We stayed in the Riad El Nour for a week in May 2009. Upon arrival we were given a nice platter of tea and biscuits at the sister Riad, Karmela. After filling in various bits of paperwork we were taken to Riad El Nour (located on the otherside of the alley way) and shown to our room. Having booked a double garden view room we were quite surprised to find we had been put in a twin 'alley' view room - however, they happily changed the bed to a double and not wanting to make a fuss we didnt mention the incorrect view as it wasnt all that important to us at that stage. In hindside we should have mentioned it as the alley can be quite loud at night and i imagine the garden view rooms are much more peaceful.
Our room was large, tidy and had a good air conditioning unit (essential in the Moroccan heat!) Unfortunately, however, our towels were only changed once during the week and the room didnt seem to be swept at all during our stay. As well as this there was often a very unpleasant smell of sewage in the bathroom which would linger for much of the day. There was no door between the bathroom and bedroom which obviously (regardless of who you're with!) can cause embarassment on occasions. This was a shame as the rest of the Riad really is an attractive and peaceful place - with a gorgeous courtyard and pleasant rooftop terrace.
Breakfast was bread, some cake and a small selection of cereals each morning. Unfortunately with the Riad being full, on our first morning we arrived for breakfast at about 9.30am and most of the food was gone. We believe the food is repleneshed gradually throughout the morning but felt that there wasnt really enough out to feed everyone. After that we went for breakfast at 8am to ensure we had enough to eat.
During the week we were asked to move to a different riad due to a mix up with the booking (we had booked 4 months in advance), which, after viewing the poor alternative, we declined - thankfully that was accepted without any trouble.
On the plus side the Riad is centrally located (8 minutes walk from the main Square).
Overall, our experience was average and unfortunately not very good value for money (we paid about £90 a night for B&B). Saying that we found the whole of Marrakech to be more expensive than we thought - with prices comparative to the UK. However, we are pleased we stayed in a Riad as we felt we experienced the real Marrakech rather than staying in a bland chain hotel in the New City.