This is a beautiful riad, which lives up to all the pictures. The cooks and housekeeping staff are lovely and only to happy to do things for you.
The breakfast isn't great. Baguette and jam/pain aux chocolat.
However, I gave the service one star because the man we booked the riad with (the manager) forgot we were coming. We had no driver, despite having arranged one and were left on the street in the Medina at 23:30 at night, as nobody was at the riad waiting for us. Thankfully, some kind neighbours took us in and their son ran out and found the housekeeper for us, otherwise we would have been sleeping in their house!
The staff didn't know we were coming. There was no wifi, despite being advertised and somebody else was in our room. On calling the manager, he said he would come to the riad the next day to explain, but didn't show up. We spent the rest of the week trying to get in touch with him. He totally let the quality of this riad down.
I could have accepted a mistake, if he'd just owned up, but he didn't, he just tried to avoid us.
It is a beautiful riad with lovely staff, but if anything goes wrong, don't rely on Patrique to sort it out.
A shame because our room was gorgeous and we would like to stay again, but his customer service undermined the wonderful job the staff are doing. Also, if you don't speak French, it's difficult to communicate with the staff, especially if something goes wrong.
Needless to say we left a gift for those kind neigbours.
- Official Description (provided by the hotel):
- The riad Hadika Maria has 8 rooms around two patios, the one with fountain, the other one with swimming pool. The charm of this riad is characterized by its decoration traditional Moroccan and its numerous trees and plants.Situated in a family and quiet street of the Medina, you will be woken by the birdsong in the morning!!! The Moroccan traditional breakfasts are served on terraces brightened up for winter periods or at the cool at the edge of the swimming pool for warmer periods.The riad has a service snack bar at any time but you can also taste earthenware cooking pots and others couscous, made by Halima our cooker who fetches fresh products to the market every morning. The meals in private can be served to the lounge in front of the fireplace. You will find on the spot a service of shuttle airport or station, a massage room, an office of excursion, board games or coloured pencils for the children and books. ... more less
- Reservation Options:
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- Also Known As:
- Riad Hadika Maria Hotel Marrakech