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SENTIDO Kenzi Menara Palace
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Reviews (2,254)
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1,160
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All reviewspool barmoroccan restaurantgarden viewatlas mountainshead conciergeall inclusive packagebeautiful hotelsmaller poolconcierge deskpool stafffree shuttleguest relationsrooms are largeseparate toiletmain restaurantpool sideplenty of sunbeds
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912 - 917 of 2,254 reviews
Reviewed 3 May 2012

This hotel is certainly well worth a visit, handy for the centre, airport and trips to atlas mountains. Our experience of the staff was very good -all spoke good english and were very pleasant and helpful. Sharif (apologies if spelt wrong) arranged guided trips with private guides for us which were really beneficial to our stay. He always had a smile on his face, although sometimes more genuine than others!!!
The room was superb, with the largest bed I have ever seen and a bath you did not want to leave. The breakfasts were nothing special, but a good variety to choose from. Some mornings however were very chaotic with an obvious lack of staff to keep up with table clearing etc.
Having stayed in both 4 and 5 stars previously, I would personally class this as a 4 star as I agree with a previous report that something , although I am not sure what, appears to be lacking.
The major complaint would be the ridiculous prices charged for drinks and food. I am aware that whilst staying in a 5* hotel prices are inflated - however I am sure they would sell much more, both from room mini bar and hotels bars if the prices were more competitive.eg A small bottle of sparkling water costs 40 d from room mini bar ( approx £4) the exact bottle at carrefour 5mins walk is 3 d !!!
However except for this, I would recommend this hotel

Room Tip: All rooms appear pleasant - I would have been happy with any
  • Stayed: April 2012, travelled with friends
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3  Thank rubles1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2012

Great hotel situated close to Marakech. Maybe not five stars by Western standards, but a great hotel none the less. Our room was huge, with the biggest bed I have ever slept in. The bathroom was first class and the living room very comfortable with two great balconies on our suite with furniture on both.

The staff were polite and most spoke good English. The restaurants were all very good, but the restaurants in town were more authentic in cruising and better value for money. The Spa was very good. I would recommend using the concierge for all taxi, restaurant and tourist bookings so as to not get 'tourist' prices. Also worth using the Carre Four behind the hotel for cheaper drinks in the rooms.

Room Tip: Rooms on the ground floor enable easy access to the amazing gardens, and whilst at first we were unsure about this we loved it once there.
  • Stayed: August 2011, travelled as a couple
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1  Thank Alex C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2012

The minute you walk in you just know that something is missing. It's missing a soul. The staff are inconsistent and wreak of apathy. The front desk manager is charismatic and inviting enough, but the whole experience is puely transactional and lacks any substance. This place has huge potential but it is not being realised! It's a real Pitty....The large pool and the size of the rooms is the only reason you would stay here.

Room Tip: Breakfast is ok. The hot food is cold! The selection of other the pastries and cold cuts etc....are good and the cooked eggs and pancakes is what keep it at an average level.
  • Stayed: April 2012, travelled with family
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4  Thank Barbamat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2012

We have been negotiating for several months to rent the plenary hall for a conference lasting two days and have confirmed the booking of 70 rooms by signing a contract after exchanging several emails with the booking manager.When we arrived at the hotel, we learned that our rooms were assigned to another group and the stuff lied to us pretending that there was some kind of flooding in 20 room.
we can add to this several other complaints:
- No water bottles in rooms
- No WI-FI
- Coffee with capsules already used
Nothing in the contract was respected which disrupted the smooth running of our Congress and put in a very bad mood many of our speakers and VIP guests.
This is really a shame for a 5 star hotel and we decided that our company will never deal with this hotel again.

  • Stayed: April 2012, travelled on business
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10  Thank soumiya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2012

We waited for 3 hours to get our rooms
They were dirty, the towels of the previous guests were still on the floor
We payed all inclusive, and everyday they tried to charge us for breakfast, lunch and diner!!!
Never go there !!!

  • Stayed: April 2012
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7  Thank Lolabinkle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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