The Riad is visually pleasing and was everything we expected to find with a Riad. Peace and quiet from the busy medina and a lovely place to relax after days in the Souks and exploring the City.
The room we had was lovely, a good size, and although situated right next to the mosque which provided a daily alarm at 4.30am, was just what we wanted. The only issue was that on arrival to the Riad we were sat down and given some mint tea. An hour later we were met by Hamid the Manager who told us that we were not staying at the Riad for the first night as someone was will in our room. Instead we were staying the first night elsewhere and our bag was promptly carried out the door with us following not knowing where we were going. It turns out that a number of guests has been sent somewhere else for their first night, but for varying reasons. So perhaps some over booking.
The food in the Riad was pleasant, and plentiful but when asked if we could eat on the terrace (As website states) we were told 'no' which was a shame as the terrace was gorgeous. Regardless, the food was as good as we got anywhere else, and we were able to wash it down with a bottle of wine. Not easy to find in Marrakech.
The staff were courteous although with limited English which made communicating tough. Expected perhaps in a foreign country, but not overly useful in the place you are sleeping. A couple of times when asking for coffee we were left waiting, and none showed.
The Riad was clean and as previously mentioned the terrace was perfect for sitting in the sun, relaxing and unwinding after busy mornings. The only way it could be improved was to be able to get tea, or drinks served there. Even better, your food.
Overall, our stay at the Riad was mixed. It lives up to the pictures and once we got our room it was lovely. The terrace great, the food enjoyable and generally lived up to the reviews we read. The downsides were the fact that we, and other guests were turned away on the first night (and in some case second) to a lesser Riad and not offered any compensation or an apology.
- Official Description (provided by the hotel):
- Magnificent 16th-century Riad, a haven of peace in the very heart of the Medina, lovingly restored in the pure Moroccan tradition - painted cedar ceilings, sculpted stucco, zelliges, marble floors...Impeccably clean, all rooms with private bath, and air conditioning. Extremely friendly and helpful staff. Superb 360 view of the Medina, the Koutoubia and the snow capped Atlas mountains. One hundred yards from the Medersa Ben Youssef and the Marrakech museum, 15 minutes from Place Jemaa al Fna. Excellent cuisine! ... more less
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