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“Clean but severely lacking in basic facilities!”
Review of Zahrat al Jabal

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Zahrat al Jabal
Ranked #85 of 99 Hotels in Fes
New South Wales, Australia
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Clean but severely lacking in basic facilities!”
Reviewed 15 August 2009

We stayed for three nights in this hotel on our first trip to Morocco. In general the staff at this hotel were very unhelpful in providing basic information about the area, when we asked for a map of the area, they were rude in responding and couldnt tell us where there was a tourist information centre, where we could find a map or an internet cafe. As they only provided Wifi and we were without laptops this made it very difficult to plan our day trips. For a three star hotel, the 'buffet' breakfast was below par, the street food of the same type was better cooked and better quality. The rooms were quite small, they didn't provide the hairdryer they had advertised, and the Safe in the room was broken and they failed to fix or replace it when we asked them to. On the positive side, the hotel was very clean and close to the train station.

  • Stayed August 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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96 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
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london
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 July 2009

When we arrived at the hotel we were pleasently surprised. The room was small but tastefully decorated and clean. For £30 a night including breakfast it was good value. However the pleasentness of our stay was bitterly overshadowed on our last day when at the end of our SELF SERVICE breakfast we were harrassed for a tip. I refused saying that the breakfast was self service and that a tip was only necessary for a service provided. After check out my girlfriend and i were walking to the train station and I jokingly said "I bet they'll follow us for a tip" however to my surprise when I turned around a waiter was behind us saying that we'd "forgot to tip". I was disgusted by this and of course told him where to go. But then again this type of behaviour is rife in morocco.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank worldlyLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Fes hotels

Madrid
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 January 2009

OK, for the price (around 36 EUR). You can't get by feet to the Medina, but you are quite nearby the centre of the new city, with restaurants, cafés, shops etc. The rooms are small, but if you spend just the night at the hotel, it doesn’t matter. From the restaurant on the top floor you have a nice view of the new city. Breakfast was ok.

  • Stayed January 2009, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Roddy25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wiltshire
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 January 2009

We arrived into Fez after 8pm, after a long day on the road and without a hotel booking. We noticed the neon sign for the Zahrat al Jabal and went to check it out. The hotel seemed pretty busy but did have double rooms available for 57 Euros per room per night including breakfast.

The hotel is located in the new town area of Fez and feels safe and secure. We had hoped to stay in one of the more traditional riad style hotels in old town Fez but having a car made this impractical. At Zahrat al Jabal you can park the car on the road outside.

The room in the hotel was fine, very clean, with a very large double bed, ensuite bathroom with a shower, balcony, and TV. Good value for money.

We ate in the restaurant on our first evening, the service was very quick and the food was ok. Unlike some hotel in hotels in Morocco this hotel was dry and doesn't serve any alcohol.

The breakfast served in the hotel was also fine, a buffet style continental breakfast.

The staff at the hotel were friendly and helpful. However, we were slightly annoyed to discover that we had paid for the first nights' accommodation in cash after being told the hotel didn't accept visa cards, to then discover when extending our stay for an additional night that the hotel does accept visa cards.

We also had a waiter knocking on our door at 11pm to tell us they had forgotten to add 5 Euros to our dinner bill, which is something we thought could have waited until the morning.

In summary, this was a good, very reasonably priced hotel which provided us with a great base from which to explore the historic city of Fez (however, the old town Fez and Medina is about a 5 minute drive away by car.)

  • Liked — Clean, easy to find, good value for money
  • Disliked — Smoking in the restuarant
  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank smithysm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ljubljana, Slovenija
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 October 2008

Well me and my girlfrined went to Morocco in October. Our plane landed in Casablanca and we went to Fez by train. On the country side we saw a lot of poverty so the fact that we paid 30€ for 2 persons with breakfest included we didn't know what to get. We came at 22:00 in Fez and we were quite happy to get room 601 which was just under the top. As you can see from the pictures the room had a balcony and air condtion and small bat which is the only drawbacks from this hotel. I couldn't take a shower in this small bath so i had to do it standing.

But if you put this a side it was very good. The cleaning service was great they changed the sheets every day and the breakfast was ok.
If we would come to hotel by the street we would pay 45€ for night plus 4€ for breakfast per person which is a lot more then we paid :)
If you just think that for 30€ you can hardly get hostel for 2 persons in dorms...

So we were very happy for what we paid and if we return to Morocco and Fez we will defenitly stay in Zahrat al Jabal

  • Stayed October 2008, travelled solo
    • Value
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    • Business service (e.g., internet access)
Helpful?
1 Thank markosere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jalon spain
Level 5 Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 27 May 2008

This hotel is situated in the new part of Fes, near the lovely boulevard, wonderful cafes and shops and within easy reach of the medina of Fes (5 minutes by car)
The hotel is quite new and the rooms are adequately sized. The bathrooms are very small and uncomfortable. The hotel also has a very nice street cafe and the food is very nice, serving marroccan food.. The price is excellent and I can recommend this hotel. Carefull when changing money at the reception desk! The man tried to cheat me with an unacceptable exchange rate and only after questioning him, he gave the standard exchange rate. He is definately a crook!
Other than this minor problem, the hotel is excellent

  • Liked — the location and the price
  • Disliked — The receptionist that tried to cheat me with the exchange rate
  • Stayed May 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hendric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 December 2007

The hotel was wonderful and very lively.I would recommend people who want to stay in average hotels to stay in this hotel.Its room was small but cosy and the weather was suitable for guests to accomodate.Although it is winter,they had large and thick blankets.Pillows were wonderful to help in the good night's sleep.The restaurant was quite small but okay only that the local food offered was not that nice.I would advise tourist to pay half board.The lobby was well -decorated.Overall,the hotel was small and lively but offers guests a comfortable sleep and stay.The televisions were new(LG),toilet in rooms were small only that it had bad lighting.Service was quite good,the front desk was polite.

  • Liked — Small but cosy
  • Disliked — Some of the food
  • Stayed December 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank littlepilot92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Zahrat al Jabal

Property: Zahrat al Jabal
Address: Avenue des Far, Fes 30000, Morocco
Region: Morocco > Fes-Boulemane Region > Fes
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #85 of 99 Hotels in Fes
Price Range (Based on Average Rates): £
Hotel Class:3 star — Zahrat al Jabal 3*
Number of rooms: 48
Official Description (provided by the hotel):
The hotel is located in the centre of city. Zahrat al Jabal is one of the best hotels in FES, with nice yard and friendly atmosphere. Offering fine accommodations facilities. ... more   less 
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Also Known As:
Zahrat Al Jabal Hotel Fes
Zahrat Al Jabal Fes

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