Having booked several holidays with Thomson previously and whilst being in the process of buying a house we trusted the cheaper spectrum of what they have to offer. It is imperative to remember that we only paid £460 each for flights and accommodation, transfers and all inclusive but the standard of this hotel is far from great.
Cheap with a short flight time and transfer time
Good weather with an early sunrise and late sunset
Grounds are very well kept and beautiful - walk round the concrete path surrounding the hotel
Free wifi in reception which is quite quick when not at peak times
Lots of sun loungers and areas with a large pool
Free and regular shuttle buses to the central plaza
The market, souks etc are GREAT and well worth visiting. Lots to see, buy, eat and do.
Fairly decent gym which says it opens at 9am but was open at 7am when we went
We changed rooms after one night - the bed was harder than concrete!! and although we requested a double bed not on the ground floor we got a twin room on the ground floor. Changed to 3104 and was much better! Bed still not comfortable but was ok.
Checking in process is long winded and especially when you arrive past midnight and have to wait half an hour for your luggage to be delivered to your room - take your own luggage and don't wait for a porter!!
Why do we have to all wear ridiculous bands when everyone is on all inclusive? This i do not understand.
A lot of sun loungers were being painted and therefore roped off which wasn't ideal when the hotel was apparently full
Lack of service - at no point does this hotel offer you a service for drinks and food. You have to get all drinks yourself and all food. Not the end of the world but small things make a big difference.
Food - now this is sore point for me as I work in the catering/hospitality industry but my god this is HORRENDOUS. The food is on a buffet system which is fine but why not have at least one a la carte restaurant where there is an opportunity to up-sell is beyond me.
Now i love to eat but the fact that i would rather miss dinner than eat the buffet shows quite a lot. There was never any variety, there is no 7 day cycle, there is the same food every day which Im sure is recycled daily until its finished. I can guarantee you that for lunch there will be paninis, pizza, chips, tagine, couscous, salad and soup. Whilst the flavours may or may not change there will be no new items. Now late lunch which is 3:30- 5:30 is simply a skeleton service of lunch, basically all the leftovers and no cooking stations are open. Dinner is more of the same, pretty much the same hideous food. I have NO IDEA why they bother having an Italian and Moroccan restaurant as both cuisines are available in the main buffet. Obviously some people appreciate this kind of food - i'm not sure who this says more about. I heard one couple saying the steak was tasty - it wasnt steak it was fish!!! Anyway I am glad i bought 2 toblerones from duty free as this was my dinner most nights. Its not very often you come back from holiday having lost weight but as I refused to eat the food after a few days it is easy to see why!! I was grateful when i got to eat food in the centre of town -anything to avoid the godforsaken buffet!!!!!!!
Night time in the hotel is pretty diabolical so we were thankful to play cards and have a few drinks on our balcony.
All in all, we have to remember that this holiday was cheap and what we got for our money (apart from the food) was great. Flights, transfers, clean and acceptable accommodation, SUNSHINE, gym, culture and a week off work!!
I wouldnt recommend this hotel to anyone unless you arent bothered by crap food!!!
Sorry to sound so negative but food is a big factor in my eyes!!
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