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“Lacks Soul”

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SENTIDO Kenzi Menara Palace
Ranked #95 of 500 Hotels in Marrakech
Certificate of Excellence
Belgium
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Lacks Soul”
Reviewed 21 April 2012

The minute you walk in you just know that something is missing. It's missing a soul. The staff are inconsistent and wreak of apathy. The front desk manager is charismatic and inviting enough, but the whole experience is puely transactional and lacks any substance. This place has huge potential but it is not being realised! It's a real Pitty....The large pool and the size of the rooms is the only reason you would stay here.

Room Tip: Breakfast is ok. The hot food is cold! The selection of other the pastries and cold cuts etc....are...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Barbamat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (244)
Date | Rating
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  • Danish first
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English first
casablanca
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 April 2012

We have been negotiating for several months to rent the plenary hall for a conference lasting two days and have confirmed the booking of 70 rooms by signing a contract after exchanging several emails with the booking manager.When we arrived at the hotel, we learned that our rooms were assigned to another group and the stuff lied to us pretending that there was some kind of flooding in 20 room.
we can add to this several other complaints:
- No water bottles in rooms
- No WI-FI
- Coffee with capsules already used
Nothing in the contract was respected which disrupted the smooth running of our Congress and put in a very bad mood many of our speakers and VIP guests.
This is really a shame for a 5 star hotel and we decided that our company will never deal with this hotel again.

  • Stayed April 2012, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
10 Thank soumiya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 April 2012

We waited for 3 hours to get our rooms
They were dirty, the towels of the previous guests were still on the floor
We payed all inclusive, and everyday they tried to charge us for breakfast, lunch and diner!!!
Never go there !!!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Lolabinkle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
79 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 7 April 2012

we arrived from essaouira in the afternoon to discover this place was quite far out of town and would be a good taxi journey into the centre which was a bit disappointing as it describes it and shows it on the map as being more central. (40riel a trip) although taxis want to rip you off constantly from here and the bell boys are happy to let them. On our last day the guy in white with the hat on (door staff) was even angry with us for bargaining and I went and got my own taxi cheaper. To which he even walked off in a temper. Good service I think not. rooms were ok but lack character. And £3 for a teabag Is just excessive. view looking to waste ground far away from lobby was nothing special. swimming pool area was ok and I was sitting out there relaxing at around 5.30pm and I was told the guy had to take my cushion? bar staff were friendly. breakfast was just ok with it finishing at 10. It was just ok with good rooms, close to not much apart from a small shopping centre. service was not good. I was not happy and would not stay here again. I think the staff need to be taught to treat their customers better especially in a 5 star hotel!

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kkltd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basingstoke, United Kingdom
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 20 March 2012

Stayed here to compare it to a Riad on our first trip to Marrakech. Great value for the room and breakfast - and a great place to unwind and catch the sun - but if you want to experience Marrakech and the true spirit of Morocco you will find a riad has more character and is likely to be better located.

Our room however was massive and had a lovely bathroom and felt truly 5*. Some trek from the main part of the hotel and spa. We viisted during early March and the outdoor pool was too cold to swim in, however a small indoor pool was great - had it to ourselves and was included free. Breakfast was good, with a wide choice but everything else (drinks, food, spa) just felt too expensive. Service in the hotel was very good and we were well looked after ( - check in/out, breakfast, room maid service, by the pool, sorting out an extra shuttle ride..).

Biggest problem was getting to and from the Medina. Shuttle bus times are too limited (every two hours, sometimes full) and service stops at about 18.00. If the hotel could improve this service and also provide a more flexible pick up in the evening then this would be an excellent choice - however what you save by choosing this hotel you will probably spend in taxis or pay over the odds for in the hotel.

But a good choice for sun shine, r&r and getting away from it all.

Room Tip: Ask for a room looking over the pool not the road.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MarkJ0j0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRAWLEY
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 March 2012

Having always worked in the travel industry and been lucky enough to have stayed in some of the worlds leading hotels I was very impressed by the Kenzi Menara Palace

My room was very large, modern and very well decorated. I had a very large verandah with room enough for 6 people to sit. The lobby was very impressive and the bar/lounge area were beautifully decorated.

The grounds are very well tended and the large swimming pool and sun terrace made the perfect place to relax and soak up the sun.

What I liked most about this hotel is the customer service delivered by the staff. They couldnt have been more friendly and helpful throughout my stay.

The hotel is 10 minutes from the Medina and a taxi cost 100 Dirham (£7). Alternatively the hotel operate a free shuttle regularly throughout the day. In my opinion the location was a plus as after a busy day shopping in the souks it seemed like the perfect haven to get back to and relax.

Dont hesitate in booking this hotel as you wont be dissapointed

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ROSS E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morocco
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 March 2012

My husband and I just returned from our second stay at the classy and beautiful Kenzi Menara Palace. We travel a lot in Morocco and are always looking for favorite places to return; this hotel is one of those we will return to over and over again. Here are the things which make this place so special to us; the gorgeous decor of the lobby and seating areas; the friendly, helpful staff who are there when you need them; the location with its fabulous rose gardens; the olympic-sized swimming pool, surrounded by beautiful gardens; the convenience of access; the fabulous bathroom, with a separate bath tub and enclosed shower, separate toilet and biddet, and elegant decor; the room with very tasteful colors; the interactive TV; and the cleanliness Immediately upon returning home, we made 2 more reservations! Thanks to all the employees there who help make this a favorite place to stay while in Marrakech.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MoroccoChristina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SENTIDO Kenzi Menara Palace

Property: SENTIDO Kenzi Menara Palace
Address: Avenue Mohammed VI, Marrakech 40020, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Marrakech
#34 Business Hotel in Marrakech
#50 Spa Hotel in Marrakech
#69 Luxury Hotel in Marrakech
#82 Family Hotel in Marrakech
#133 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): ££
Hotel Class:5 star — SENTIDO Kenzi Menara Palace 5*
Number of rooms: 263
Official Description (provided by the hotel):
The blend of an Arabo-Moorish architectural style with a generous 10 acres park and gardens makes the SENTIDO Kenzi Menara Palace your haven of peace and tranquility.The SENTIDO Kenzi Menara Palace is a luxury hotel located in a peaceful, 10-acre park in Marrakech just 10 minutes from the medina by free shuttle. The hotel offers accommodation mixing harmoniously the Moroccan style and a modern touch.Guestrooms are comfortable and have a balcony offering a staggering view facing the Atlas mountains. The international restaurant "Terrasse de l'Insensé" and the specialty restaurant "L'Insensé" serve quality cuisine and a different dining sensation and satisfy all taste. There is also a traditional Moroccan restaurant, poolside snack bar, piano bar and room service. The hotel offers various activities including tennis, volleyball, badminton and a swimming pool. The Kids Club is supervised by professionals and gives children the opportunity to discover the Moroccan culture through fun and educational activities. The Spa by Terraké invites guests to relax. Guests can enjoy free Wi-Fi internet access, free on-site parking and a free shuttle to the city centre. ... more   less 
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Also Known As:
Kenzi Menara Palace Hotel Marrakech
Kenzi Menara Palace Marrakech

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