Just back from a week at this hotel. Don't let other reviews put you off ... It's not 5star be realistic in what you expect!
We waited about 30mins to get through airport security not long by all accounts. On arriving at the hotel we were met with a welcome drink and taken to the restaurant. Check in was quick and a short walk took us to our room with plenty of hotel staff along the way to point us in the right direction.
Our room was very nice ground floor block 5 overlooking basketball courts. It was quiet and spacious. The room was clean and the cleaners came everyday and kept it and the rest of the hotel very clean! Bottled water was provided in room everyday and you could also get it free at reception or bars which was handy when going on day trips. The only slight downside of the room was it was quite dark due to the decor.
The pool was very large and spacious and could get busy but we were there at peak time. People do get up at ridiculous times to get the sun beds we even saw ones with towels on at midnight as we went back to our room . We always managed to get a sunbed with an umbrella at 7.30 and then would go for breakfast. The problem really is the lack of shade rather than actual beds. We also managed to easily find beds in shade at about 4pm when returning from a day trip.
Staff are lovely and will always say hello and remember drinks orders.sometimes at pool bar they would bring drinks to your sunbed. There were a lot of wasps around bars and self service drinks area but not around sun beds as long as people don't leave drinks lying around.
The food was decent enough. All salads are washed in bottled water and ice is made from bottled water. You can always find something to eat but dont expect it to be amazing. Everything is bland and sometimes a bit cold. There is plenty of choice and food is pretty much available most of the day. We never really had to queue.The Italian and morrocan restaurants are buffet style as well. Unfortunately i suffered with a very upset stomach on last day of our trip and when got home.
The wifi is not great and when you go in the bar in the evening it seems like everyone is trying to get on. This didn't really bother us as we don't go on hol to spend our time on Internet.
We didn't see any evening entertainment except two men playing guitars outside which was quite pleasant.
We did the souks and medina trip with thomson. It was a good way to get a feel of Marrakech. It's a busy city and the driving is mad! We also did 4x4 trip to Atlas Mountains again with thomson and highly recommend. The guide was very knowledgeable and the views were amazing. Be prepared to spend a long time in the car though.
We also booked the taste of riad with thomson which was excellent best food we had all trip!
We had a lovely time it was very hot and sunny. A week was long enough for us. I would return to this hotel possibly for a short break 4 days at a less busy time of year.
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