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“OK for a couple of days or relaxing”

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SENTIDO Kenzi Menara Palace
Ranked #98 of 499 Hotels in Marrakech
Certificate of Excellence
Reviewed 23 August 2014

My husband and I spent the last four days of our honeymoon here, after having spent two weeks in different riads across Morocco.
It was our first experience with an all-inclusive hotel, possibly also the last one (thanks to some other hotel guests).

We've had a lovely stay in Kenzi Menara Palace; our room was located on the top floor and had a view of the pool (although we had requested a quiet room with garden view). Thankfully we didn't notice any noise during our stay. The room was large and very clean and it had everything we needed.
The staff were super friendly and helpful. We had dinner in the Italian restaurant once and we are still raving about the main course with lamb, it was divine! The tiramisu was very disappointing though (it said 'made with mascarpone' on the menu but the mascarpone was nowhere to be found). The other nights we had dinner in the buffet restaurant; we liked the tajines and the salads and the fresh tuna was amazing. The breakfast buffet was also very nice (so much fresh fruit!)!

A couple of faults, though:
1. When we had dinner in the buffet restaurant, the waiters may have been a bit too enthusiastic. I had finished my dinner but my husband was still eating and while he was having a sip of his drink, the waiter just took away his plate. This happened more than once.
2. When we had finished our starter, we went back to the buffet for our main course but when we arrived back at our table our drinks had disappeared and the table had been set for another couple. This also happened more than once.
3. We booked the all-inclusive package. We were told that room service was also included but when we called room service for some snacks (almonds and pistachios) and a drink (orange juice) they told us it wasn't included in the all-inclusive. We could only order soft drinks and sandwiches - but it didn't say so on the leaflet we were given upon arrival.
4. One afternoon we wanted to order a burger at the pool bar around 5pm but the waiter said it wasn't possible anymore, apparently we were too late although our leaflet said we could order at the pool bar until 6pm.
Conclusion; they should be more up-front about what is included in the all-inclusive package and until what time you can order, etc.

This is a good hotel to spend a couple of days of relaxing at the end of tour through Morocco. Mind you, if you're not used to these kinds of hotels, you will be in for a shock. We have never seen so many people order so much food, only to leave it untouched. When you're at the buffet, you will see some people that are behaving themselves as if they have never seen food before. I can imagine why staff would be rude but, surprisingly, they stayed really calm and friendly.
If you're travelling to Marrakech/Morocco for just a couple of nights, we would suggest to stay in a riad in the centre of the city - you will find great food anywhere and you will get the true feeling of Morocco.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank ellietravelstheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this reviewResponded 26 August 2014

Dear Ellietrav…,

First of all, I am anxious to present you my sincere congratulations as well as all my best wishes of happiness on your recent union.

I am happy to have been lucky enough to welcome you in the Kenzi Menara Palace for your honeymoon during 4 days.

I notice that your are satisfied for your stay and am delighted to read the laudatory comments that you send to all the services of the establishment and particularly for the staff "super friendly and helpful ".

I would like to supply some explanations to you on your interesting remarks.
1- I read this point and I agreed with you, waiters have been a bit too enthusiastic. I have to correct that fault without delay.
2- Room service: on our welcome letter it is written “room service is served from midnight to 06.00 am’’. It offers a mini-carte of food and soft drink.
3- You are right, pool restaurant is opened till 05.00 pm and the pool bar till 06.00pm

I thank you for your first visit and hope to welcome you often, may be without all inclusive formula, if you prefer.

Sincerely yours.

René BAIADA
General Manager

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Reviewed 21 August 2014 via mobile

We have just returned from 10 days at this hotel and would recommend it and would go back, maybe not with children as there was not much in the way of things to do for my 9, 12 and 13 year old, except of course the wifi that they were happy with. The staff were charming, helpful and always pleasant and smiling. The suite we had was huge, clean and very comfortable. My only criticism would be the shower cubicle that leaked, same in the kids room. The food in the buffet was excellent, easily as good as any European 5 star. The deserts were amazing. I would say the pastry chefs were amongst the best I have experienced anywhere, truly delicious, beautifully presented at every meal. The service in the restaurant was excellent, the only thing being the waiting staffs lack of English, but we got there in the end. Generally a really excellent hotel. Don't bother with the Morrocan restaurant in my opinion, left us a bit cold although the service was excellent. The Italian was really nice but a little lacking in atmosphere. Gym was well equipped and clean.

