In general, I like this hotel for what it is. It was a quick stop while on our way to Asia from NYC and I only did a quick tripadvisor search because I was so over doing all the research for the main leg of our journey. I had read about the pool not being open, but only after I booked the hotel and even then didn't know how much of a pain this would be since I had never experienced heat like this before.
If I could have walked around the Medina in wet clothes or just a bikini, I would have. They do provide a shuttle to another Kenzi hotel down the street and I totally wish I had booked that one because it was BEAUTIFUL with a fun DJ while this one just feels old in comparison! That hotel is also full of people while this one felt pretty light on guests. There was an indoor pool at the spa we could have used as well, and if you like to be the only person when you swim, you will love it. We had breakfast in the hotel each day and dinner there twice. The food was good, and the service from everyone was really nice. That was the one thing that I really liked about the hotel so I just overlooked the pool being closed.
I already knew that taxis would overcharge you if you ride from the hotel, but because I was usually not ready around the time the free hotel taxi took you into town, I did not mind. I just made sure to find a taxi who did not have a "broken meter" on the return trip. (Lots of taxi drivers try to rip you off in this city and say the meter is broken so it may actually be hard to find.) We finally did take the shuttle on the last day, but I really wish I had not because it really tainted my view of the hotel.
I was already a little sketchy about the place because everyone kept trying to push tours and such on us hard, but honestly, everyone in Marrakech was out to make a buck. We had planned everything out before we flew there so there was no need to book anything through the hotel.
One of the places the shuttle drops people off at is the "new city." There was a man and his child who got let out next door at Pacha and then it was just myself and another female in the car. The older, male driver had already been the first person at the hotel who was just not pleasant, but on top of it all, he dropped us off in front of a pile of rubble and points out that where we need to go is in the opposite direction. Conviently, he drops us off by another man he gets off the shuttle and starts speaking to who is of course a cab driver and says he can take us the rest of the way. Of COURSE the meter is not working and at this point there is NO ONE is nearby and NO OTHER TAXIS and THE GUY FROM THE HOTEL IS PULLING OFF. I would have rather just rode back to the hotel at that time, but since we were stranded all I could do was get in the taxi since I had no idea how far down the road I was from where I was trying to go. The guy told us 40 Dh to get a few minutes down the street by Zara as a reference in the "new city" and then when we got there he changed his mind and said he wanted 20 more AFTER giving him a 5Dh tip just so he could just be quiet and take us where we needed to be because he kept trying to take us to "his brother's shop which is the best place to eat" or "leather shops his friend owns." This guy was litterally pulling over showing us papers ads of these places, lol!
Coming from NYC I have no problem yelling at a pain in the butt cab driver and had it at that point between the two of them....I started yelling and refused to give the other 20, but 40 was still over priced.
I read tripadvisor all the time, and the reviews are pretty much dead on so I've never felt the need to write my own review before. After complaining to the hotel and the only thing they could say was that, the guy dropped us where no one was because it was "hot" so nobody was around.....I figure, let you all decide for yourself because as hot as it was.....as soon as we actually made it to the square, there were TONS of people both local and on vacay.
In my opinion, there are so many beautiful hotels here at reasonable prices so if you pick another hotel, your not missing anything.
- Official Description (provided by the hotel):
- The blend of an Arabo-Moorish architectural style with a generous 10 acres park and gardens makes the SENTIDO Kenzi Menara Palace your haven of peace and tranquility.The SENTIDO Kenzi Menara Palace is a luxury hotel located in a peaceful, 10-acre park in Marrakech just 10 minutes from the medina by free shuttle. The hotel offers accommodation mixing harmoniously the Moroccan style and a modern touch.Guestrooms are comfortable and have a balcony offering a staggering view facing the Atlas mountains. The international restaurant "Terrasse de l'Insensé" and the specialty restaurant "L'Insensé" serve quality cuisine and a different dining sensation and satisfy all taste. There is also a traditional Moroccan restaurant, poolside snack bar, piano bar and room service. The hotel offers various activities including tennis, volleyball, badminton and a swimming pool. The Kids Club is supervised by professionals and gives children the opportunity to discover the Moroccan culture through fun and educational activities. The Spa by Terraké invites guests to relax. Guests can enjoy free Wi-Fi internet access, free on-site parking and a free shuttle to the city centre. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Southall Travel, Hotels.com, Prestigia, Priceline, Expedia and LoveHolidays so you can book your SENTIDO Kenzi Menara Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Kenzi Menara Palace Hotel Marrakech
- Kenzi Menara Palace Marrakech