After getting cold feet a few days before our holiday re: weather forecasts and whether it was going to be a good hotel environment for our young daughters (8 and 5), I needn’t have bothered worrying.
We arrived at around 10:30pm and were ushered into the dining room - we weren’t allowed to get our cases and check in but I’m sure this was just the hotel being courteous.
After a late tea, we checked in and went to our room. The porter brought our cases to the room shortly after.
Following this, we had pretty much a faultless holiday.
Complex – It is beautifully maintained with gardeners, maids and other service personnel ensuring it was cleaned daily. The whole complex was of real quality.
Rooms – we had a room with 2 beds that had been pushed together and the sofa was pulled out for our 2 daughters. It was cleaned daily with mineral water replenished. Ours had a balcony which overlooked the tennis courts with a view of the Atlas mountains on a clear day. Very happy with our room.
Food – The food was of a good quality. We were worried as our youngest is a very fussy eater but she tried so many new foods and now likes a wider range as a result. The range of Moroccan deserts were very tasty. The waiters/waitresses were extremely polite and ensured the dining areas were clean for the duration.
Pool area – I have never seen a pool so big. It was kept clean each day. We arrived on 22nd July. At 7:15 on our first morning, we left our towels on sunbeds as we made our way to breakfast (as we always do each year at the hotels). We had many to choose from. However, as more guests arrived throughout the week I was having to get up earlier and earlier to get sunbeds that were alongside the pool. On our last day, I got up and was at the poolside for 6:45 so that I could get, what I thought would be, the pick of the sunbeds. I was greeted by a choice of none alongside the pool and and a choice of 3 on the second row. I overheard people admitting they got up at 6 to get sunbeds then they went back to their room to bed. Now the holiday season is well and truly set in, I reckon you will have to get up at about 6:15 to get a decent choice. There ARE sunbeds for EVERYBODY but maybe not in the place you want them. TBH, after our last 5 holidays abroad, I’m used to getting up fairly early to get sunbeds (I used to think people were real saddos getting up to reserve beds but if you can’t beat them you have to join em). Not an easy thing for hotels to police. That is my only gripe about the hotel (if you could call it a gripe). I don’t allow things to get in the way of me enjoying my holiday that I look forward to all year – the sunbed scenario is something I have come across at every hotel I have been too so don’t see the point in moaning about it.
Staff – They were extremely polite. The reps were very friendly and were very good with offering advice about excursions.
Excursions – The hotel do a FREE return shuttle bus to the Medina throughout each day (approx 20 minutes journey time). We also did the Caleche by night and also went to the Aqua Fun water park.
The make up of the hotel was about 75-80% British with the rest being of French, German or Spanish origin. Judging by other reviews, I expected it to be made up mostly of honeymooners and much older families. There were, however, many younger families too. I have been to FirstChoice Holiday Villages for the past 3 years with children being left to run around by parents, belting footballs around the place and being as loud as possible. This is a quality hotel so the behaviour of children was generally much better and calmer. The Animation team activities were more geared towards adults but the Animation team were good with the children too.
If you want a holiday where you are happy to spend all day by the pool at a quality hotel (there aren’t really any touristy type shops within the locality) but you could still go on cultural excursions then this hotel is ideal.
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