Stayed: August 2014, travelled with family
Thank Lee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this reviewResponded 23 August 2014

Dear Guests Lee R,

I am very happy to read you were in the Kenzi Menara Palace, hotel I have the great pleasure to manage, for a 10 days stay with your family, very recently.

With a great pleasure, I note you like the suite which was huge, clean and comfortable, food in the buffet was excellent, deserts were amazing, truly delicious and beautiful presented, and finally the service was excellent.

You are right to say our hotel is commendable, in any season.

Dear Guests I hold my attention on the title of your comment “would definitely go back”; so I hope to see you again.

Sincerely yours

René BAIADA
General Manager

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Reviewed 19 August 2014

After the build up to our wedding we were looking for somewhere to stay which would not only offer us a little bit of much needed luxury but a base in which to explore what our destination city had to offer. We found this in abundance at the Kenzi Menara. The hotel was fantastic, so grand, so clean and it reflected its Morocco roots perfectly! We arrived at 1am but we were still greeted by cheerful, welcoming staff who answered all of our questions. Our room was huge, tastefully decorated and the bathroom could have housed 20 of us! We had a lovely terrace which led to the pool area. The pool area was again was so well kept and getting a sun lounger was never a problem with at least 3 pool attendants to help puts beds together etc should you need it, lots of umbrellas too!

We'd read a little about the staff and how some were a bit mardy, we didn't encounter this at all in the restaurants or at reception / concierge, occasionally the pool and bar staff were a little off but if you took the time to chat (& occasionally tip) they were fine! The food was of a good standard and the grill offered up some very tasty food nightly! You should definitely try the Italian & Moroccan restaurants on site, especially the Italian it was beautiful!

The shuttle bus provided easy (& free) access into town, the souks were a delight, intense and a little crazy but so interesting. We also day tripped into the Atlas Mountains - definitely worth a day of your stay!

I must mention Hassan the entertainment guy - always a smile, untiring energy and a real asset to the hotel - he made us smile daily just by watching his routines, dancing and charisma with the kids! If I could suggest one improvement it would be to offer some evening entertainment for adults, maybe a show or an act after 9pm when we'd had dinner - even 2 or 3 times a week.

Overall a wonderful stay! Thank you :)

Room Tip: The rooms are tiered, we had a garden / pool view room which is tier 2 I believe - worth the extra!
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Service
Thank LeaFH2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this reviewResponded 22 August 2014

Dear Guests LeaFH2014,

Firstly, I wish to renew my very best wishes to you for your happiness and a long life filled with enjoyments and with a lot of satisfactions.

I thank you to have chosen the Kenzi Menara Palace to celebrate your honeymoon.

It is a great honor for my hotel to welcome you during these few days that you describe with a lot of feeling and compliments: “hotel is fantastic”, “room was huge, tastefully decorated”, “food was of a good standard, try Italian and Moroccan restaurants”, etc..

I thank you for your visit and I hope to receive you soon for a new stay in Marrakech with us.
My very best wishes

René BAIADA
General Manager

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Reviewed 16 August 2014

We stayed for 14 nights all inclusive, Overall absolutely superb, staff were great, the spa facilities are very good and the Masseuses are excellent, I'd highly recommend the hot stone massage. The hotel food is magnificent. While you're there make sure you visit Jemaa el Fna and I'd recommend the Al Baraka restaurant perhaps followed by the sky bar at the top of la renaissance.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank T5-Andy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this reviewResponded 19 August 2014

Dear Guests T5-Andy

I am absolutely delighted to read that you are completely satisfied by your recent stay of 14 days spent in the hotel that I manage, the Kenzi Menara Palace, and I am very sensitive to the compliments you addressed to all the hotel services: overall absolutely superb, SPA facilities, magnificent hotel food.

I notice that you congratulate particularly the staff and specially SPA masseuses who are “excellent” with a special annotation for the massage with hot stones.

It will be really pleasant to me, and my colleagues join me, to thank you for this first stay and we wait impatiently you do it again.

Sincerely yours.

René BAIADA
General Manager

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Reviewed 7 August 2014 via mobile

The staff have been excellent, friendly and helpful! The hotel is majestic and looks fantastic. The food is lovely and varies from day to day which is nice and above all a perfect place to relax in the sun. Can't wait to come back again in the future. Thank you for such a fantastic stay!

