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“Location - otherwise maybe”

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Hotel & Ryads Barriere Le Naoura Marrakech
Ranked #65 of 500 Hotels in Marrakech
Certificate of Excellence
Helsinki, Finland
Level 6 Contributor
374 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 502 helpful votes
“Location - otherwise maybe”
Reviewed 4 May 2014

Naoura Barriere left me with mixed feelings. On one hand the location is excellent and the rooms are newly refurbished. However the property as a whole is old and the wear and tear shows even in the rooms - just look behind the many curtains in the rooms.

We had problems with air conditioning. Many others were discussing the same issue. Our bathroom smelled mouldy - also black fungal growth in the shower. One of the sinks was clogged. Curtains in the balcony were torn and sliding doors poorly cleaned. A word of warning: look out for the balcony doors. If you go to the balcony and close the sliding doors, you can't get back in. The doors lock once you close them and you can't open them from outside.

I also checked 'the Riads' and I'm not sure if paying extra is worth it. The Spa is not up to date. For a five star property the service is errand. Chaotic at best and at times non-existent.

Comparison to the Pearl

We stayed at the Pearl for three days. Naoura Barriere's location is better in relation to the Medina but in all other aspects the Pearl, that fairs surprisingly badly in TripAdvisor, is superior to Naoura Barriere. We also checked Sofitel. Similarly to Naoura Barriere, Sofitel's public areas are worn out.

Recommendation

When checking hotels in Marrakech in this price bracket I would recommend you to check other properties too before booking Naoura Barriere. In general it's fine but you can easily find better places to stay, too.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Timo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnaud B, Directeur général at Hotel & Ryads Barriere Le Naoura Marrakech, responded to this review, 21 May 2014
Dear Guest,

Following your stay at the Naoura Barriere Marrakech, you were kind enough to send us some detailed comments about your experience. Your comments are extremely important as they provide a motive for continuous improvement.

My staff and I have taken note of all things you disliked about the hotel as well as things you liked. We have made a very detailed review about your lack of satisfaction concerning your experience in our hotel.

Please be sure it is a very unusual experience since we do have regular training within the staff.
We apologize for the level of quality at our hotel wich did not live up to your expectations. We are taking measures to ensure this does not reoccur and we expect we will have the pleasure of seeing you again.

Best regards,
Arnaud BAMVENS
General Manager
Hotel & Ryads Naoura Barrière
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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872 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Paris, France
Level 5 Contributor
79 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 10 April 2014

i loved everything: this hotel is luxurious, the staff is really nice and helpful (except they re not well organised regarding food service)
In the heart of medina neighbourhood, this place is a safe haven for tourists who need to rest and enjoy the city at the same time. We stayed in roon 312 (we were upgraded) and this was just the best room i had ever stayed in. If you want to treat your lover with a nice romantic journey, this is the place ;)

Note for those who play golf (not my case): this is a golfer's hotspot

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nico L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnaud B, Directeur général at Hotel & Ryads Barriere Le Naoura Marrakech, responded to this review, 18 April 2014
Dear Guest,

Thank you very much for these wonderful words following your stay with us!
Comment are a great source of motivation, and I will not miss to pass your comments to the entire team.

We are looking formward to welcoming you back soon to the Naoura Barrière.

Sincerely,
Arnaud BAMVENS
General Manager
Hotel & Ryads Naoura Barrière
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level 4 Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 9 April 2014

What a wonderful hotel!

Perfectly located just a 10 minute walk to the main square.

The facilities and staff are just first class, nothing is too much trouble.

The guest rooms are of a good size, all with balconies facing the pool . . . Just perfect!

Highly recommended!

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gill2208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnaud B, Directeur général at Hotel & Ryads Barriere Le Naoura Marrakech, responded to this review, 11 April 2014
Dear Guest,
What a pleasure to read that you and your son enjoyed your stay at the Hotel Naoura Barrière and thank you very much for posting your comments on Tripadvisor!
We are thrilled that the service of our team was up to your expectations.
We truly hope to welcome you both back soon in Marrakech
Yours sincerely,

Arnaud BAMVENS
General Manager
Hotel & Ryads Naoura Barrière Marrakech
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essaouira, Morocco
Level 4 Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 March 2014 via mobile

Nice clean heated pool-nice crew keeping it in perfect condition-nice spa. Rooms nice. The restaurant could be better considering the branding, had both lunch and dinner. Very correct and service minded staff.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Norrtugg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnaud B, Directeur général at Hotel & Ryads Barriere Le Naoura Marrakech, responded to this review, 31 March 2014
Dear Guest,

Thank you very much for having taken the time to write this beautiful comments on TripAdvisor, following your recent stay with us.
It was indeed a real pleasure to read that you enjoyed our services. Your enthusiasm for our team is very much appreciated and will be a great source of motivation.
Thank you again for your kind attention. And we all are looking forward to welcoming you at the Naoura Barrière.

