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“Quite nice (when we got there)”

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Dellarosa Hotel Suites & Spa
Reviewed 7 May 2014

We booked to stay here for 3 nights as part of a BA holiday deal. We arrived, completed the forms, were sat down with mint tea etc. and ONLY THEN did they tell us that there was a "huge leak" which meant we could not stay there that night and would have to be taken to stay somewhere else. As noted from previous reviews, this obviously happens a lot. There is no way they could have fixed a "huge leak" overnight so they must have overbooked. This is really, really poor customer service and forward planning and I am surprised that BA have a relationship with this hotel if they treat their guests like this. We were driven to another, significantly inferior, hotel which was much further out from the medina.
When we returned to the hotel the next day, the room was quite nice, large and clean and the wifi worked well. I complained about the inconvenience and inferiority of the other hotel, so they offered us a free massage each in the spa. Don't bother with the spa in the hotel, it isn't particularly nice and there are so many great hammams around Marrakech (highly recommend Les Bains de Marrakech). Also if you want to use the pool - go to another hotel. The one here is in shadow all day. However, the roof terrace is a nice place to sit, but bear in mind that the bar up there is never staffed, so buy a beer/whatever from the ground floor bar and take it up with you.
All in all, pretty good value for a hotel within walking distance of the medina/main square, but don't take any rubbish about there being a "huge leak".

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Emma-Jane T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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289 - 295 of 1,141 reviews

Reviewed 6 May 2014

We booked this as part of a package through BA and it seemed cheap for what it was. On arrival we were upgraded to a junior suite which was a bonus. The room was safe, clean and had a good shower and got appropriately serviced daily. The fixtures (sockets etc.) were finished Moroccan-style, ie. not all level or neatly done, as would be expected in the UK but perfectly safe and functioning. Breakfast was a plentiful, if unexciting, buffet as in most hotels but obviously lacking in bacon given the country it's in, so no full English! We did not eat here. The staff were very helpful and friendly, including when I forgot an electric socket converter (they had a UK one to borrow for a deposit) and when I needed to use the laundry service. No one tried the swimming pool which as others have noted is dark because of the courtyard and tall building though it was March anyway! No idea re the spa but lots of rich locals checked in for the weekend to use it. Overall it worked really well for us being near the old city walls but that bit calmer (and nearer the nice restaurants in the new city). However, if you are the pernickety sort that gets annoyed when things aren't just as polished as you'd get back home then maybe you would not be as keen.

Stayed: March 2014, travelled as a couple
1  Thank ABritishChap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2014

My Mum and I were due to stay at this hotel for a 3 night stay booked with BA. Upon arrival at the hotel we completed all necessary forms, were given a complimentry drink and biscotti and then advised that due to a water problem we had to stay at another hotel..! Hotel was miles away, basic 2 star. Hotel manager - Mohamed [---] offered no explanation and was rude and patronising. By other staff we were then told it was due to an electrical fault and an overbooking..! Whilst I cannot comment on the quality of this hotel, the fact that I had double checked the booking recently and for this to happen was a total inconvenience. Plus the manager was completely unhelpful and an awful man. We stayed at another hotel which we located and was far better.

  • Stayed: April 2014, travelled with family
    • Service
4  Thank Louferris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2014

Short story: we booked for 3 nights but never actually stayed here. They seemed very nice and sat us down, gave us complimentary tea and biscotti whilst we completed the forms etc.. then we paid the normal tourist tax for 4 nights of 100 dirhams. Once completed they then tell us there is a problem with the hotel's water and they will take us to another similar hotel.... which is miles away and of less quality.... unbelievable. Good job we did a British Airways city package as they stepped in and put us somewhere nicer!..

This hotel is run by disingenuous staff... absolute con artists!

Room Tip: Don't even go here....
See more room tips
  • Stayed: April 2014, travelled as a couple
    • Service
2  Thank chrisox9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dellarosam, Room Division Manager at Dellarosa Hotel Suites & Spa, responded to this reviewResponded 2 May 2014

Dear Mr Chris,

we would like to thank you first for taking the time to send us back your comments,
We had an excepted last minute technical problem unfortunately in a few of our rooms.
So to keep you comfert we have trayed to accomodet you in a different hotel with the same standers , and near by ours,

We naturally stay at your disposal for any further remarks,

Best regards,
Samira Errafii
Room Division Manager
Dellarosa suite & spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2014

The hotel was okay, not one I would visit again. The location is okay, the staff at reception are friendly but that's about it. The food was hard and stale and cold, the staff at the restaurant were rude, curtain in the shower had a hole in it (asked to get it changed was not done) the shower taps wonky, did not restock basic things such as toilet paper and shower had to ask repeatedly, the swimming pool was small.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Raman G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dellarosam, Room Division Manager at Dellarosa Hotel Suites & Spa, responded to this reviewResponded 3 May 2014

Dear Madam, Dear Sir,

We want to thank you for sharing your comments on Tripadvisor.
We are very sorry about your past experience at Hotel Dellarosa. Please note this is absolutly not in our habit to give such a level of service.
We make our best to improve the quality of service and standard you are expecting to find in our hotel.

We look forward to welcome you again very soon.

Sincerely,

Samira Errafii
Room Division Manager
Dellarosa suites & spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2014 via mobile

Clean hotel with very friendly and helpful staff. Great location, very close to shopping areas, parks, restaurants & clubs. Could improve the outside of hotel but everything else was good. Overall money well spent and I would go back again

Stayed: April 2014, travelled with friends
2  Thank LovelyMilli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2014 via mobile

Good clean hotel. Friendly staff. However, bathroom not cleaned once. No extractor fan for bathroom meant walls dripped with condensation. Only window was in the show opened into hallway. Had coffee perculator but no coffee or cups. No info leaflets about in room. Smokers room, not pleasant for non-smoker. Could select when booking with BA.

Stayed: March 2014, travelled on business
4  Thank Daksha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dellarosa Hotel Suites & Spa

Address: N_ 5 Avenue Golf, Marrakech 40050, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #26 of 312 Speciality Lodging in Marrakech
Price Range: £44 - £92 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dellarosa Hotel Suites & Spa 4*
Number of rooms: 76
Official Description (provided by the hotel):
The dellarosa is located in the heart of the city, close to the shopping area and only five minutes walk from the ancient walls, the famous main square Jemma El Fna and the bustling souks. Blending the renowned Moroccan hospitality with international design and comfort,this luxury hotel is a haven in the city centre, the perfect residence to fully enjoy the Red City assets. ... more   less 
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Also Known As:
Dellarosa Hotel Suites & Spa Hotel Marrakech
Dellarosa Hotel Suites And Spa

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