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“Would have been 5, but tainted by the manager”

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Riad Dixneuf La Ksour
Ranked #8 of 1,146 Marrakech B&B and Inns
Certificate of Excellence
Hong Kong, China
Level 3 Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“Would have been 5, but tainted by the manager”
Reviewed 11 April 2012

This is a beautiful riad, however our experience was sullied by the manager Michele.

Clearly she was the one who was the foreign "face" for the customers, but had no clue what was going on to arrange things for guests. She promised us a cooking class via email prior to our arrival, so we didn't book one elsewhere, but when we arrived on site they could not arrange a market visit so we had a rather large kerfuffle over what was promised. Even our bill was a surprise -- we were nickel-ed and dime-d from the 2 euro breakfast egg to the cooking class being quoted as 25 euros, but then she charged us another 15 euros to eat the lunch we had just cooked! Were we meant to take the cooking class and not eat the food? Preposterous! She should have just quoted the entire price to begin with.

To make things worse, after we were taken by surprise by the bill, she answered phone calls and took her sweet time even though we had explained to her several times what time our train was. Which I thought was just rude. She had also arranged several dinners for us and didn't bother remembering the details, and even once claimed that she hadn't been responsible for booking one of the restaurants for us, which she had confirmed over email. If you're going to run a riad or hotel, I would think attention to guest detail is one of the most important skills to have for a personal experience.

On the other hand Muhammed and Mustafa were both amazing. Muhammed was patient, courteous, diligent and he guided us to the markets and made sure we had a very pleasant experience overall. He scrambled to make things happen that Michele had promised and was very earnest when he was worried we were not enjoying our stay.

On the plus side, and these are HUGE plusses, this is a great value for money - we got a large room for half the price of the other riad we stayed in on our way back through Marrakech. The riad itself is gorgeous, not over done, well-appointed with dark wood furniture and cream walls, quiet and nice hideaway from the madness of the Medina. The food is also delicious. Our recommendation is that if you're going for the first time to Marakech you may want to stay in the neighborhood to the north of the souks, though this location is very convenient for the large square.

Room Tip: ask for a room upstairs near the roofdeck!
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  • Stayed April 2012, travelled with friends
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Helpful?
Thank foodiesubie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brigitteb19, Propriétaire at Riad Dixneuf La Ksour, responded to this review, 20 April 2012
Dear Madam,
I am the owner of the riad Dixneuf-la-Ksour.
First of all i would like to thank you for choosing the riad while visiting Marrakech.
I am sorry to learn that your stay in the riad was not enterely up to your expectations.
Please accept our apologies for the inconvenience you had to face.
I already got in touch with our manager Michèle,in order to fix the failure in communication which apparently were troublesome in that case.
On the other hand, Mohammed and Mustapha will be personnaly thanked for their effectiveness.
However, i would like to make a few clarifications on our billing documents that you found troublesome.
We serve breakfast at the riad and according to our guest, are generally perceived as generous. But as usual in other hotels in the world, any supplementary item must be charged.
Of course i regreat that you have not been told about that.
With regard to cooking classes, they are planned according to availability of our cook which means that it cannot be every day and must be planned at the riad.
The lesson is charged 35 euros for lunch time, including the market visit, preparation for a three courses lunch.
Unfortunately your invoice mentionned two sorts of billing, one for the market visit and making meal and one for the lunch, mistake which give you the feeling that you were paying twice for the same thing.
On this matter also, we will make sure that this kind of misunderstanding will not appear again.
Thank you again for your interest in our riad and i hope that you may have a chance to comme visit us again and hopefully without any sort of inconvenience that you face last time.
Best regards
Brigitte Bourger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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429 reviews from our community

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English first
London, United Kingdom
2 reviews
Reviewed 31 March 2012

After a 3 days 2 nights trip at the Sahara Desert, we arrived Riad Dixneuf la Ksour and were amazed by the beautiful decor and the quiet environment, so different from the medina outside! Everything was just perfect. Lovely dinner at the Riad, highly recommended! Very comfortable bed and beddings, had a super good sleep after the tiring trip! Breakfast was great as well, love the home made bread and yoghurt! Only stayed for a night which is not enough, will definitely go back on my next stay at Marrakech!

  • Stayed March 2012, travelled as a couple
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Helpful?
Thank Arranbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 27 March 2012

We privatised the Riad with a group of friends for a week-end and it was perfect. Everything was perfect: the decoration, the service, the location, the staff, etc... we only spend 2 nights but feel at home. The Riad is beautiful. The rooms are well designed with a traditional decor. The beds are very comfortable. We slept tremendously well. The service was impeccable. The staff is friendly and very professional. The owner Michelle was very helpful. She recommended wonderful places to go and even booked restaurant and club for us. We ate at the riad the first night which I highly recommend. The food was delicious as well as the breakfast. The Riad is also very well situated to visit the Medina and its surroundings, but it also easy to find and close to taxi. The best place to enjoy Marrakech!!

