Please check the pictures one of them is a map of the hotel grounds - see room details for more information
We booked the trip for 1 week over New Year, hope the following helps you to have a great holiday:
Book a private transfer - we did and got there about an hour before the coach - good swift check-in.
Room - 1031 ground floor room in a quite location - everything in working order. There is no kettle in the room so I took my travel kettle plus coffee and teabags, you can gain more teabags in the hotel if you run out. The room is large with 2 wardrobes, toilet is separate to the main bathroom. There are no charging points near the bed so take an extension cable. Good sized mirror and plug for your hairdryer (which I took with me) - there is a hairdryer also in the bathroom.
Further information on the rooms - Rooms 4001 - 4164 & 5001-5164 are near the pool not all of them have a pool view. Rooms 3001-3118 are near to the kids pool. Rooms 1001-1132 some have views of the Atlas mountains but near to the road. Rooms 2001-2116 in a small courtyard formation. Due to the position of most rooms you either gain early or late sun on your balcony/patio
Eating - Breakfast from 7.30am - 10.30am, then they do a continental breakfast until midday. Lunch is from 12 till 3.30pm then this turns in to afternoon tea (but not many cakes). If you are not full by this stage dinner starts from 7.30pm onwards. All food good could be warmer!.
Pool - The pool is cold only saw 2/3 people dive in then out - not heated and not good for a family holiday with kids (Colder than the North sea)
Drinks - plenty of self service machines but the coffees and soft drinks are much better from the bar - Coffees they do all types including Latte/Cappuccino's/Moroccan mint tea. They have a limited spirits menu, no Baileys but I had the Mojitos instead which were very good. There are 2 bars at the hotel one is smoking bar, but there is seating outside for non smokers. The other bar is where the entertainment is rows of seats and poor entertainment. There is no seating outside but at New Year it was cold at night - Jeans/Jumper and scarf.
Trips - We booked them all before we went so we could plan and pay less they included a day trip to the Atlas Mountains in a private 4X4, Quad Biking for half a day. We also went into Marrakesh for the day on our own - felt very safe lovely place to visit with lots to see (get yourself a guide book before you go) It you do not want to use the shuttle bus into Marrakesh it's about £16 return and £20 return at night.
Just wanted to say also we met some great people Eleanor and Glen which was the icing on the cake.
You ask why not 5 stars - heated pool would have been good for the money plus our friends room was sub standard. They could also make an adult only part of the restaurant
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