We booked this apart hotel because we wanted a touch of luxury, boy were we mistaken. From our arrival we where greeted with the most ineffectual miserable receptionist that we have the misfortune to encounter. We were eventually given a filthy room which plainly had not been used in months, we could write our names in the dust, that is once we could move our feet from the sticky floor. Obviously we complained to the manager, who didn't really want to hear what we had to say, and fobbed us off with the housekeeping manager, who to her credit did appear immediately . and proceeded to show us other rooms which were in the process of being cleaned, so therefore not prepared for us to use straight away. We did get a room on the ground floor, that was lacking the basics such as towels, toilet rolls, basic crockery and cutlery light bulbs in some areas and oh yes there was a hole where the hotplate should have been.Most of these thing were rectified eventually. Our first night sleep was disrupted by a person in the apartment above ours with shouting, singing, clapping, swearing in arabic and english, banging, scrapping the furniture around the rooms. All of this did go on all night long. Again we complained to be told by the night reception person that there was nobody in authority to deal with the offending person above us. In the morning the same ineffectual manager tells us they we can change rooms again as they have tried to speak to the occupant of the above room, but they seem to be asleep now and were not answering their door, but we could still hear him. We suffered this for the four nights that we stayed there, although not as bad as the first night. We also did discover that none of our windows locked, so we asked if we could have use of a safe, to no great surprise none were available.So we had to keep all of our document and money on us all the time. There are so many more bad things that i could say, but it's getting boring now. One glimmer of hope there was one receptionist who was very pleasant and helpful she is the one member of staff that doesn't need to go on a customer service course, and she nows who she is. I finish by saying there is no way that this is a four star hotel, i personally wouldn't give it one star, especially since we did share our facilities with at least one cockroach!
- Official Description (provided by the hotel):
- Located a 10-minute walk from the city centre of Marrakesh, the Ryad features a spa and offers air-conditioned studios. Guests can enjoy the hammam and the outdoor pool. The studios at the Appart Hotel Menzah all feature balconies and private bathrooms. Each has an equipped kitchenette and a mini-bar. Free Wi-fi is available in the hotel's common areas. Guest of the Ryad Mogador can enjoy a relaxing massage, or sunbathe on the poolside terrace. Ryad Mogador Appart Hotel Menzah offers a range of services, such as an on-site currency exchange and a tour desk. The Menara Gardens are 2 km away and free private parking is also available. ... more less
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- Also Known As:
- Ryad Mogador Menzah Hotel Marrakech