Average hotel with some nice points but on the whole, simply average. Totally over rated by Thomson/First Choice etc.
First point, location of rooms. You certainly wont gain much weight here with all the walking you will do. Our room was an endless distance from any facility. I am not unfit, would hate to see an elderly or unfit person cope with the distance from reception to rooms!
On arrival at 2.20pm our room wasnt ready. We were told to have some lunch, which we did, but the food was lukewarm. There was a lot of "tooing and froing" to reception. Finally around 3.30pm we got a key to our room. Our safe had not been reset, and it took us four phone calls and an hour and a quarter to get someone round ro fix it. So we pretty much missed most of the day.
We dined that night in the Italian. Awful. NO service, absolutely ZERO service. This is buffet to the max. Okay if thats what you like, but for us... no go... We were disappointed the "a la carte" restaurants did not provide waiter service.
Same at the bars. NO service. Would queue at times for over 25 mins to get a drink.
We ventured out a lot, and in the end, rarely used the all inclusive facility aside from taking one or two drinks. Drinks tasted "soapy", so we resorted to drinking the rose wine which was fine.
Theres nothing really bad about the place, but nothing at all really good either.
Staff are pleasant. Lobby staff very helpful. Its just one of those hotels we wont remember anything about. Just average, non memorable, nothing to write home about.
There are no tea coffee making facilities in the room, and its a LONG way to get some, so do take a travel kettle and some coffee.
We had bad electrics in the room, I nearly had a nasty shock, plug burned completely out.
Having walked the endless walk one night from lobby to room, our keys didnt work (this happened three times). BACK to lobby to try and find someone... oooooh sore feet!!!
In hindsight, would have preferred to have stayed in a rhiad in the medina or a simple B&B hotel to use as a base.
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