We booked to stay here for 3 nights as part of a BA holiday deal. We arrived, completed the forms, were sat down with mint tea etc. and ONLY THEN did they tell us that there was a "huge leak" which meant we could not stay there that night and would have to be taken to stay somewhere else. As noted from previous reviews, this obviously happens a lot. There is no way they could have fixed a "huge leak" overnight so they must have overbooked. This is really, really poor customer service and forward planning and I am surprised that BA have a relationship with this hotel if they treat their guests like this. We were driven to another, significantly inferior, hotel which was much further out from the medina.
When we returned to the hotel the next day, the room was quite nice, large and clean and the wifi worked well. I complained about the inconvenience and inferiority of the other hotel, so they offered us a free massage each in the spa. Don't bother with the spa in the hotel, it isn't particularly nice and there are so many great hammams around Marrakech (highly recommend Les Bains de Marrakech). Also if you want to use the pool - go to another hotel. The one here is in shadow all day. However, the roof terrace is a nice place to sit, but bear in mind that the bar up there is never staffed, so buy a beer/whatever from the ground floor bar and take it up with you.
All in all, pretty good value for a hotel within walking distance of the medina/main square, but don't take any rubbish about there being a "huge leak".
- Official Description (provided by the hotel):
- The dellarosa is located in the heart of the city, close to the shopping area and only five minutes walk from the ancient walls, the famous main square Jemma El Fna and the bustling souks. Blending the renowned Moroccan hospitality with international design and comfort,this luxury hotel is a haven in the city centre, the perfect residence to fully enjoy the Red City assets. ... more less
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- Also Known As:
- Dellarosa Hotel Suites & Spa Hotel Marrakech
- Dellarosa Hotel Suites And Spa