I believe in being fair and honest as this helps both the hotel to make changes (if necessary) and other potential visitors.
We, (two adults and three children) were there the first two weeks in August and we all had a great time.
The staff at the hotel are worth their weight in gold. We have never been made to feel more welcome anywhere, absolutely outstanding service by everyone who worked at the hotel.. You'll also find if you try to speak some french that they'll be appreciative The animation team were also fab, they try to get you involved but if you dont want to be then they'll leave you be to enjoy your holiday. My kids loved the animation team, they made them and all the kids feel special at all times.
I felt sorry for the poor cats/kittens who were being manhandled by children who were not controlled by their parents. Saying that, the animals were well looked after by the hotel staff.
The animation team put on a different show every night and considering they're not professional dancers etc. these shows were great, There was a DJ and you could ask him to play whatever music you wanted, so there was enough dancing to be had until midnight.
Drinks were fab with a large choice of beers/wines/cocktails - drinks were a plenty with no resticitions.
When we went it was Ramadan where there was no eating/drinking or smoking from sunrise to sunset. YOu would not know from the way you were treated by the staff or the Moroccan people in general as you were treated so well at all times. We went to the Souks and people there were so helpful and friendly, not everyone is trying to rip you off as per a previous comment I read.
Finally, I would like to thank the Thomson rep's at the hotel Stacey and Mohammed (I think is the right names). They were so helpful, friendly and informative at all times when we were dealing with them. We had a problem with our laundry bill and Stacey kindly got us in touch wiht the Manager and General Manger (Pablo) who dealt with it in a matter of minutes. I really appreciate everything they did for me and my family and I would definitely return to that hotel should I every go back to Marrakech - thanks everyone at Riad Tikida Palmarie and a big thank you to the restaurant staff who were always always brilliant (you all were) xxx
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