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“average; not 5 star” 3 of 5 bubbles
Review of Eden Andalou Hotel Aquapark & Spa

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Eden Andalou Hotel Aquapark & Spa
Ranked #247 of 508 Hotels in Marrakech
belgium
Level Contributor
127 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“average; not 5 star”
3 of 5 bubbles Reviewed 18 August 2011

With a groupon voucher I booked this hotel. It was worth the price I did pay but I did not have the feeling of having had any reduction. And for sure it’s not a 5 star level hotel. For activities like hamam or fitness you have to pay extra. The staff at the reception is like clerks. Totally not interested. For example; if you acquire information regarding the bus shuttle you get this, but first when you want to use this shuttle you get the information that you have to make a reservation for this shuttle at least 4 hours before departure (!) Positive is the large swimming pool and sufficient sun chairs for everybody and a very friendly staff in the (buffet)restaurant.
And a warning for the airport; beware of organized crime for special items in your suitcase. From my suitcase was (after check-in) a pc tablet (really hidden between the laundry) stolen. After returning home only the cover of the tablet was on top of the rest. On internet you can read more stories of people who discover after returning home that valuable thing s had been stolen from their suitcase.

  • Stayed August 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank hansvink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (349)
Date | Rating
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English first
london
1 review
5 of 5 bubbles Reviewed 10 August 2011

im moroccan man but live in uk , really i would like to say that im so excited to make new visit to this exclent hotel , i like the services , the rooms and the pools its clean and hight quality when u stay 1 night in this hotel u will feel that u are in castle of andalous castles, i like too many things like the amazing moroccan foods and many nice thingd , i advice who want visit marrakch have to visit this hotel , im sure u all will enjoy it .

  • Stayed July 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sahinLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 2 August 2011

Having read more recent positive reviews we were hopeful. However, the first problem was when we were picked up, since we have young children, we had booked a private transfer for 24 Euros, however we were picked up with other people at a cost of 16 Euros and had to wait for all to arrive. In the event this did not matter too much. But, having then checked in, they asked us to sit down but forgot to give us the form which they wanted filling in... We only realized this after waiting 20 minutes - we were not offered tea or cool towells as we had read others had and were later told it was because they were too busy. Then.... having booked a poolside suite, we were taken with our suitcases to a standard suite (it had curtains hanging off the rail and broken lamp shades) and I had to persuade the front desk that we had agreed with them several days previously to upgrade to a pool side suite before they would move us to suite 120, however I was asked to show them a copy of this arrangement which was made and already agreed with Mr Faiçal El Moustaquim some days before. The lady on the front desk did not apologise, merely commenting that ‘some people are unlucky’…

We really don't complain easily but the list of niggles were as follows:

To be fair, the room was comfortable but the daily cleaning was very poor (it seemed that the floor & sinks were not cleaned during our stay). The bed had no duvet cover and two sheets were used instead.
There was no water provided in the room - also it would have been helpful to have had a stocked fridge which was empty. You are not allowed to take water (or food) in to the hotel - the bottled water & food was very expensive...
Only one towel was delivered to our room on the Wednesday, although we did not feel it necessary to request it, further towels were delivered at 11.30 p.m. waking both of us and our children.
The hotel is advertised for families, however restaurants do not open until 8 p.m. which is a bit too late for young children - furthermore they do not offer child portions anyway. They were, in fact, almost empty, possible also reflecting the prices. It seemed that most people took a cab into town (8 km & usually about £12 there & back but still much cheaper than eating in the hotel.
We didn't have the right adapter to charge our phone and had hoped for some help from the front desk, there were none available and were told that the hotel only had two, which had already been lent to other guests.
Service was very slow and our order was simply forgotten on three occasions. When we went to the usual place for crepes on the Wednesday, we were told that it had moved to by the large pool and when we went there, they insisted that it had not! (although it did so within several minutes).
For the first three days of our stay the sound level of the music round the swimming pool was excessive, I mean boom boom loud! (we were staying in order to relax) and although it appeared that a number of guests around the pool did not like the sound level, despite our request it was not turned down (however it would seem that they eventually got the message as the last four days of our stay the volume was much lower). We wondered whether they were just entertaining themeselves with it at I saw the pool attendenat shout for them to turn it up even further for one song!
Many of the staff were pleasant, however sometimes we felt that they were simply doing a job and occasionally we were made to feel a little unwelcome.
We used the courtesy transport into Marrakech but the minibus was baking hot with no air conditioning and no way of opening the windows at the back.
On check out we were given two pieces of paper showing what we still owed (over £1000), no staple or envelope - it would have been nice to have also been asked if we had a nice stay.

All in all not the most relaxing and we felt that it was simply being run just as a business rather than for the enjoyment and relaxation of the guests staying! I have never written a review before but since we are now looking at hotels as hospitality for our businesses we would suggest this one be avoided...

Room Tip: Best to have a poolside view for easy access and a terrace
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  • Stayed July 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank wearehospitality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worcester, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 2 August 2011

This hotel looks impressive on arrival but is definitely not 5 Star luxury, more like 3 Star average. To be fair we had a beautiful room and everything was clean and tidy. The main problem is a) the language barrier and b) the apathetic attitude. There are very few English speakers here, staff or holidaymakers. Everything here is very expensive, even a bottle of water will set you back £3!!!! The food was ok but uninteresting and it is self service!!!! which is not the level of luxury we expected.
We had our phone and cash stolen from the poolside and the hotel management couldn't give a damn! Getting an alcoholic drink seemed like a criminal offence and there was no night life whatsoever, the soleil bar never opened once and this was the height of the holiday season?! Internet access was very difficult and again super expensive. The free shuttlebus from the hotel has to be pre-booked, as do most things here, and does not run after 6.30 at night. Beware the taxes to pay on departure too!!!

