The thick walls of this building insulate not only from the heat but also from the commotion outside. Because we were there in March, it was a bit cool; and we needed space heaters in addition to the cashmere blankets provided. The torn-up exterior is not representative of what you will find inside. The rooms are nicely furnished with highly decorated ceilings that are carved and painted. Decent bathrooms. LOTS of steps to rooms and to reach the terrace restaurant. Very little English spoken. The owner was quick to dismiss the guide we'd arranged for and replaced with his own guide. It was a little disconcerting not knowing whom to trust, but the stay was good overall. I was sick one day, and the restaurant staff delivered (without being asked) soup and hot tea. The proprietor sells high quality carpets on the main level. Fez, in general, was not as captivating as other areas of Morocco. We hired a guide just to make our way through the labyrinth of souks.