Yours sincerely.

Arnaud BAMVENS
General Manager
Hôtel&Ryads Naoura Barrière
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid, Spain
Level 5 Contributor
80 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 26 March 2014 via mobile

Incredible suite at this perfectly located hotel. The reception staff really friendly, our suite bigger than ussual(we have a two level terrace where we could have thrown a party for 100 guests), the Spa menu fairly complete and the bar on the pool perfectly attended. 9 over ten. Perfection in Marrakech is getting closer....

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mrgoldwind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnaud B, Directeur général at Hotel & Ryads Barriere Le Naoura Marrakech, responded to this review, 31 March 2014
Dear Guest,

I want to thank you for sharing your comments on Tripadvisor.
We are delighted to know that you had a pleasant stay at Naoura Barrier
We look forward to welcome you again very soon.

sincerely,
Arnaud BAMVENS
General Manager

Hôtel & Ryads Naoura Barrière
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 March 2014

A lovely luxury hotel, only 10 minutes walk from the main Big Square.

Once you are in the hotel you would never know you were in the heart of the city, beautifully landscaped, excellent service, really big pool.

Rooms are very spacious and luxurious with a balcony (we had a room overlooking the pool).

Concierge - there is a lovely helpful lady on the desk called Amal, seek her out and she will tell you about some lovely restaurants. Be wary though they only recommend restaurants that they get commission from. So do your research first (on Trip Advisor) before asking her opinion on restaurants. We were recommended a really good fine dining Thai - Mai Thai. This is a lovely restaurant if you are celebrating something special.

If you book any restaurant through concierge then make sure you ask them to pick you up to take you back to the hotel after your meal. This isn't something they advertise but it is part of the service.

Hotel Spa - pool and jacuzzi pool is free of charge but the water is too cold!

Only downside is, they leave you bottles of water (free of charge), however if you take any bottles of water out of the mini bar they you are charged! Not sure why, they are the same bottles of water that they leave by your bedside!

Was a little disappointed when we went to check out and was charged for the water. A hotel of this calibre should not annoy guest by doing this, we paid a high room rate, we should not expect to have to pay for a a few bottles of water! A can of drink from the mini bar will cost you £5, so no matter how thirsty don't take the mini bar, order room service it will be cheaper!

Other than that we had no other issues and really enjoyed our stay. Would definitely come back again and highly recommend.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sushila1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnaud B, Directeur général at Hotel & Ryads Barriere Le Naoura Marrakech, responded to this review, 18 April 2014
Dear Madam, Dear Sir,

We are very sorry about your past experience at Hotel Naoura Barriere. Please note this is absolutly not in our habit to give such a level of service.
I did make a point with my team about all your remarks.
We make our best to improve the quality of service and standard you are expecting to find in our hotel.
I only wish that you would give us another chance to regain your trust and hope to have the pleasure of welcoming you back to our restaurant on many future occasions.
Best regards,
Arnaud BAMVENS
General Manager
Hotel & Ryads Naoura Barrière
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Augsburg, Germany
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 March 2014

Just got back yesterday and felt I owed the staff my thumbs up. I really liked this place. It's close enough to all the sites to make walking easily manageable, okay so we were there in February so it was still a pleasant 22℃. But my main reason for writing this review was to tell you about our departure. Our flight out was at 7:15am, we had to leave the hotel at 5:15am (I don't like early mornings). So I asked for breakfast in the room at 4:30am, now with hindsight I realise I probably didn't order it correctly, come 4:30am Monday morning no breakfast! I called the desk at 4:35am they said they'd handle it, 2 minutes later they called back, they had no order and what would I like. I told them and like magic at 4:45am they got it to the room and apologised for the mix up. What can I say, they went the extra mile! Thank you.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 26cd6ce3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnaud B, Directeur général at Hotel & Ryads Barriere Le Naoura Marrakech, responded to this review, 31 March 2014
Dear Client,

Thank you for taking the time to let us know about your experience although you were somehow disappointed.

Your comments are extremely important to us as they help us to improve the quality of the service.

I have shared your comments with our team and I may assure you that we will take those comments into consideration to improve our quality.

I only wish that you would give us another chance to regain your trust and hope to have the pleasure of welcoming you back to our restaurant on many future occasions.
Best regards,
Arnaud BAMVENS
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel & Ryads Barriere Le Naoura Marrakech

Property: Hotel & Ryads Barriere Le Naoura Marrakech
Address: Rue Djebel Alakhdar | Bab Doukala, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Marrakech
#36 Spa Hotel in Marrakech
#48 Luxury Hotel in Marrakech
#68 Family Hotel in Marrakech
#83 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel & Ryads Barriere Le Naoura Marrakech 5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Hotel And Ryads Naoura Barriere
Hotel Ryads Naoura Barriere

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