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“wonderful place, unreliable staff”
Review of Riad El Grably

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Riad El Grably
Ranked #461 of 1,160 Marrakech B&B and Inns
Reviewed 9 December 2013

The riad is very nice, confortable and quite; position is good (10 min walking to the main place of Marrakech).
But the staff is very unreliable: the day before leaving we accorded to have a breakfast an half hour before the standard time, but nobody was here!!
our taxi driver arrived at the same time the breakfast staff, who give us a cup of bad caffee and 2 kind of cold punkcake.
They speek a lot and promise you everything you want, but then they don't really do what they said!

  • Stayed: December 2013, travelled as a couple
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Thank TurboRock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
francoise r, Propriétaire at Riad El Grably, responded to this reviewResponded 21 March 2014

hello
thanks a lot for your kind message
we are happy to recieve you again
best regards
francoise

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (133)
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19 - 25 of 133 reviews

Reviewed 22 October 2013

Very much enjoyed our stay. This Riad is positioned well, conveniently placed, in the centre of the medina, in a quiet oasis. Francois and her staff were very helpful, ensuring our stay was totally relaxed, in a bustling city

Stayed: October 2013, travelled as a couple
1  Thank Tutudave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2013

We recently enjoyed a long weekend at the El Grably. The riad is extremely well located in a quiet corner of the Medina: easily accessible to the Palais Bahia and Mellah neighborhoods, as well as to the central Jemaa el Fna Square, but a few blocks off the main drag, ensuring a calm and relaxing stay.

The quality of the property is quite good. The building is impeccably clean, the rooms fresh and bedding comfortable, and common areas -- ranging from terraces for sunbathing, a swim in the cool courtyard pool, a massage chair, a quiet lounge with television, and rooftop jacuzzi -- provide for a number of choices for guests to relax. The daily breakfast is substantial and available on command on any of the riad's balconies, terraces, and lounge areas.

The staff and level of service is unparalleled. The owner, Françoise, is a whiz at providing information about local visits, restaurant tips, transportation, and day trips to nearby towns. Her staff is extremely kind and good natured, which was a big help; their attention to detail was quite impressive.

The riad is certainly on the upper end in terms of quality and price, so budget travellers may find their stay a bit costly -- even more so after added costs such as airport transfers, bar service, taxes, and currency conversion are factored in. However, we found the level of service and quality of the property to be worth it.

My only negative reactions were rather minor. The quality of the internet is not good -- even in areas right by the transponders, it was very slow compared to the hotel we stayed in our first night in the city. Further, although the riad is sufficiently large, were it to have been fully booked during our stay, we might have found the common spaces a bit cramped. This might be a detractor if you plan to visit during peak seasons, but was not a problem for us.

Many thanks to Françoise, her beautiful dog Ewok, and gracious staff for a pleasant and restful stay in Marrakech!

Room Tip: Françoise was very helpful at providing tips on which room would best meet our needs, so I would rec...
  • Stayed: June 2013, travelled as a couple
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1  Thank WDbxl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2013

While others may have had difficulties finding the riad, we had booked ahead to arrange a transfer directly from the airport. This meant we were lead straight to the front door, and then immediately given maps and an orientation of Marrakesh, which was a huge help - it's actually very easy to get to this riad.

Located within 10 minutes walk north of the main Jamaa El Fna square, and a further 5 minutes further north into the maze-like Souks, this is a well located Riad for exploring the medina (old town) area. It is also very close to the Jewish spice market area, which we found to be better priced than the more tourist-targeted Souks, and within 5 minutes walk of the Bahia Palace, Dar Si Siad and Tiskiwin museum/attractions.

Despite being deep in the Medina area, it was very calm and quiet behind the walls of the riad. Light sleepers shouldn't worry about the noise and hustle & bustle of the area disrupting their sleep - or even their late-morning lie-ins!


We had Bab Ighli suite, which was very large and had a king bed with space for a third person on another bed in the "lounge" area of the suite. The decor is very tasteful, and the rooms are cleaned/freshened up every day, regardless of when you eventually leave!

