Booked this hotel through Expedia and 2 days before we left the UK received an email saying they had to cancel as the Royal Family had requisitioned the place. They said as we hadnt paid we could find somewhere else! I tried several times emailing them as the dates they stated in the email did not correspond with our dates. I did not receive any reply so Expedia called them on my behalf - apparently the dates they mentioned in the email wwere incorrect and we would not be able to stay there. They gave the names of 3 other places that we might like to stay at and said they would help us negotiate similar prices. I asked them for details on one of them as I could not find any details online, saying thatwe were leaving the UK the following day. I heard nothing from them until I had been in Marrakech about 3 days. Their attitude was so poor, they seemed to emphasise the fact that we had not paid so it would not be a problem for us to book somewhere else. We were so looking forward to stay at this place as it looked so beautiful and was extremely disappointed. If we had cancelled then we would have had to pay however they did not have to compensate us in any way! I still do not know if it was a genuine reason for cancelling or did they just not want to homour our booking as we got such a good deal from Expedia on the price
- Official Description (provided by the hotel):
- Feel at home at Dar Sabra Hotel. Located in a 2-hectare garden in the heart of the palm grove of Marrakech, Dar Sabra is a design and boutique hotel located 15 minutes away from the Medina and bustle of Marrakech and we offer a free shuttle to the Medina 3 times a day. Dar Sabra is an open air museum with famous contemporary sculptures, a sublime and cosy SPA with heated jacuzzi, 6 pools, tennis courts, table tennis, a gym, a free shuttle 3X per day between the hotel and the Medina. A very modern and luxurious 2 bedroom villa with private pool for lovers named Villa Di Rosa or several themes suites (contemporary superiors, Art Deco, Asian, Moroccan, African, Zen, Indian and Afghan themes). All rooms are air conditioned and feature a minibar, a flat-screen satellite TV, a hairdryer, free WIFI, and much more. Our chef proposes an international cuisine mixed with local flavors. The hotel also prepares Moroccan or special meals on request. The buffet breakfast can be served by the pool or in the restaurant with a large choice of fresh food. A free private parking on site is available to guests. ... more less
- Reservation Options:
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