We picked this riad based on the many excellent reviews we read. All I can say is, I guess people have different tastes?? We were not at all pleased.
Not comfortable. The rooms were fine, if a little awkward. Nowhere to put luggage -- we wound up keeping it on the sofas all week, leaving nowhere to sit other than the bed. The bed was on a raised platform, about a foot above the rest of the room. For those middle of the night excursions to the bathroom, tricky to navigate.
Dark! One broken lamp, 2 tiny bedside lamps, and a beautiful, but dim, Moroccan lantern hanging. During the day, just one tiny window. I wish I'd had a flashlight.
Freezing. One little space heater in the bathroom, and one small window heater, which the maids unplugged both each & every morning so the room was freezing again by evening, when we got back to shower.
Lousy breakfast. I had reviews of the wonderful pastries, oohs & aahs over the fabulous breakfast. What we got, every single morning, was exactly the same: 4 pieces of the same cheese, 2 crepe/tortillas, 2 pita type things, fruit, honey or jam, and the "pastry" was yellow cake mix that was burnt on the bottom, no frosting.
LImited service. The person who was at the riad most of our stay was absolutely worthless. We requested an early breakfast one morning because we were leaving on a tour. He said ok the evening before -- never showed up in the morning. Walking us to the road the evening we arrived, he walked so far ahead of us, some guy on the street stole my jacket out of my arms, and another nice man got it back for me -- all the time Mohamed (the riad guy) was walking about 50 feet ahead of me, oblivious.
I will give credit again to the senior manager, when we complained she made adjustments to our bill to compensate, which was very much appreciated, but all in all, I wish we had skipped the riad experience, and enjoyed a hotel where service and basic comforts like light & heat can be counted on.
- Official Description (provided by the hotel):
- The luxury of a palace, the warmth of a familyhome, simplicity under the stars... ... more less
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- Also Known As:
- Le Rihani Marrakech
- Le Rihani Hotel Marrakech