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“Some bad rooms, some decent rooms, uniformly grumpy service”
Review of Riad Maison Bleue

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Riad Maison Bleue
Ranked #36 of 99 Hotels in Fes
MN
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Some bad rooms, some decent rooms, uniformly grumpy service”
Reviewed 15 November 2009

When we arrived, we had the choice between the "Philosopher's" Suite - which we renamed the Highway Suite - and another suite that opened into the breakfast room. The Highway Suite has windows looking across a lot full of construction rubble to a highway. All night we listened to trucks engine braking and downshifting down the long grade on the highway. We tried to cover it up with the air conditioner, but the fan motor made a loud grinding noise which was almost as bad as the truck traffic. Did I mention that the only towel bar fell off of the cabinet when I first put a towel on it. Plus, the shower was capable of pointing only at the wall or into the room.

We were expecting that a riad would be a different type of accommodation - narrow, dimly lit rooms - reflecting the feel of old Morocco. However, there is nothing "old Morocco" about highway traffic and malfunctioning air conditioning, towels bars, showers. That's just poor location and poor maintenance.

To top it off, first thing in the morning when I looked out the windows, two men were urinating just outside our windows. That was not the view I was hoping for, nor was it what I needed after a night of listening to truck traffic.

The location of this riad also relects little of "old Morocco". A large public parking lot is about 100 meters down a trash strewn alley way from the riad. The trash stank. In all our walking through medinas this was one of the least appealing alleyways. Overlooking an informal men's restroom also does not bring to mind "old Morocco".

After vigorous complaints about the highway suite, we were allowed to move to a different suite. That suite had windows overlooking the "restaurant" in the riad. Breakfast was served there - with the resulting noise - on the next chilly morning. Good thing we did not want to sleep in that morning. During the evening we were treated to hours of house music - apparently played for the enjoyment of the staff because the "restaurant" and bar in the riad were both empty. We nicknamed this one the "Disco Suite".

Several of the chairs in the "restaurant" looked at though they had been used as scratching posts by the house cats.

Management could have cared less about us. We were booked into this riad by a travel agent who supposedly was a good customer of Riad Maison Bleu. If that's how they treat good customers, I'd hate to see how they treat bad customers.

Speaking of bad lay out - one of the guest rooms has a wall of windows and French doors that span the space between the front door and the reception desk. Imagine being forced to overhear every single interaction with the staff and every single arrival and departure.

Stay away from this place.

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MplsMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiadMaisonBleue, Guest Relations Manager at Riad Maison Bleue, responded to this review, 14 January 2011
Thank you for your feedback - we are always looking to improve our service and welcome constructive criticism from our guests.
I am sorry your stay with us did not meet your expectations but many changes have been made since your visit in 2009.
The rooms you mentioned have now been fitted with insulating glass, and daily maintenance checks are now conducted to ensure all appliances and fittings are in good order, plus the restaurant has been refurbished
The issue with the downstairs room near the reception has also been addressed. We have relocated the reception and placed screens outside the room to create a private patio area and redirect foot-traffic.
As for the street leading to the riad, there are now rubbish bins and our staff check the street daily in case the regular collection by the council is not sufficient. The adjoining plot of land on the other side of the hotel is not owned by us and is therefore out of our control.
Since your visit two years ago, careful attention has been given to service standards to ensure that our usual high levels of care and attention are received by each guest, uniformly across the board.
I am surprised however that you felt the hotel didn't reflect traditional Morocco. The three houses that join together to create our hotel create a feel of intimacy and negotiating your way between them is akin to meandering through the alleys of the medina. All the rooms have been carefully decorated with Moroccan fabrics and antiques and the lighting is adjustable to create whichever mood you prefer. The location is very convenient for arrivals and departures, is moments from one of the main tourist streets in the medina and is easy to locate which is reassuring for most customers.
Should you visit Fes in the future, we would welcome the opportunity to host you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Cleanliness
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lepidocrocite
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 September 2009

We stayed here at the beginning of our holiday.

A lovely Riad in a good location on the edge of the medina - we had a hire car delivered for at the end of our stay and it was fairly easy to get out of town.

Huge rooms opulently decorated. All (perhaps too many) of the things you would expect from an expensive hotel e.g. cable TV etc.). Food was excellent and service was good and friendly but more rustic than you would expect. Overall did not quite have the polish the best Marrakech raids.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lepidocrocite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
montreal
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 April 2009

What a nice trip a had there. the Riad is an amazing place to stay specially the locatin.
veru satisfied with service and the quality of the place and the stuff also.
recommand 100%!!!!!!

  • Stayed March 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank touchou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
prague
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 April 2009

This riad is very beautiful, quiet & peaceful, the food was magnificent, the staff was very helpful, and they were very kind when needed, the hotel is very well situated for the medina, which we enjoyed exploring , and the Manager is very welcoming , kind and extremely helpful .

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chacalala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riad Maison Bleue

Property: Riad Maison Bleue
Address: 33 Derb El Mitter | Ain Azliten, Fes 30110, Morocco
Region: Morocco > Fes-Boulemane Region > Fes
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Fes
#25 Romantic Hotel in Fes
#25 Luxury Hotel in Fes
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Riad Maison Bleue 4.5*
Number of rooms: 18
Official Description (provided by the hotel):
The hotel consists of three interconnecting houses, which creates an intimate and romantic atmosphere. When exploring the routes connecting the houses guests feel as though they are negotiating the laneways of the ancient Medina of Fez. The 18 suites, comfortable restaurant, private spa and hammam, well-equipped gym and intimate bar exude an air of discreet luxury. Throughout, timeless Moroccan style is merged with more modern touches, resulting in elegant interiors and luxurious comfort.Discover the new launched Maison Cordon Bleue our cooking school. ... more   less 
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Also Known As:
Riad Maison Bleue Hotel Fes
Riad Maison Bleue Fes

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