  • Stayed July 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank lucyandbean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 1 August 2011

Stayed on a package including spa treatments and half board, it's fairly far from the centre so being half board is very helpful, but any children in the package aren't usually included for dinner so make sure you know the exact terms of your package. Excellent pools and good is good quality, rooms very comfortable but Walls appear thin. Spa and children's club make for excellent additions making it a good stay overall.

  • Stayed July 2011
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Jam100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 31 July 2011

Me and my friend stayed here for 5 nights.

Positive points:- Mint tea and cold towels on arrival, Cleaning in progress all around everyday, Clean spacious rooms with air condition, Most staff are friendly, Free shuttle to and from the Medina (main shopping area), 3 fantastic swimming pools.

Negative points:- Dishonest staff (one in particular) at the reception. I exchanged currency and was short changed on 2 occasions. Pointed out the error, he pretended to fiddle about with the caculator to show it was a mistake (twice)!!! Both the shower and the tub were blocked - very disappointing for a 5* hotel! No iron or kettle in the room, OVER PRICED tasteless food in the hotel restaurant, Breakfast buffet was exactly the same everyday, Staff can hardly communicate in English, Hotel located far from the city (20 mins) in a Shuttle bus that has NO AIR CON!!

This is more of a 3* hotel. It doesn't live up to the advertisement. It's ok if you want a quite holiday away from civilization in the middle of no where.

  • Stayed July 2011
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Kay333Kay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 29 July 2011

We visit this hotel 20-23rd July the hotel is very beautiful, it is quite outside the centre and as we were arriving at 11pm we had arranged with the hotel for them to organise transport from the hotel for security.
They were ready and waiting for us and as we set off explained that the hotel is out of the main town to settle our nerves as we headed out of town - I already knew this but thought it was nice.
On arriving at the hotel we headed to our room as all the restaurants were closed we wanted room service - no menu in the room they delivered menu after 10 mins and and once we ordered it was 40 mins for food to arrive - only sandwiches so not great but food was nice.
The buffet food for breakfast and evening is good, they have a good selection of different dishes and always several Moroccan dishes - i can recommend the Moroccan pancakes in a morning with honey and the tagines on an evening were fabulous.
The lunch time menu is a bit more limited - sandwiches, pasta, pizza, salad but the food is lovely.
Water is relatively expensive- we found buying a 1.5l bottle at lunch worked out better than getting 0.5l bottles from the shop.
The pools were clean as were the surrounding areas and they have 3 main pools and two toddler paddle pools.
We did use the shuttle one day to go into Marrakesh it is well organised however beware of guides jumping on you when you get out of the bus. The last shuttle to Marrakech is 6.30pm but there is no return later so you are left to fend for yourselves - we decided not to do this.
The staff are polite and if you speak a little French it makes it easier.
We were with the Groupon deal so we had a massage everyday which varied from fantastic to a bit lax (my husband caught the girl texting whilst massaging me) if you are a couple you will be massaged at in the same room at the same time and the massages are full body - and I mean full body ladies if you are a prude/shy be aware they will massage your breasts.
All in all the place is beautiful for a relaxing few days unless a hard core sunbather you may get bored after that length of time.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank hattybeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eden Andalou Hotel Aquapark & Spa

Property: Eden Andalou Hotel Aquapark & Spa
Address: Km 4, route d'Amizmiz, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#137 Spa Hotel in Marrakech
#155 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:5 star — Eden Andalou Hotel Aquapark & Spa 5*
Number of rooms: 250
Official Description (provided by the hotel):
Featuring 3 outdoor swimming pools in the Andalusian-style gardens and a 1600 m² spa is this environmentally-friendly hotel. It is 4 km away from Marrakech airport and offers views of the Atlas Mountains. The 250 suites spread over six riads and surrounding beautiful flowered patios. Domes carved stucco, zellij, white marble and Bohemian crystal dominate the 2 lounges, Oriental and Andalusian. They are equipped with a flat-screen TV, minibar and a balcony with views of the garden or mountains feature in the air-conditioned. Each modern suite has a separate seating area and a marble bathroom, free safe and Wi-fi. A hotel downtown, Andalusian Esplanade faces the gardens and 2 pools the Majorelle 25m long heated in winter, white pool 35 meters long lined with its wooden deck Teck. Atlas summits are facing you. Many bars and restaurants surround the Esplanade: The Fez (Moroccan restaurant), the international Atlas restaurant, the Mimosa pool bar and the Jazz Bar open alternately. Adjoining Aquapark offering over 17 slides and attractions (open from 01/04 to 31/10). The hotel has beach volleyball, basketball, mini football and ping pong courses. You can purchase souvenirs from the on-site gift shop, and Wi-Fi access is available throughout the hotel, including rooms. At an extra charge, additional facilities include a hairdresser, a fitness centre with coach and baby sitting service. A Kids Club offers entertainment in summer. Free transfers are provided to/from Jamaa El Fna Square is 5 km away. ... more   less 
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Also Known As:
Eden Andalou Spa And Resort
Eden Andalou Marrakech
Eden Andalou Hotel Marrakech

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