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“Breaktaking views, patchy service”
Review of Kasbah Caracalla

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Kasbah Caracalla
Ranked #325 of 500 Hotels in Marrakech
Jersey, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Breaktaking views, patchy service”
Reviewed 5 May 2014

Our party of six (aged 4 - 87) stayed in Riad Africa. The kitchen noise is odd (mixer whirring until late) and our bed was saggy. It's a bit style over substance - it looks lovely, but there's not much goodwill service-wise. We had to ask for stuff (a bottle of water, a bed to be made up for the kids) a few times, and we felt like a bit of an afterthought. The views are amazing though, as is the bird song at dawn.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
2 Thank angelshoosmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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234 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
hull
Level 5 Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 29 April 2014 via mobile

We had 5 days here in the Riad Africa room. It suited us well as our teenage daughter had her own room and bathroom within the suite.
The room itself was lovely, the beds firm but comfortable and plenty of space for us. However this particular room is above the kitchens and suffered a bit from early and late noise of cooking and clearing.
We stayed half board. This suited us as we like trying new things and are happy to eat what we're given. We tried things we'd never have chosen, but enjoyed most of it. Most importantly enjoyed the experience of eating local food. Whilst sliced orange with sugar and cinnamon isn't a dessert I'd ever order at home, in the context of the full meal with rose petal strewn tables it was lovely.(cucumber gazpacho then fish tagine) all delicious.
The breakfasts included delicious freshly made flat bread, different cake each day, some kind of pancake, fresh fruit salad and orange juice. Not a great deal of variation but all fresh.
The pool is lovely, views of the Atlas Mountains and plenty of beds and umbrellas. Although some of the beds have thicker pads than other so check first.
The location is excellent if you want to be completely away from the city, but close enough to go in for the day.
The transfer to Marrakech is free, however the driver tries to negotiate mini tours and transfers between sites within the city.
We had a really relaxing time, felt part of the country, but not dragged in. Oh, and you don't need to pay in cash. Euros are accepted too.

Stayed April 2014, travelled with family
Helpful?
1 Thank White-S66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 April 2014

We stayed at the hotel in feburary. The first impression of the hotel was how far it is from central marrakech, this is a positive and negative thing. It had a truly amazing view of the Atlas mountains- but we felt incredibly dependent on the hotel to drive us to different locations.

One major negative- The driver! The driver while he was a friendly man, he made us feel very guilty for using another tour guide for the atlas mountains- this was very uncomfortable. He also had overcharged us for the ride to the hotel by 100 dirham. Watch out for this!!! He was very sneeky about it! Also on of the way back we left one of the our phones in the car and we found that the internet had been used and this cost us a fortunte! It was a horrible experience!


The main manager himself is not a nice man- he embarrased other guests because of a dispute over money- he was rude and we found his comments racist and inappropiate. Also he did not make clear that if you use the driver after a certain time it costs a fortune! he did not make this clear! and he will say he did!

Also it has been mentioned before- the showers are cold, the television is broken and the breakfast is just bread, the pool was freezing which was a huge disappointment.

Overall despite our bad experiences the young waiters are very nice and friendly and always willing to help. The room was large and pleasent. The food provided every night was very good. We had a groupon voucher which was a fantastic deal and we enjoyed the spa.
While we did enjoy our stay I believe the hotel needs major improvements- the managers attitude is terrible, and the place could do with re- decorating.

Room Tip: Higher floor towards the end of the row
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  • Stayed February 2014, travelled with friends
    • Value
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Helpful?
2 Thank Anne Marie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 March 2014

We just go back from wonderful Kasbah Caracalla! We loved it as soon as we arrived - greeted by the most adorable staff. Our daughter LOVED the square crepes - delicious. The waiters and could not be more helpful and always with a smile. Great food, wine, rooms. Massage and Hamman - really nice. Gorgeous views of the Atlas ! Great shuttle service (free) to Marrakech. Our tour guide was so helpful as well. We will DEFINATELY go back. Thank you Wahid, Yassin, Mohammed, Rashid - EVERYONE for a perfect week in a perfect place! The Masiello's

Room Tip: Riad Africa - lovely
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Pgirls3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
1 review
Reviewed 14 February 2014

Beautifully located at the foot of the mountains and yet close enough to Marrakech to go there by (free) shuttle minibus. What more to wish for? Excellent views? Check. Memorable atmosphere? Check. Nice local food? Check. Swimming pool? Check. Helpful owners and friendly personnel? Check and check. Do yourself a big favour. Go there!

  • Stayed July 2013, travelled as a couple
    • Value
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Review collected in partnership with this hotel

Helpful?
Thank Wen-NyandRene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colchester, United Kingdom
Level 3 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 10 February 2014

Stayed here for the weekend for a friend's 40th birthday. What a location....to wake up with blue skies and views of the Atlas mountains was a great start to the weekend. Breakfast on the terrace overlooking the pool in February was a real treat. The rooms were spacious, the food typically Morrocan, staff very helpful and Mustapha our transfer driver was friendly and reliable....free transfers during the day and bookable taxi for evenings. Overall a fabulous weekend away!

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarah19702014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casablanca, Casablanca, Morocco
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 January 2014

My family and I stayed 2 nights at this Hotel. We had to take cold showers because the hot water ran out after 5 mins. Breakfast was nothing but bread and cold coffee. The beds were hard and squeaked every time we moved. The service was very poor. The cleaning crew didn't check our room, we had to reschedule our massages 2 times for some reason the the masseuse was 30 minutes late and the room used for the massages was freezing. All in all a terrible hotel.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
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Helpful?
7 Thank Alexis T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kasbah Caracalla

Property: Kasbah Caracalla
Address: Km 27 Route de l'Ourika | Dara AL Jaouad - Douar Chaaba, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#106 Family Hotel in Marrakech
#153 Romantic Hotel in Marrakech
#164 Spa Hotel in Marrakech
#188 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:4 star — Kasbah Caracalla 4*
Number of rooms: 17
Reservation Options:
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Also Known As:
Kasbah Caracalla Marrakech
Kasbah Caracalla Hotel Marrakech

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