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“Great hotel and a great holiday”

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ClubHotel Riu Tikida Palmeraie
Ranked #108 of 500 Hotels in Marrakech
Certificate of Excellence
Reviewed 28 October 2010

We have just returned from our week long break to Marrakesh and really enjoyed this hotel. The rooms are spacious and comfortable, complex is large and well organised. You will definetly have a good holiday here.

We arrived at about 10am and where told we could not check in until 2 pm, which was a bit frustrating as we had been up since 2am! However I tried at 11.30 and got our room, which was good. Our room was 5003 on the ground floor right in front of the pool.

There are a few improvements which could be made to this hotel. The food was really repetitive even with the 3 different restaurants and eating out twice. The floor by the pool was really dirty and we only saw it being cleaned once the whole week. This is the reason behind all the flies. They also do not clean the tables, which intices wasps and flies. The cleaning in the room wasn't so good and there also were no bathrobes and slippers, which could improve the rating of this hotel.

Overall a good hotel, but can improve.

  • Stayed: October 2010, travelled as a couple
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1  Thank Michelle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,635 - 4,641 of 5,879 reviews

Reviewed 27 October 2010

We also returned on the 22nd October and we were also one of the unlucky couples that couldn't check in and had a 3 hour wait. I suppose I am lucky that my partner does not match the description of the previous review, but I do find it sad that such comments should be posted on a website that reviews hotels and not its guests!!

It was pretty disappointing that we couldn't check in and it didn't start the holiday well, we know it was before the official check in time, but this is the first time we had experienced this on a package holiday, we then heard that this happens every couple of weeks, we were told by our rep to be patient and try and in half hour, but this was false expectations as the reception made it clear that the rooms would not be ready until 2pm.

Apart from the initial disappointment the hotel was lovely, like other reviews the location is poor however this is well advertised and if you want a relaxing holiday without moving from a sun lounger it is the holiday for you.

We did not venture into Marrakech as to be honest we were after a relaxing holiday but it would have been nice to take a stroll, so probably for us a beach resort would be better and we would leave the likes of visiting Marrakech to a city break.

Rooms were large, however a little dark, probably not all, just our balcony got limited direct sunlight.

Unfortunately we both came home with a stomach upset, not sure if this is down to the hotel or just change of food, however it was at the end of the holiday and we were aware of others ill as well.

We probably would not return however this is purely down to the location, but we thought we would try and unfortunately on this occasion it wasn't one of our better holidays

  • Stayed: October 2010, travelled as a couple
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1  Thank ellttck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2010

We have just returned today 22nd Oct and loved the Hotel.

If you want to relax this is the place for you and if you see any bad reviews then ignore them as there is always somebody who will complain at the slightest thing.
When we arrived there was a fat woman with glasses telling the whole queue of people behind her that she was not getting a room until 2pm and that it went for them also, She carried on the fight all through her 7 day holiday whilst boring the other holiday makers with her know all attitude and was pushing herself on people with her complaints whilst eating like a goat.

Paul the Thompson rep is a switched on person who tells you how it is and will do anything for you at any time whilst entertaining you with his great grasp of people skills.

The only thing we found that could be improved on is the flykilling around the pool which we have advised the hotel and Thompson about, Take some insect repellent spray and this keeps them away.

Hotel is a bit isolated but trips into the heart of the city is 20 minutes by free coach.

Advice is BOOK IT.

Paul the Thompson rep is first class

  • Stayed: October 2010, travelled as a couple
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3  Thank JAGUAREngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2010

just returned from this lovely hotel, as with some of the other reviewers, the hotel is a little out of the way, but we knew that as we did our research prior to booking. We could not fault any part of the hotel or it's staff, this was our first trip to a RIU hotel, don't think it will be our last if that's the standard of them all.
All aspects of the complex are to a very high standard, a very nice touch at the welcome meeting, The Manager of the Hotel and all his department heads were introduced to all new guests, this was to ensure that we could recognise them should we feel the need to question anything about the hotel. We spent most of the time just taking in the ambience and lovely sunshine, well, that's what we came away for, loads of sunbeds, loungers and cushioned sofa's around the pool with canopy's if you wanted to dodge the scorching heat around lunchtime. A small number of inconsiderate people laid our there towels and books to book the loungers, yet they never appeared till late afternoon, a bit selfish in my opinion.
Would definitely recommend this hotel and there is a high chance that we may be returning in the near future if my wife has her way. Not quite 5 star but damn close.