Room Tip: Sabah room has two single beds.
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  • Stayed March 2012, travelled with friends
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Helpful?
Thank albmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 March 2012

We stayed here in September 2011 and the Riad was perfect - atmospheric, beautiful, and clean. The service was first class and we were very well looked after.

  • Stayed September 2011, travelled as a couple
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Helpful?
Thank Lucy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pcowdy@hotmail.com
2 reviews
Reviewed 17 March 2012

What can I say that has not already been said about this beautiful riad. As this was our first visit to Marrakech I wanted a more authentic experience so chose to stay in a riad as opposed to one of the many luxury hotels, and I am so glad I did. This was total luxury!!! To first experience the madness of the souks,roads with no apparent traffic regulations, mopeds, bicycles and donkey carts coming at you from all directions, and then to ring the bell at Number 19 and be greeted by a welcoming smile in a splendidly tranquil setting was sheer bliss!!!! The calming decor, the beautiful fresh flowers, comfortable seating by the plunge pool, and the peace and quiet of it all, nothing was missing!!! All 6 beautiful rooms were full but somehow Muhammed and Mustafa made you feel that you were the only people there. Nothing was too much trouble. We had a beautiful breakfast each morning and Atika made the most delicious omelettes for my husband. We had dinner in the riad the night of our arrival and it was so delicious we decided to cancel one of our other reservations and had a second meal in .The location is ideal for the souks and the square or alternatively the Ville Nouvelle. When you have been lost several times, walked for miles and miles, been unknowingly led into yet another carpet shop, and just had enough of the everyday hustle, bustle and heat, step inside Number 19, you are home !!!!

  • Stayed March 2012, travelled as a couple
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Helpful?
Thank yummymummy02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, Italy
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 March 2012

Recently had the pleasure to take over this six room riad with a group of friends. What a great choice. In fact my friend had personally visited no less than 30 riads before settling on this one as the best. Living in Rome and being a fan of ancient history, this is the closest thing you can have to an ancient Roman villa -- sunken courtyard open to the sun with a beautiful pluvium in the middle and a triclinium at one end. Not as overdone as many buidlings, it incorporates the great detail one expects in a good Moroccan construction while toning down the vibrancy in favour of a zen-like tranquility, which after a morning in the Souk you will need! And the service, wow, Michelle the owner is ever attentive and her assistants Mohammed and Mustapha are beyond compare! We often arrived home late at night and they would happily build us a fire in the livingroom, bring us appetizers and mix us drinks. Breakfast too was a delight and we had one lunch and several dinners which were among the best we ate in Marrakech. Overall, beats a five star hotel in many ways.

  • Stayed March 2012, travelled with friends
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Helpful?
Thank yjaques
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 February 2012

What an amazing Riad - seriously dont miss out on this one. The service was outstanding (and I work in hotels & tourism so can be particularly fussy!), mainly due to the attention from their two key staff, Muhammed and Mustafa - both couldnt do enough to make sure that we had a great time, not only in the Riad, but also in Marrakech. Having tried the food at the market in the square (a necessity for first timers, but not something I wish to repeat), and dined out in other fine Marrakech restaurants, the best food we had was at the Riad. Atica, their chef, made us amazing Morrocon cuisine which knocked spots off the other restaurants that we visited. And much cheaper also. (Atica also offers great cooking lessons at the Riad - we did this and highly recommend it). Our bedroom was spacious and the tranquility of the Riad was most welcome after the chaos outside. Breakfast daily on their roof terrace was wonderful, with again great food (highly recommend their home-made yoghurt), with views across the city. When we return to Marrakech we shall certainly return to this Riad - we feel like it was our home-from-home - and most hotels cant achieve this. Dont miss out on this Riad if you are planning a trip to Marrakech - it's got it all. Great location, great quality, great staff, great service and great food. (p.s. forgot to mention we travelled with our 6 year old daughter, and the team at the Riad were most welcoming to her also - she absolutely loved it and said it was her favourite thing from the holiday!)

Room Tip: i think all the rooms are good so no problems here.
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  • Stayed February 2012, travelled with family
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Helpful?
Thank Jill031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riad Dixneuf La Ksour

Property: Riad Dixneuf La Ksour
Address: Derb Sania No. 16 | Bab Ksour, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #8 of 1,146 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Riad Dixneuf La Ksour 4*
Number of rooms: 6
Official Description (provided by the hotel):
Ideally located within La Ksour area,only a few minutes walking distance from Djema El Fna square, the riad has a stunning patio with a swimming pool, two lounges, six rooms and sumptuous terraces .It is beautiful designed and decorated with very comfortable bedrooms, suitable both for leisure or business tourists. An excellent Moroccan food is especially designed for our guests. ... more   less 
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Also Known As:
Riad Dixneuf La Ksour Hotel Marrakech

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