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“Absolute disaster of a hotel”

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Ryad Mogador Gueliz
Ranked #350 of 494 Hotels in Marrakech
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Absolute disaster of a hotel”
1 of 5 bubbles Reviewed 16 April 2014 via mobile

Dont stay at this "hotel".The service is terrible,food is disgusting the room is unfinished the pool is dirty. If your a female client expect to be treated like a second class citizen. Awful experience.

Helpful?
1 Thank Helen M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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315 reviews from our community

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Rating summary
  • Sleep Quality
    3 of 5 bubbles
  • Location
    2.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 10 April 2014

We were staying at the RM up the road so only came here to use the pool. The place was deserted - didn't see any residents all day! Very peaceful! There is a supermarket next door for drinks and snacks

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Beth2105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rabat
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 25 November 2013

Morocco and much of North Africa, Except Egypt and Mauritania are notorious for their lousy service, particularly at hotels, but this hotel is truly an exception. The price was very reasonable - almost shockingly cheap and the room was nice. They actually gave me the King Sized bed I asked for, unlike most hotels that insist on putting two twin sized beds together. The bed itself had somebody elses hair in it, but this was the only real negative. The staff was very accommodating and dare I say, you could even call them friendly! Again, this is shocking to me because of the regularly horrible service you get in Moroccan Hotels! I very highly recommend this hotel because it has an awesome location! It was very easy to get to, they actually gave me the wake up call at the right time both nights I stayed there and they even smiled at me when I came in and left. I am certain that I know where I will book the next time I go to Marrakesh. I wish they had hotels like this all over Morocco, if they did, they would put the other hotels out of business in no time.

Room Tip: This is a fantastic value as a hotel. Just don't eat there. When you go to Marrakesh, you should...
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank moroccannproud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rotterdam, The Netherlands
Level Contributor
73 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 bubbles Reviewed 17 October 2013

I stayed in this hotel on 6 october and on 12 october on the 4th and the 5th floor.
The interior of the rooms and the hotel are dated and old fashioned and it would be time for a fresh decoration.
Service is poor and my impression is that it is a moneymaking touristplant.....
I tried a dish in the restaurant, brochettes of fish.....it was terrible.....
I payed 10 euro for a taxi from the airport, but had to pay 15 euro for a taxi from the hotel to the airport, while asking what is the difference, it was the extra costs for reservation of the taxi by the hotel, the staff said....easy earned money.....
My personal opinion is that this hotel is just another big building with a lot of rooms, but without warmth and heart....
I would not recommend it to my friends and asociates.
Keep looking and find a place where value for money is still the standard.

Room Tip: rooms are more or less the same, balcony with a view on the swimmingpool.
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Benalmadena, Spain
Level Contributor
68 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 bubbles Reviewed 26 August 2013

I stayed here with my sister for two nights with a mixed coach party. We were unable to open the safe (left locked by a previous client, or so we thought). We had to ask three times in reception before anyone came to unlock it. It would appear that it is hotel policy, ie. to wait for client to ask to have it opened (strange policy!). I have travelled quite extensively in muslim countries, but found the reception and dining room staff were more surly to female customers than usual.
The buffet style food was adequate, but several items ran out before everyone was fed and asking for top-ups was met with much disgruntled, negative comments.
The bedrooms were acceptable, beds comfortable and there was sufficient hot water.
I would not stay here again and would not recommend the hotel to other tourists.

Room Tip: I agree with other reviews that a room overlooking the pool would be preferable to a street facing o...
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  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Angela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
united kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 26 August 2013

A group of us used this hotel for 3 nights.

I would have to agree with some of the other comments about this hotel's customer service or lack of it. When we arrived at the hotel our rooms were not made up. When we were eventually given keys to our rooms we were given road facing rooms when we had booked pool facing. One of the rooms still wasn't cleaned properly, shower wasn't working, no towels and door key wasn't working (had to ring reception and go down numerous times before this was sorted)

The breakfast was a joke, very poor choice and tables seemed to take ages to be cleared/cleaned. The Hotel is situated near to the train station and has a supermarket right next door but for anything else location isn't great. I personally wouldn't say this is a 4 star hotel.

On a plus note - If you can, do take a trip to Essaouira for its beach, fresh seafood and media. also tour Atlas mountains/Ourika Valley : )

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 708anonymous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lyttelton, New Zealand
Level Contributor
169 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
1 of 5 bubbles Reviewed 12 June 2013 via mobile

We have used many hotels worldwide, and in morocco, and are very aware of some of the shortfalls and pitfalls of mid range accommodation. You get what you pay for when you pay a cheap price. Well in this case, clearly not. The air conditioning in the room did not work. We were advised it would be fixed. 8 hours later on further enquiry, we were advised it would not be fixed. We were offered a room change " tomorrow" which was a very hollow offer for guests staying only one night. The daytime trmperature was mid 30 s and the night with no ac was hot. The walls are paper thin and we could hear everything from the room next door, which became more of an issue at 2am than it had been during the day. No pool towels - I asked and was advised they would be brought. 14 hours later I am still waiting. Service on check in rude and inefficient. It took over 5 minutes to even find our booking, and we weren't even advised where our room or any of the facilities were. The fitness centre was closed for the duration of our stay with no explanation. There were two umbrellas only at the poolside which both looked as though they had had a hard life. The breakfast was a joke - rude and inefficient service, broken chipped and dirty crockery, poor quality offering and uncleared tables. I'd suggest if you do stay here going to breakfast early when there is - presumably - a full selection of food left. The breakfast staff were not only inefficient but condescending and rude.
The building itself has cracks through it, inside and out, walls, ceilings and floors. Some of these look like structural cracks and are definitely more than superficial. The location us convenient to thd train stationbut otherwise terrible- rough and ready area by s main road and the train tracks. I could go on but my strong recommendation is to avoid this place for all of the reasons outlined above.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank frankiethe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ryad Mogador Gueliz

Property: Ryad Mogador Gueliz
Address: Avenue Hassan II, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#175 Spa Hotel in Marrakech
#197 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ryad Mogador Gueliz 4*
Number of rooms: 294
Official Description (provided by the hotel):
This Mogador Gueliz has an outdoor swimming pool and en-suite guestrooms with air-conditioning and satellite TV. It is located in central Marrakech, 1 kilometre from Marrakech Oncf train station. The hotel has 3 restaurants, which offer international and Moroccan cuisine as well as a selection of snacks and room service options. Free internet access is available in public areas. The Ryad Mogador Gueliz offers laundry and babysitting services. Car rental and free private parking are also available. ... more   less 
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Also Known As:
Ryad Mogador Gueliz Marrakech

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