This is a beautiful riad, however our experience was sullied by the manager Michele.
Clearly she was the one who was the foreign "face" for the customers, but had no clue what was going on to arrange things for guests. She promised us a cooking class via email prior to our arrival, so we didn't book one elsewhere, but when we arrived on site they could not arrange a market visit so we had a rather large kerfuffle over what was promised. Even our bill was a surprise -- we were nickel-ed and dime-d from the 2 euro breakfast egg to the cooking class being quoted as 25 euros, but then she charged us another 15 euros to eat the lunch we had just cooked! Were we meant to take the cooking class and not eat the food? Preposterous! She should have just quoted the entire price to begin with.
To make things worse, after we were taken by surprise by the bill, she answered phone calls and took her sweet time even though we had explained to her several times what time our train was. Which I thought was just rude. She had also arranged several dinners for us and didn't bother remembering the details, and even once claimed that she hadn't been responsible for booking one of the restaurants for us, which she had confirmed over email. If you're going to run a riad or hotel, I would think attention to guest detail is one of the most important skills to have for a personal experience.
On the other hand Muhammed and Mustafa were both amazing. Muhammed was patient, courteous, diligent and he guided us to the markets and made sure we had a very pleasant experience overall. He scrambled to make things happen that Michele had promised and was very earnest when he was worried we were not enjoying our stay.
On the plus side, and these are HUGE plusses, this is a great value for money - we got a large room for half the price of the other riad we stayed in on our way back through Marrakech. The riad itself is gorgeous, not over done, well-appointed with dark wood furniture and cream walls, quiet and nice hideaway from the madness of the Medina. The food is also delicious. Our recommendation is that if you're going for the first time to Marakech you may want to stay in the neighborhood to the north of the souks, though this location is very convenient for the large square.
- Official Description (provided by the hotel):
- Ideally located within La Ksour area,only a few minutes walking distance from Djema El Fna square, the riad has a stunning patio with a swimming pool, two lounges, six rooms and sumptuous terraces .It is beautiful designed and decorated with very comfortable bedrooms, suitable both for leisure or business tourists. An excellent Moroccan food is especially designed for our guests. ... more less
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- Also Known As:
- Riad Dixneuf La Ksour Hotel Marrakech