  • Stayed: October 2010, travelled as a couple
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1  Thank Derek M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2010

My wife and I stayed here for a week from 11th October.
We had an excellent week, really can't fault anything within the hotel (food, rooms, bar and pool were excellent). Our only reservation was that the hotel was by no means full, as a result space around the pool was always available. Not sure how this would be if it was busy because there is no where else to go, There are no amenities outside, apart from a petrol station. Marrakech is about 20 mins by courtesy bus (which you have to book in advance), which is OK but we would have preferred to be able to have a walk around,
The grounds are quite large, we were 3-5 mins walk to the Reception and restauarant. It would have been nice if there were seating areas around the grounds-we did suggest this to the managment and they agreed saying a number of other guests had suggested it.
Be aware there are a lot of cats and frogs around the site (like the Riu in Agadir). The hotel feeds them, I suppose to keep any vermin down. They didn't bother you.
The Entertainment staff worked very hard and most people enjoyed the shows.
All in all we would thoroughly recommend this hotel

  • Stayed: October 2010, travelled as a couple
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Thank PipeyMorden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2010

I loved the spaciousness of this hotel - the accommodation etc was in different blocks none of which were more than two storeys high and it just felt really open. The service was very good and the food and drinks were excellent. (With some all inclusive hotels the drinks are very mediocre but we didnt find that in this hotel). The entertainment staff did a really good job - they seemed to be on the go all the time and were very friendly. The shuttle bus provided by the hotel was quite a necessity as the hotel was quite a way from Marrakech and it would have meant having taxis all the time otherwise. For anyone wanting to get the real flavour of Marrakech then they would probably need to stay in a Riyad in the town and eat locally etc. but for a relaxing holiday with a few excursions away from the hotel this was great.

  • Stayed: October 2010, travelled with friends
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Thank lizmatthews45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2010

Had a fab time at this great hotel. On arrival the resturant is kept open so you can have a bite to eat which we did. We decided to take our own cases to our room as a lot of people checking in. Took us a while to find our room as some are a bit of a walk from reception. Room was a great a gr8 size with 2 wardrobes and plenty of hangers. Room cleaned every day 2 a good standard. There are 3 restaurants 2 choose from Italian Morroccan and main. We tried them all my friend and i did not enjoy morroccan but our husbands did if u like sheeps brains this is the place 2 go!!!! The others had fantastic food always gr8 selection and being veggie and very fussy this says a lot. Drinks were good u can take a bottle of wine 2 ur table and take it out 2 lobby 2 finish off. Vodka was ok 2! There are drinks machines in all resturants and by pool bar 2 help yourself which is great coke water sprite fanta orange or beer. Also during the day a drinks trolley came around the pool so you didnt even have to move off your sun bed! We never had a problem getting beds and clean pool towels are provided everyday. The entertainment team work so hard and will only ask once 4 u 2 join in. The nightly shows were a bit hit and miss we watched them twice then decided 2 sit with bottle of wine in the lobby could not have watched every nite!We used shuttle bus 2 go 2 market square once was enough they say 2 venture back at nite but i could not face it again but the lads did, i would say go and see 4 yourself but make sure u have yuor wits about u and a polite but firm no will stop snake charmers ect from bugging you. If you have any complaints go 2 one of the reps i have 2 mention Elias who is fantastic and a real credit 2 Thomson. We changed euros into local currency at reception and changed what we had left at the airport. Although staff do not look 4 tips we tipped maid pool guy and the waiters we had all week. Even withou tips everyone is really polite and very helpful. All in all we had a gr8 chilled out week i would recommend this hotel and although i would not return 2 morrocco i would def use a Riu hotel again. Last thing i am the fussiest eater and am over the top 4 cleanliness and could not find fault at this hotel so ignore bad comments left in some reviews. x

  • Stayed: October 2010, travelled with friends
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Thank jones77Wales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ClubHotel Riu Tikida Palmeraie

Address: Route Fes, km 6 | Annakhil, Marrakech 40070, Morocco
Phone Number:
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #108 of 500 Hotels in Marrakech
Price Range: £78 - £199 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ClubHotel Riu Tikida Palmeraie 4*
Number of rooms: 388
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