusiasts. ... more   less 
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Also Known As:
Riad Fes Hotel Fes
Riad Hotel Fes
Fes Riad Hotel

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