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“Impeccable Surroundings and Service”
Review of Dar Al Andalous

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Dar Al Andalous
Ranked #60 of 99 Hotels in Fes
Certificate of Excellence
Amberley, New Zealand
Level 6 Contributor
188 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Impeccable Surroundings and Service”
Reviewed 29 June 2012

We were booked to stay here through Alizes Travel of Casablanca, who arranged all our Moroccan tour, so I cannot comment on price as the tour was all-inclusive.

Zahra and her staff could not have been more welcoming on arrival or more attentive during our stay. Dinners and breakfasts were of ample, tasty, traditional fare and wine available at reasonable cost, if required.

Our room was large with a sitting area separate from the bedroom, and spacious bathroom with both shower and bath.

The decor of the building interior was colourful, in excellent condition, and comfortable both in seating and atmosphere. We were delighted to find such an excellent 'oasis' amidst the usual 'chaos' of the medina etc.

Definitely recommended and we would stay here again.

  • Stayed May 2012, travelled as a couple
    • Location
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Helpful?
2 Thank WorldWideKiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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124 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Ottawa, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 June 2012

This is a restored mansion on the outer edge of the Medina, with beautiful mosaic, plasterwork, and ornately carved wood ceilings. The guestrooms are centered around a lovely common area and dining room with fountains. Our room was spacious and luxurious, with a decent bathroom. Zahara and the staff were friendly and helpful. We dined in on a few nights and the food was consistently delicious. Highly recommended. I would suggest contacting the hotel prior to your arrival to see if someone can meet you at the Medina gate--we had some difficulty finding the hotel. Also, if you're interested in a guided tour of the Medina, you may want to consider hiring a guide independently--we were disappointed with the quality and cost of the guide recommended by the hotel.

  • Stayed June 2012, travelled as a couple
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Helpful?
2 Thank JRD110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, CA
Level 5 Contributor
78 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 22 March 2012

This is a fabulous Dar conveniently located and would highly recommend anyone staying here. The service is fantastic and truly felt like home away from home. We stayed on the ground floor in two rooms. The décor was beautiful, the doors and ceiling was unbelievably ornately carved and decorated. One of the rooms had a Jacuzzi tub and was a fantastic way to end a day of walking.

But the best part of the stay was the service and the food! All of the staff was exceedingly attentive to our needs. We felt like we were family – in the best way. We arranged to have dinner at the Dar each evening and it was amazing. One night was a tangine of chicken and lemon, and one night was lamb and I forget the third night. The breakfast was fresh and good. Everyone wanted to make our stay memorable. They lent us some great maps and although it was a bit confusing at first, they are located near an easy to find landmark.

The dar was clean and well attended to. I don't go on vacation to watch TV, but the only slightly negative comment was that the TV only had 4 channels and they were in French or Arabic.

The manager was helpful and provided contacts for a pick up at the airport, a ½ day guide for the medina and a one day driver from Fez to Marrakesh.

If you are considering staying in Fez this is a fantastic place!

Room Tip: The ground floor suites were fantastic!
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  • Stayed March 2012, travelled with family
    • Value
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Helpful?
4 Thank worldtravellerruth11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 June 2011

We were welcomed by the manager with tea and pastries, he then helped us plan our itinery and as we wanted to achieve so much in so little time, 3 days He ensured we had an excellent guide for the medina and taxi driver for our excursions. Each was a long day but very worthwhile.
We opted to eat in the hotel and again the owner discussed our preferences the night before so we could enjoy a wide range of Moroccon cuisine, 4 courses, at a very reasonable price.
Our room was on two levels and in total keeping with the rest of the hotel, tasteful, restful and spotlessly clean

Room Tip: All rooms are of an equally high standard
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  • Stayed June 2011, travelled as a couple
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Helpful?
5 Thank baldeagle5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo, Egypt
Level 3 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 21 May 2011

the hotel is very nice for those who wants to experience an oriental moroccain mood , it is not a modern hotel . it is located inside the medinah of fes. the room is big with small windowsso it's a bit dark . it is a typical moroccain house rather that a hotel. the t'v had no channels at all exept few morrocain and french channels . breakfast was not fancy it was just the basic . the safe box was not working properly. i think it was a bit expensive

Room Tip: stay in a room in the 1st floor not ground floor
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  • Stayed August 2010, travelled as a couple
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Helpful?
2 Thank rebecca_vanella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 March 2011

The building is stunning, the location is great! It's a shame it's poorly run and not maintained to the standard of their asking rates. 

The Riad went for €150 on sites like Expedia - same price as the 5-star Sofitel (which I didn't book as I wanted a more traditional experience) and not far from the amazing Riad Fes (w the Relais & Chateau name backing their excellent service). 

I booked this Riad based on the comments and photos posted on trip advisor and other sites. My experience was far from meeting the expectations set from those positive reviews and lovely photos - not to mention the hefty price tag especially when compared to the standards set by other riads that I stayed in during my trip. 

In hindsight, the online booking experience should have warned me! Knowing that calling the hotel directly allows you to negotiate the price, I booked using their own website where I got an automatic response but never a confirmation of availability... I phoned to reassure these dates and spoke to Kabiri and negotiated the rate down to €100 -should have gone down to €60! 

The language barrier didn't help but everything was okay and was told to phone upon my arrival to get directions to the hotel... Arriving at Fez, I phone the Riad as advised. From my experience in Marrakech I was expecting somebody from the Riad to meet us at a central point and be guided to the Riad. All I got is "get a taxi to the Riad." Of course our taxi driver didn't know the Riad and we had to rely upon some of the thugs/ Fassi faux guides - another story in its own right - to take us to our Riad. 

Upon arrival, the host although kind and friendly was simply incompetent. None of the lights of the riad were on. None of the plants from the photos were in the grand room either - the riad felt cold and eerie like an abandoned house. The mint tea was not started even though they knew we were coming, and he made us wait 15 min before bringing it out along with the Moroccan-government required forms. He was also unable to highlight (let alone recommend) any important sights and must dos in Fez! Simply not what you expect from a hotel charging €150 a night!

The second night the owner (again friendly - but who has no idea what the word hospitality means!) came along ONLY to collect the money - which is the only thing he is interested in! Didn't care how was our stay - and providing any feedback would have been pointless! All he's interested (along with half the city) is ripping off tourists. Such a shame and truly unfair to all the lovely Berber and Moroccan people that we met throughout our 10 day journey in this beautiful country.

If I were you I'd spend my hard earned money elsewhere...

  • Stayed March 2011
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Helpful?
6 Thank jctrabs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bath, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 October 2010

The Dar Al Andalous is in a great location close to the medina. The service was excellent with a family atmosphere which made us feel very much at home.

Our room was beautiful and we feel this lovely hotel, so wonderfully restored to its former glory, made our holiday special. We will be going back to chill again one day.

  • Stayed October 2010, travelled as a couple
    • Value
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Helpful?
1 Thank Debbie_Jeff_A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dar Al Andalous

Property: Dar Al Andalous
Address: 14 Derb Bennani | Quartier Batha, Fes 30000, Morocco
Region: Morocco > Fes-Boulemane Region > Fes
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#29 Romantic Hotel in Fes
#36 Luxury Hotel in Fes
Price Range (Based on Average Rates): £
Hotel Class:4 star — Dar Al Andalous 4*
Number of rooms: 41
Reservation Options:
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Also Known As:
Dar Al Andalous Fes
Dar Al Andalous Hotel Fes

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