My husband and I stayed here for 2 weeks from 8th August 2013 and we can't wait to go back.
Going through the airport on arrival was quick & efficient followed by a comfortable short ride to the hotel (only took around 25-30mins). We arrived around 9.30pm to a fruit punch and told to go straight through to get some food. Checking in followed which was quick and painless - after locating our bags they were soon delivered to our room. Please be aware this is a massive complex (over 5,000 rooms) and it took us some time to find our room. The room was clean and basic but comfortable and cool - to be truthful we were hardly in our room!!!! It was cleaned every day and we were left 1-2 bottles of water daily but you can always ask for a bottled of water from any of the bars during the day. After reading lots of reviews we requested a room which was a bit of a walk from any noise (room 1127) so was quite of an evening and we were never disturbed.
The pool is massive with plenty of beds but be advised we were getting up any time from 6.30-7.00am to get a good spot and loungers - be advised this is down to all the Brits!!!!! The sun was out from 8am until 7-8pm and was very hot.
The food is plentiful with lots of different meals & plenty of choice for everybody. The main restaurant is always busy but it doesn't ever look like a school canteen - everybody queues and waits their turn. The Moroccan restaurant is a must - totally gorgeous food. Only bad point about this restaurant is they sometimes try to fit too many people in and we were squashed up a corner with the next "table for 2" right up against our table - apart from that it was a lovely evening.
The staff are so friendly and polite - shame this cant be said for the Reception staff who always seemed to be uninterested and unable to smile. They just didn't seem to be bothered and their English is very poor which sometimes made things quite hard. You can request the day before you depart to keep your room longer - we tried this but be warned I was told a different price to the man in front of me (and we both wanted to keep the room until 4pm) but a lady was told the week before that it was free of charge. We didn't keep our room but there are amenities at the in-door pool for you to shower and change without any problems.
The entertainment is amateur but they really do try their hardest. They always do evening entertainment and work very hard during the day also with yogo, aqua aerobics, table tennis, volley ball etc...... They are totally amazing with the children and from what we seen the children totally love them.
There is a shuttle bus facility into the town centre - we had a very unpleasant experience and would avoid going into the town by yourself. If you wanted to explore I would advise paying extra and booking with your tour operator and going as a group and with a guide. The hotel doesn't have much around there is a shop in the hotel and also a very short taxi ride will get you to local supermarket (the hotel does have their own taxi's which can be booked for you).
It is a lovely hotel for couples or families and we can't wait to go back next year with our children.
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