Stayed: August 2014
Thank Dave O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this reviewResponded 9 August 2014

Dear Guest Dave O.,

I would like to thank you very much to have chosen the Kenzi Menara Palace to spend your recent holidays in Marrakech.

In my position as general manager of this superb hotel, I am proud to read the very kind comment you wrote on the Tripadvisor site.

You enjoyed your stay and you especially granted food “lovely and varies from day today”, secondly “a perfect place to relaxe in the sun”.

I loved your conclusion and I look forward to welcoming you again very soon.

Sincerely yours.

René BAIADA
General Manager

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Reviewed 7 August 2014

Totally enjoyed our stay at kenzi menara palace. Travelled with my husband, 2 daughters aged 4 and 2, brother and sister in law. The room was beautiful, and very spacious, with a cleanliness level that puts Switzerland to shame!! A special thank you to Cherif and his concierge chrew who were very attentive and friendly.They arranged all our excursions with a multi lingual driver who was a very professional,and safe drive. A big thank you to Yassin for making our trips so enjoyable! Looking forward to staying here again. Would highly recommend this hotel for couples and family alike!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Imaried
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this reviewResponded 8 August 2014

Dear Guest Imaried,

I am very happy that you chose the Kenzi Menara Palace to spend your recent holidays in Marrakesh.

Your comment “Totally enjoyed our stay” translates your total satisfaction and I am flattered by your magnificent compliments, in particular for the cleanliness where you prefer my hotel to the big world champion of the hygiene.

Finally, I shall transmit in Cherif, so his concierges brigade, your congratulations for the organization of your stay.

Looking forward to welcoming you again in my hotel,

Best regards.

René BAIADA
General Manager

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Reviewed 6 August 2014

All the staff are extremely helpful and very polite. The room is huge and spotlessly clean. The food is different everyday and always tastes fantastic. The hotel is immaculate, very spacious and there is always somewhere to sit by the big swimming pool. The pictures of the hotel do not do this place justice. I couldn't speak any higher of the hotel and would recommend staying here to anyone going to Marrakech.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank iHamsteR19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this reviewResponded 8 August 2014

Dear Guest iHamsteR19,

I am so satisfied to have been lucky enough to welcome you in my hotel, the Kenzi Menara Palace, by reading the magnificent comment which you have just written on the site of Tripadvisor.

Through the remarks you shared with the travelers, I notice that you appreciated that the staff was helpful and very polite, the size of the bedroom and the cleanliness, the varied and fantastic food, and the spacious well maintained swimming pool.

But the best part of your compliments is indisputably your conclusion “I couldn’t speak any higher of the hotel and would recommend …”

Thank you, Dear Guest, I really loved.

Sincerely yours.

René BAIADA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SENTIDO Kenzi Menara Palace

Address: Avenue Mohammed VI, Marrakech 40020, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Marrakech
#34 Business Hotel in Marrakech
#53 Family Hotel in Marrakech
#56 Spa Hotel in Marrakech
#75 Luxury Hotel in Marrakech
#132 Romantic Hotel in Marrakech
Price Range: £91 - £195 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SENTIDO Kenzi Menara Palace 5*
Number of rooms: 263
Official Description (provided by the hotel):
The blend of an Arabo-Moorish architectural style with a generous 10 acres park and gardens makes the SENTIDO Kenzi Menara Palace your haven of peace and tranquility.The SENTIDO Kenzi Menara Palace is a luxury hotel located in a peaceful, 10-acre park in Marrakech just 10 minutes from the medina by free shuttle. The hotel offers accommodation mixing harmoniously the Moroccan style and a modern touch.Guestrooms are comfortable and have a balcony offering a staggering view facing the Atlas mountains. The international restaurant "Terrasse de l'Insensé" and the specialty restaurant "L'Insensé" serve quality cuisine and a different dining sensation and satisfy all taste. There is also a traditional Moroccan restaurant, poolside snack bar, piano bar and room service. The hotel offers various activities including tennis, volleyball, badminton and a swimming pool. The Kids Club is supervised by professionals and gives children the opportunity to discover the Moroccan culture through fun and educational activities. The Spa by Terraké invites guests to relax. Guests can enjoy free Wi-Fi internet access, free on-site parking and a free shuttle to the city centre. ... more   less 
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Also Known As:
Kenzi Menara Palace Hotel Marrakech
Kenzi Menara Palace Marrakech

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