We had a peek into several of the other rooms, and they all looked well appointed and very comfortable.

There is an indoor heated pool, and jaccuzzi on the roof top, though we didn't use either of these facilities.

The price is very reasonable and the team there do everything to help make sure the stay is special. The team at the Riad, and especially Simo, are fantasic.

They know the area very well, proving to be great guides and they provided many recommendations for places to visit, eat, and get better bargains. The team at the riad would also help us when we needed a scooter ride to the ATM/pharmacy/late night food - talk about going above and beyond!

When we return to Marrakech, I have no doubt we will stay at Riad Dar El Grably again.

Room Tip: Bab Ighli was a spacious room, though WiFi signal was a bit weaker up on the second floor. You will...
  • Stayed: April 2013, travelled with friends
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Thank mchn_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
francoise r, Owner at Riad El Grably, responded to this reviewResponded 9 May 2013

Dear Guest,

Thank you for having chosen the Riad ElGrably Marrakech for your stay in Morocco. It has been a pleasure having you with us.

Our goal is to constantly improve the quality of our facilities and service, therefore, I appreciate your taking some time to give us your feedback.

I’d like to thank you for your support and hope that we will have the pleasure of welcoming you back at the Riad ElGrably Marrakech in a near future.

Sincerely,
Françoise

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Reviewed 3 April 2013

This place is run by a very pleasant French lady. Her staff are very pleasant. The decor is all very tasteful, and the location is superb - on a quiet alleyway but only 5 mins walk from the main square. I wish I had stayed longer!

Room Tip: There's one room on the ground floor right next to the dining area. Don't choose that one if...
  • Stayed: April 2013, travelled solo
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1  Thank RalphScheider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2013

The riad is located on a quiet street south of the main square. The first time, finding the riad is difficult, welcome to Marrakech. All riads are difficult to find the first time.

I liked the location of the riad essentially in between the main souks and square to the north and the palaces, mellah and tombs to the south.

The riad is very attractive, with mixed contemporary European/Moroccan design theme. The staff was incredibly helpful, with good recommendations as well as one of the most helpful orientation presentations I have seen in Marrakech. The map we were given was so helpful as well as the personal route recommendations.

Breakfast on the roof top terrace was fantastic. The Jacuzzi on the roof was also a pleasant treat considering the winter visit.

  • Stayed: January 2013, travelled as a couple
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1  Thank Anorthite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2012

We had a wonderful time in this Riad, excellent location, top quality service, very confortable, people in the raid were very kind, is always a pleasure to arrive to the riad after walking outside at +46 degrees C and go to the swimming pool. And in the evening head to the jacuzzi and just relax by listening the city. We were traveling with my two kids and we have a very good memories from this trip. Highly recommendable to everybody, also I forgot to mentioned the price was also very reasonable.

Room Tip: There is only 7 rooms so do the reservations ahead of time.
  • Stayed: August 2012, travelled with family
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Thank Grajedae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riad El Grably

Address: 8 Derb El Arsa Riad Zitoun Jdid | Medina, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #461 of 1,160 B&Bs / Inns in Marrakech
Price Range: £60 - £79 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Riad El Grably 4*
Number of rooms: 7
Official Description (provided by the hotel):
Ideally located in the heart of the medina in the area of Riad Zitoun Jdid, this nice house of seven rooms offers all comforts for a pleasant stay, and this five-minute walk from the square Jeema el Fna, the main street of Life in Marrakech An Riad in the heart of the Medina The riad in the red color of the city will seduce you with its ease of access (parking at 200 m) by its environment (Bahia Palace, Dar Si Said museum, palace moullay idriss), its double patio (patio garden and patio pool ), through its five terraces (tent, breakfast room, solarium, jacuzzi, canopy beds), through its three lounges (TV room Interlibrary, bhou is an open living room and lounge at the French), by steam bath and massage room ... more   less 
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Also Known As:
Riad Dar El Grably Hotel Marrakech

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