First time using Tripadvisor to choose hotel. Very disappointing and could not understand how did it get the award. Also why there were so many praises from other travellers. First and the most important reason (no one spoke of this clearly in other reviews), this Riad was located almost 1 kilometer from the entrance of walking street (900 meters from ClubMed). It might be ok for backpackers. But it was horrible for typical tourists with big luggages. No service from the Riad (non of my business when asking the hotel owner), we had to hire someone on the street to take them on a cart and walk along with us 1 km. into zigzag alleys. Before I booked this Riad, it seemed exciting to walk FEW minutes into the Riad. But it was no fun to walk 2 km. back and forth everytime you wanted to go out and return.
The Riad was located inside community area. Nothing to see. Our local guide told us not to walk outside after 7 pm. So we felt we were caged the whole night.
Room was typical. After all it was just a clean guesthouse, not a hotel. Do not expect any services more than a clean room with air conditioning/heater. No TV! Wifi was not reliable. Hot water in bathroom seemed to be on ration. If first person used hot water too much then no hot water for second person. Had to wait almost one hour for more hot water. Power outage 3-4 times during our 2 nights stay. No telephone, not sure what to do if there was emergency at night.
Breakfast was so grand (for the poorest Moroccan?) as understood by the owner. No egg. Just limited amount of bread, three kinds of fruit jam in small cups, 1pce of cold local bread (pancake?), butter, 1 small glass of orange juice, half glass of plain yoghurt. What else, a small jug of coffee, a cup of milk, some sugar. What more, tea and hot water if you didn't want coffee. When we looked surprising, he went to the kitchen and brought an old fruit cake so dried that we were afraid to eat. All these could be eaten by one thin person and still hungry (unless you went back to your room and drink lot of water but don't drink too much as only one bottle of water per room was given for the whole 3 nights).
Rooftop was open air dining area. But it was just a plain rooftop. NOTHING to view, only sun, sky and walls! The Riad building was not higher than surrounding area. I couldn't understand other reviews about this rooftop area.
No one spoke usable English.
We decided to move out after first night although we paid for 3 nights. Unfortunately, we couldn't make reservation for other hotel so we had to stay 2 nights. Of course, the guesthouse owner declined to talk about refund of any kinds. It was our mistake to trust reviews here too much. We cancelled 5 stars hotel reservation to book this guesthouse. Hoping to learn some about living Moroccan style. We paid this guesthouse much more than the 5 stars hotel. Even if we could pay one third of what we had paid we wouldn't stay here again.
So...don't trust good and praised reviews here too much. Also read the bad reviews too. One bad review is valueable than a hundred good reviews. There was google translation you could use to read other language reviews. I should have read all these bad reviews before booking. It described exactly what we felt. Anyway, who would believe these few bad reviews versus tons of praised reviews and recent award by Tripadvisor? I don't know how much did these reviewers paid per night. If it was same as what I paid and they still were happy then perhaps you should try it and make your own judgement. Good luck!
- Official Description (provided by the hotel):
- Riad in the heart of Marrakech, easy access, close to tourist attractions pool, steam room, air conditioning, airport transfers, restaurant, tours, restaurant on-site service hotel, rooms cleaned every day, towels, bathrobes and bed linen changed daily - ... more less
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