We stayed here over my boyfriend's Birthday, so I wanted it to be special.
I thought we'd save hassle by arranging airport transfers direct with the hotel, however when we got to the airport there was no-one there. I called the hotel and the receptionist was very rude and abruptly said they'd be there in a minute. I asked her who was picking us up (i.e. their name) and she said she didn't know, they had a lot of drivers... As this was our first visit and we arrived late in the evening, I found this bizarre and a little unsafe - I'm glad I wasn't on my own! A man who literally couldn't speak a word of basic English said in sign-language that he was taking us to the hotel (by showing us a hotel sign) and after leading us to a clapped-out jeep with no air-conditioning (it was 40 degrees plus) and it's wing mirrors cellotaped on (I'm not exaggerating), we eventually arrived at the hotel. I certainly don't expect local people to speak English when I travel, I always try to learn some basic local words before I go anywhere, but from someone picking you up from a 5-star resort? Surely basic English would be a pre-requisite? Luckily my French is ok, so we got by - this was the same across the resort, so you really need to be able to speak some French.
The hotel itself is beautiful, if a little in need of repair in parts, and we sat down to complete our reservation. The taxi driver then came over to ask for money for the transfer. Now as we can only take the equivalent of around £90 cash each into Morocco according to foreign currency regulations, I asked the receptionist if we could charge the 'taxi' to our room. She scowled at me (again, no exaggeration) and said "of course not, you need to pay in cash" - not the sort of 5-star service I'd expected...
We had a pleasant stay, our room itself was beautiful, but the service and food put me off going back. Our shower wasn't screwed into the wall properly and when we asked for it to be fixed, they literally just put it back into the wall with no fixings, very odd. The Spa is ok, not 5-star standard though and is a little dirty and in need of maintenance. The pool is freezing, but as it was very hot during our stay, we didn't mind that too much. The food was appalling, frankly, for a 3-star let alone a 5-star resort. If you like coffee, forget it! The salad at lunch had flies crawling all over it and there was no attempt to cover it up. The buffet was included in our price but we didn't bother with it after the first try, it was mostly cold and congealed with having been left for so long.
Not the worst place I've ever stayed at and in fact if they didn't advertise (and price) themselves as 5-star resort, I'm sure the reviews would be more sympathetic. We certainly won't be going back and I won't miss the sneer and rudeness of the receptionist whenever we asked her any basic questions.
- Official Description (provided by the hotel):
- Featuring 3 outdoor swimming pools in the Andalusian-style gardens and a 1600 m² spa is this environmentally-friendly hotel. It is 4 km away from Marrakech airport and offers views of the Atlas Mountains. The 250 suites spread over six riads and surrounding beautiful flowered patios. Domes carved stucco, zellij, white marble and Bohemian crystal dominate the 2 lounges, Oriental and Andalusian. They are equipped with a flat-screen TV, minibar and a balcony with views of the garden or mountains feature in the air-conditioned. Each modern suite has a separate seating area and a marble bathroom, free safe and Wi-fi. A hotel downtown, Andalusian Esplanade faces the gardens and 2 pools the Majorelle 25m long heated in winter, white pool 35 meters long lined with its wooden deck Teck. Atlas summits are facing you. Many bars and restaurants surround the Esplanade: The Fez (Moroccan restaurant), the international Atlas restaurant, the Mimosa pool bar and the Jazz Bar open alternately. Adjoining Aquapark offering over 17 slides and attractions (open from 01/04 to 31/10). The hotel has beach volleyball, basketball, mini football and ping pong courses. You can purchase souvenirs from the on-site gift shop, and Wi-Fi access is available throughout the hotel, including rooms. At an extra charge, additional facilities include a hairdresser, a fitness centre with coach and baby sitting service. A Kids Club offers entertainment in summer. Free transfers are provided to/from Jamaa El Fna Square is 5 km away. ... more less
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- Also Known As:
- Eden Andalou Spa And Resort
- Eden Andalou Marrakech
- Eden Andalou Hotel Marrakech