We had booked this hotel for 2 nights. Upon arrival at the hotel we were shown to our room. We could smell dampness as soon as we walked in. This was confirmed by the walls of the bathroom. We asked to be moved to a better room. After explaining to us that this was supposedly a 'feature' of the hotel, we were shown to a room which was better, but still nowhere near what we had expected based on the website. The floor tiles and furniture were quite old and worn and the bathroom also had signs of dampness. Worse was yet to come however. The next morning we were told that we had to pay additional taxes for accommodation that was sub-standard to begin with. This was despite the fact that our booking through hotels.com had explicitly stated that all taxes and fees were included.
This led to our first meeting with the receptionist. I have to say she was very unpleasant to deal with, asking if either of us had any experience of travelling and petulantly turning the computer screen away from us at one point. She eventually admitted having sent an email to hotels.com to sort this out, but still insisted we pay up. We asked to speak to the owner, who consequently didn't bother to turn up. We had a similar confrontation the following day and in addition we were charged several times the cost price for a bottle of water which we had been told was free. We have travelled many places in the world but we will never forget this hotel or the way we were treated. We feel we have been maltreated and quite deceived. Do not be fooled by the website or the slick photography and please do not make the same mistake we did by booking this unfriendly, overpriced, sub-standard excuse for a hotel.
- Official Description (provided by the hotel):
- Located in the heart of the medina, in the district Ziat, with the possibility of access by car, this charming riad offers comfort and a great environment to see the spiritual city of Fez. Recently renovated with great taste and love, Riad Dar Chrifa is designed in the traditional Moroccan decor which creates the authentic atmosphere. You will find in this house, three bedrooms and four luxury suites (all with bathrooms and air conditioning), situated around a central patio and a lounge that invites you to both rest and relaxation. You can also enjoy the tadelakted hammam after a long day of walking in the Medina, and a pleasant terrace with a beautiful panoramic view of downtown. You can have an evening dinner in the sitting room, the patio or the terrace and enjoy tagines, couscous, grilled meats, pastilla and all the flavors of Moroccan cuisine. We will welcome your arrival with tea and Moroccan pastries. ... more less
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- Also Known As:
- Riad Dar Chrifa Fes